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Software · head to head

Groove vs Krea

Groove logo

Groove

Software

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite
K

Krea

Software

Generate, enhance, and edit images, videos, or 3D meshes with AI

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch; Krea usage is metered in compute units that vary by operation; the free tier grants only 100 units per day, and the $9 per month Basic tier steps up to 5,000 units, as of August 2026.

Where they differ

Only the attributes on which Groove and Krea actually diverge.

Attributes where Groove and Krea differ
AttributeGrooveKrea
Starting price$12/monthOn request
Pricing modelsubscriptionusage-based
PlatformsWeb, Ios, AndroidWeb
Founded2011Unknown

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Slack
  • Salesforce

Only in Krea

Nothing recorded that Groove does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Groove

  • Shared inbox and help desk ticketing for small support teamsnot Krea
  • Handling email, chat and messaging support in one queuenot Krea

Krea

No use cases recorded yet. See the Krea review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Krea

  • Usage is metered in compute units that vary by operation; the free tier grants only 100 units per day, and the $9 per month Basic tier steps up to 5,000 units, as of August 2026.

Pricing, plan by plan

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Krea

On request

No published plan breakdown. See the Krea review.

Which should you pick?

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Choose Krea if

Nothing in the data separates Krea from Groove on the points above - pick on price and on how each one feels to use.

Krea review

Questions people ask

Is Groove or Krea better?
Neither clearly leads. Groove starts at $12/month and Krea at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Groove or Krea?
Groove starts at $12/month and Krea at On request.
Does Groove or Krea run on more platforms?
Groove runs on Web, Ios, Android. Krea runs on Web.
What is Groove best used for?
Groove is most often used for shared inbox and help desk ticketing for small support teams, handling email, chat and messaging support in one queue. Of those, shared inbox and help desk ticketing for small support teams and handling email, chat and messaging support in one queue are not what Krea is typically brought in for.
What can Groove do that Krea cannot?
Groove covers Shared inbox, Knowledge base, Live chat, Automation rules.
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Related pages

More on Groove

More on Krea

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