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Software · head to head

Front vs Referral Rock

Front logo

Front

Software

Where teams collaborate on customer communication

From
$25/month per seat
Rated
-
Full reviewWebsite
Referral Rock logo

Referral Rock

Software

Referral marketing software for any business

From
$200/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Front starter tier limited to single-channel support; omnichannel support requires Professional tier; Referral Rock there is one paid tier at $250 a month and no free plan, only a 14 day trial
  • They diverge on capability: Front covers Shared inbox, Referral Rock covers Multi-program support.

Where they differ

Only the attributes on which Front and Referral Rock actually diverge.

Attributes where Front and Referral Rock differ
AttributeFrontReferral Rock
Starting price$25/month per seat$200/month
PlatformsCloud-based SaaSWeb
Founded20132014

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • Slack
  • Asana

Only in Referral Rock

  • Multi-program support
  • Customizable rewards
  • Automated workflows
  • Engagement widgets
  • Detailed analytics
  • Zapier
  • Stripe
  • PayPal

Both cover

  • Salesforce
  • HubSpot
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Front

  • Multi-team customer support across email, chat, SMS channelsnot Referral Rock
  • Enterprises using AI to resolve complex multi-step customer requestsnot Referral Rock

Referral Rock

  • affiliate marketing managementnot Front
  • Workflow automationnot Front
  • Reportingnot Front

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

Referral Rock

  • There is one paid tier at $250 a month and no free plan, only a 14 day trial
  • The plan includes 10,000 base members and a further 10,000 costs $125 a month
  • Each additional referral program is $100 a month
  • Extra users and extra recruiters are sold in blocks of 10 at $50 a month each
  • Rewards are limited to coupons, pay-as-you-go gift cards or custom rewards

Pricing, plan by plan

Front

$25/month per seat

No published plan breakdown. See the Front review.

Referral Rock

$200/month
  • Starter$200/month
    • 500 members
    • Unlimited programs
    • Basic integrations

Which should you pick?

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Choose Referral Rock if

  • You need multi-program support.
  • You also want customizable rewards.
Referral Rock review

Questions people ask

Is Front or Referral Rock better?
Neither clearly leads. Front starts at $25/month per seat and Referral Rock at $200/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Front or Referral Rock?
Front starts at $25/month per seat and Referral Rock at $200/month.
Does Front or Referral Rock run on more platforms?
Front runs on Cloud-based SaaS. Referral Rock runs on Web.
What is Front best used for?
Front is most often used for multi-team customer support across email, chat, sms channels, enterprises using ai to resolve complex multi-step customer requests. Of those, multi-team customer support across email, chat, sms channels and enterprises using ai to resolve complex multi-step customer requests are not what Referral Rock is typically brought in for.
What can Front do that Referral Rock cannot?
Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. Referral Rock covers Multi-program support, Customizable rewards, Automated workflows, Engagement widgets. Both handle Salesforce, HubSpot, Web support.
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Related pages

More on Front

More on Referral Rock

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