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Beauty & Salon · head to head

Genbook vs Shopkeep

Genbook logo

Genbook

Beauty & Salon

Online booking and business growth for salons

From
$29/month
Rated
-
Full reviewWebsite
Shopkeep logo

Shopkeep

E-commerce & Retail

Cloud-based POS for small businesses

From
$49/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Genbook limited documentation and onboarding tutorials for new users; Shopkeep unreliable inventory control across multiple locations
  • They diverge on capability: Genbook covers Online booking, Shopkeep covers Point of sale.

Where they differ

Only the attributes on which Genbook and Shopkeep actually diverge.

Attributes where Genbook and Shopkeep differ
AttributeGenbookShopkeep
Starting price$29/month$49/month
PlatformsWeb, MobileiPad, Web
CategoryBeauty & SalonE-commerce & Retail
Founded20062008

Identical on both: pricing model (Unknown), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Genbook

  • Online booking
  • Review collection
  • Client management
  • Marketing campaigns
  • Reputation management
  • Calendar sync
  • Mobile apps
  • Google

Only in Shopkeep

  • Point of sale
  • Inventory management
  • Customer profiles
  • Sales analytics
  • Employee management
  • Mobile POS
  • Reporting

Both cover

  • Payment processing

What people use each for

The jobs each tool is most often brought in to do.

Genbook

  • Getting more clientsnot Shopkeep
  • Managing reviewsnot Shopkeep
  • Online bookingnot Shopkeep
  • Building reputationnot Shopkeep

Shopkeep

No use cases recorded yet. See the Shopkeep review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Genbook

  • Limited documentation and onboarding tutorials for new users
  • Customer support responsiveness can be slow or unreliable
  • Limited flexibility in rebooking timeframes and appointment management
  • Competitors offer additional features like HIPAA-compliant SOAP notes at lower prices

Shopkeep

  • Unreliable inventory control across multiple locations
  • Cloud-dependent with no offline transaction processing capability
  • Dropped Bluetooth connections cause lost sales and payment processing failures

Pricing, plan by plan

Genbook

$29/month

No published plan breakdown. See the Genbook review.

Shopkeep

$49/month

No published plan breakdown. See the Shopkeep review.

Which should you pick?

Choose Genbook if

  • You need online booking.
  • You work on Web, Mobile.
  • You also want review collection.
Genbook review

Choose Shopkeep if

  • You need point of sale.
  • You work on iPad, Web.
  • You also want inventory management.
Shopkeep review

Questions people ask

Is Genbook or Shopkeep better?
Neither clearly leads. Genbook starts at $29/month and Shopkeep at $49/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Genbook or Shopkeep?
Genbook starts at $29/month and Shopkeep at $49/month.
Does Genbook or Shopkeep run on more platforms?
Genbook runs on Web, Mobile. Shopkeep runs on iPad, Web.
What is Genbook best used for?
Genbook is most often used for getting more clients, managing reviews, online booking, building reputation. Of those, getting more clients and managing reviews are not what Shopkeep is typically brought in for.
What can Genbook do that Shopkeep cannot?
Genbook covers Online booking, Review collection, Client management, Marketing campaigns. Shopkeep covers Point of sale, Inventory management, Customer profiles, Sales analytics. Both handle Payment processing.

Answered from the vendors’ own pages

Genbook: What does Genbook cost?

Genbook starts at $29 per month with different tiers available for businesses with varying needs.

Source
Shopkeep: How much does Shopkeep cost?

Shopkeep by Lightspeed pricing varies by plan. Customers must request quotes for current pricing, which has shifted since the Lightspeed acquisition.

Source
Genbook: What support options are available?

Genbook offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative, and chat support.

Source
Shopkeep: What hardware does Shopkeep require?

Shopkeep operates on iPad tablets, cloud-based systems, and traditional cash register setups, requiring third-party hardware integration.

Source
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Related pages

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