Softwr

SaaS · head to head

Drift vs HappyFox

Drift logo

Drift

SaaS

The Conversation Cloud

From
$2500/month
Rated
-
Full reviewWebsite
HappyFox logo

HappyFox

Customer Support

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Drift product is being sunset by Salesloft with successor service (1mind) recommended; HappyFox the Basic plan caps agents at 5, with unlimited agents only above it
  • They diverge on capability: Drift covers Live chat, HappyFox covers Ticketing.

Where they differ

Only the attributes on which Drift and HappyFox actually diverge.

Attributes where Drift and HappyFox differ
AttributeDriftHappyFox
Starting price$2500/month$29/month
Pricing modelUnknownsubscription
PlatformsWebWeb, Ios, Android
CategorySaaSCustomer Support
Founded20152012

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Drift

  • Live chat
  • AI chatbots
  • Meeting scheduling
  • Email sequences
  • Visitor intelligence
  • Conversation routing
  • Mobile app
  • Analytics dashboard

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Jira
  • Zapier

Both cover

  • Salesforce
  • Slack
  • Microsoft Teams
  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Drift

  • Lead qualificationnot HappyFox
  • Meeting bookingnot HappyFox
  • Customer supportnot HappyFox
  • Account-based marketingnot HappyFox
  • Sales accelerationnot HappyFox

HappyFox

  • Help desk ticketing across email, chat and phonenot Drift
  • Managing internal and customer support requests in one queuenot Drift

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Drift

  • Product is being sunset by Salesloft with successor service (1mind) recommended
  • Mandatory bundling within Salesloft increases cost
  • No free tier available
  • Customer support and knowledge base have been deprioritized
  • Limited to enterprise B2B pipeline generation focus

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

Pricing, plan by plan

Drift

$2500/month

No published plan breakdown. See the Drift review.

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

Which should you pick?

Choose Drift if

  • You need live chat.
  • You also want ai chatbots.
Drift review

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Questions people ask

Is Drift or HappyFox better?
Neither clearly leads. Drift starts at $2500/month and HappyFox at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Drift or HappyFox?
Drift starts at $2500/month and HappyFox at $29/month.
Does Drift or HappyFox run on more platforms?
Drift runs on Web. HappyFox runs on Web, Ios, Android.
What is Drift best used for?
Drift is most often used for lead qualification, meeting booking, customer support, account-based marketing. Of those, lead qualification and meeting booking are not what HappyFox is typically brought in for.
What can Drift do that HappyFox cannot?
Drift covers Live chat, AI chatbots, Meeting scheduling, Email sequences. HappyFox covers Ticketing, Knowledge base, Automation, SLA management. Both handle Salesforce, Slack, Microsoft Teams, SOC2.

Answered from the vendors’ own pages

Drift: What is the current status of Drift in 2026?

On March 6, 2026, Clari and Salesloft announced the gradual sunset of Drift's conversational marketing solution, with 1mind named as its exclusive AI successor. Drift remains available but its future is limited.

Source
Drift: How much does Drift cost?

Drift pricing starts around $2,500/month ($30,000/year) for Premium chat-only capabilities, with Enterprise plans exceeding $80,000/year. Drift is bundled within Salesloft and billed annually only.

Source
Drift: What features come with Drift Premium?

Premium plans include live chat widget, custom chatbot flows, meeting scheduling with calendar integration, basic playbooks, email sequences, and standard integrations.

Source
Drift: Does Drift offer a free plan?

No, Drift no longer publicly advertises a free plan as of 2026. All plans require annual billing through Salesloft.

Source
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Related pages

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More on HappyFox

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