Softwr

Software · head to head

Cisco Webex vs Universe

Cisco Webex logo

Cisco Webex

Software

The leading enterprise video conferencing platform

From
Free
Rated
-
Full reviewWebsite
Universe logo

Universe

Software

Ticketing and event management made simple

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Cisco Webex listed on UK G-Cloud at £6 per user per month for Cisco Webex, via reseller Conscia Group UK Ltd (ITGL); Universe limited design customization for event pages and branding control
  • They diverge on capability: Cisco Webex covers HD video, Universe covers Ticketing.

Where they differ

Only the attributes on which Cisco Webex and Universe actually diverge.

Attributes where Cisco Webex and Universe differ
AttributeCisco WebexUniverse
Pricing modelfreemiumUnknown
PlatformsWeb, Desktop Mac, Desktop Windows, Mobile iOS, Mobile AndroidWeb, iOS, Android
Founded19842011

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Cisco Webex

  • HD video
  • Screen sharing
  • Recording
  • Transcription
  • Virtual backgrounds
  • Slack
  • Microsoft Teams
  • Google Calendar

Only in Universe

  • Ticketing
  • Event pages
  • Guest lists
  • Check-in app
  • Analytics
  • Stripe
  • PayPal
  • Facebook

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Cisco Webex

  • Video Conferencingnot Universe
  • Team Collaborationnot Universe
  • Project Managementnot Universe

Universe

  • Event planningnot Cisco Webex
  • Ticket salesnot Cisco Webex
  • Attendee managementnot Cisco Webex
  • Virtual eventsnot Cisco Webex
  • Event marketingnot Cisco Webex

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Cisco Webex

  • Listed on UK G-Cloud at £6 per user per month for Cisco Webex, via reseller Conscia Group UK Ltd (ITGL)

Universe

  • Limited design customization for event pages and branding control
  • User interface becomes unintuitive for advanced features and complex event types
  • No ability to transfer attendees between time slots; requires full refund and repurchase
  • Difficult walk-up/credit card sales processing at physical events
  • Slow customer support for refunds and technical issues

Pricing, plan by plan

Cisco Webex

Free
  • FreeFree
    • 40-min group meetings
    • Unlimited 1:1 calls
    • HD video
  • Starter$13.5/month
    • Unlimited meetings
    • 100 participants
    • Recording
  • Pro$26.99/month
    • 300 participants
    • Advanced security
    • Priority support

Universe

Free
  • Free EventsFree
    • Free event creation and ticketing
  • Starter$0.79/per ticket
    • 2% + $0.79 per ticket
    • Capped at $19.95 per ticket
    • Basic event management
  • Standard$1.99/per ticket
    • 2.5% + $1.99 per ticket
    • Capped at $19.95 per ticket
    • Advanced features
  • Pro$null/custom
    • Dynamic pricing
    • RFID access control
    • Ticketmaster distribution

Which should you pick?

Choose Cisco Webex if

  • You need hd video.
  • You want to start without paying.
  • You work on Web, Desktop Mac, Desktop Windows, Mobile iOS, Mobile Android.
  • You also want screen sharing.
Cisco Webex review

Choose Universe if

  • You need ticketing.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want event pages.
Universe review

Questions people ask

Is Cisco Webex or Universe better?
Neither clearly leads. Cisco Webex starts at Free and Universe at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Cisco Webex or Universe?
Cisco Webex starts at Free and Universe at Free.
Does Cisco Webex or Universe run on more platforms?
Cisco Webex runs on Web, Desktop Mac, Desktop Windows, Mobile iOS, Mobile Android. Universe runs on Web, iOS, Android.
Can I use Cisco Webex for free?
Both have a free tier, so you can try either at no cost before committing.
What is Cisco Webex best used for?
Cisco Webex is most often used for video conferencing, team collaboration, project management. Of those, video conferencing and team collaboration are not what Universe is typically brought in for.
What can Cisco Webex do that Universe cannot?
Cisco Webex covers HD video, Screen sharing, Recording, Transcription. Universe covers Ticketing, Event pages, Guest lists, Check-in app. Both handle Web support.

Answered from the vendors’ own pages

Universe: What platforms does Universe support?

Universe is available on web, iOS, and Android, with support across 25 countries and 9 languages. Organizers can accept online, mobile, onsite, kiosk, and print-at-home tickets.

Source
Universe: Does Universe integrate with other tools?

Yes. Universe integrates with 5,000+ partner applications through Zapier, allowing automation of ticket sales data to CRM, invoicing, and other business tools without code.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Cisco Webex

More on Universe

Keep looking

Other head to heads