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Trustpilot vs commercetools

Trustpilot logo

Trustpilot

Software

Review management platform for ecommerce

From
Free
Rated
-
Full reviewWebsite
commercetools logo

commercetools

Software

The Digital Commerce AI Company

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Trustpilot has a free tier, so it costs nothing to try first.
  • Each has a real cost: Trustpilot review invitations are rationed monthly, at 50 on free, 100 on Starter and 300 on Plus, so collecting reviews is the metered resource; commercetools no pricing plans or figures are published; the pricing page states specific pricing details require contacting sales and offers only a Talk to sales link

Where they differ

Only the attributes on which Trustpilot and commercetools actually diverge.

Attributes where Trustpilot and commercetools differ
AttributeTrustpilotcommercetools
Starting priceFreeOn request
Pricing modelsubscriptionquote
Free tierYesNo
Founded2011Unknown

Identical on both: platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Trustpilot

  • Review collection
  • Email surveys
  • Review moderation
  • Analytics dashboard
  • Response management
  • Star rating display
  • Widgets
  • API access

Only in commercetools

Nothing recorded that Trustpilot does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Trustpilot

  • Collecting and displaying customer reviews on a business profilenot commercetools
  • Inviting customers to review after a purchase and showing ratings on sitenot commercetools

commercetools

No use cases recorded yet. See the commercetools review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Trustpilot

  • Review invitations are rationed monthly, at 50 on free, 100 on Starter and 300 on Plus, so collecting reviews is the metered resource
  • The Plus and Premium plans are priced per domain, so a second brand doubles the cost
  • Starter at $99 a month billed annually allows one user, two widgets and one domain
  • Customising the public profile to match a brand requires the Plus plan at $319 a month
  • Sentiment analysis and custom dashboards are Premium only at $799 a month
  • Every published price requires annual billing

commercetools

  • No pricing plans or figures are published; the pricing page states specific pricing details require contacting sales and offers only a Talk to sales link
  • Premium Support, Audit Log Premium, Advanced B2B APIs and additional regions are sold as separate paid add-ons rather than included in the base order-based price

Pricing, plan by plan

Trustpilot

Free
  • FreeFree
    • Review collection
    • Basic analytics
    • Response tools
  • Professional$200/month
    • All Free features
    • Advanced analytics
    • Priority inbox

commercetools

On request

No published plan breakdown. See the commercetools review.

Which should you pick?

Choose Trustpilot if

  • You need review collection.
  • You want to start without paying.
  • You also want email surveys.
Trustpilot review

Choose commercetools if

Nothing in the data separates commercetools from Trustpilot on the points above - pick on price and on how each one feels to use.

commercetools review

Questions people ask

Is Trustpilot or commercetools better?
Neither clearly leads. Trustpilot starts at Free and commercetools at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Trustpilot or commercetools?
Trustpilot has a free tier; the other does not. Paid plans start at Free for Trustpilot and On request for commercetools.
Does Trustpilot or commercetools run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Trustpilot for free?
Yes. Trustpilot has a free tier, so you can try it without paying. commercetools starts at On request.
What is Trustpilot best used for?
Trustpilot is most often used for collecting and displaying customer reviews on a business profile, inviting customers to review after a purchase and showing ratings on site. Of those, collecting and displaying customer reviews on a business profile and inviting customers to review after a purchase and showing ratings on site are not what commercetools is typically brought in for.
What can Trustpilot do that commercetools cannot?
Trustpilot covers Review collection, Email surveys, Review moderation, Analytics dashboard.
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Related pages

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