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Software · head to head

Talkdesk vs Five9

Talkdesk logo

Talkdesk

Software

Cloud contact center for innovative enterprises

From
$65/month
Rated
-
Full reviewWebsite
Five9 logo

Five9

Software

Intelligent cloud contact center

From
$149/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Talkdesk platform stability issues including dropped calls and system freezes during peak usage times; Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • They diverge on capability: Talkdesk covers AI agent assist, Five9 covers Intelligent routing.

Where they differ

Only the attributes on which Talkdesk and Five9 actually diverge.

Attributes where Talkdesk and Five9 differ
AttributeTalkdeskFive9
Starting price$65/month$149/month
PlatformsWeb, MobileWeb, Desktop
Founded20112001

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Talkdesk

  • AI agent assist
  • Omnichannel
  • Workforce management
  • Knowledge management
  • Slack
  • ISO27001
  • Ios support
  • Android support

Only in Five9

  • Intelligent routing
  • IVR
  • ACD
  • Dialer
  • WFM
  • Oracle

Both cover

  • Quality management
  • Analytics
  • Salesforce
  • ServiceNow
  • Microsoft Dynamics
  • Zendesk
  • SOC2
  • PCI DSS
  • HIPAA
  • GDPR
  • Web support
  • Desktop support

What people use each for

The jobs each tool is most often brought in to do.

Talkdesk

  • Enterprise contact centernot Five9
  • AI-powered servicenot Five9
  • Customer experiencenot Five9

Five9

  • Cloud contact centre across voice, chat, email and social messagingnot Talkdesk
  • Routing and managing high volume customer interactionsnot Talkdesk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Talkdesk

  • Platform stability issues including dropped calls and system freezes during peak usage times
  • Reporting dashboards lack flexibility and often require manual workarounds for deeper insights
  • Mobile app performance is inconsistent with connectivity drops and fewer features than desktop
  • Advanced AI and analytics features are locked behind higher-tier plans

Five9

  • A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
  • Voice is excluded from the Digital plan and requires a quote
  • Usage based charges apply on top of the per seat rate
  • Three of the five tiers publish no price at all

Pricing, plan by plan

Talkdesk

$65/month
  • CX Cloud Essentials$65/month
    • Voice
    • Digital engagement
    • Agent workspace
  • CX Cloud Elevate$95/month
    • Essentials + WFM
    • Quality management
  • CX Cloud Elite$125/month
    • Elevate + Analytics
    • Customer experience analytics

Five9

$149/month
  • Core$149/month
    • Inbound/outbound
    • IVR
    • Basic CTI
  • Premium$169/month
    • Core + Chat/email
    • Quality management
  • Optimum$199/month
    • Premium + WFM
    • Proactive chat
  • Ultimate$229/month
    • Full suite
    • Advanced analytics

Which should you pick?

Choose Talkdesk if

  • You need ai agent assist.
  • You work on Web, Mobile.
  • You also want omnichannel.
Talkdesk review

Choose Five9 if

  • You need intelligent routing.
  • You work on Web, Desktop.
  • You also want ivr.
Five9 review

Questions people ask

Is Talkdesk or Five9 better?
Neither clearly leads. Talkdesk starts at $65/month and Five9 at $149/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Talkdesk or Five9?
Talkdesk starts at $65/month and Five9 at $149/month.
Does Talkdesk or Five9 run on more platforms?
Talkdesk runs on Web, Mobile. Five9 runs on Web, Desktop.
What is Talkdesk best used for?
Talkdesk is most often used for enterprise contact center, ai-powered service, customer experience. Of those, enterprise contact center and ai-powered service are not what Five9 is typically brought in for.
What can Talkdesk do that Five9 cannot?
Talkdesk covers AI agent assist, Omnichannel, Workforce management, Knowledge management. Five9 covers Intelligent routing, IVR, ACD, Dialer. Both handle Quality management, Analytics, Salesforce, ServiceNow.

Answered from the vendors’ own pages

Talkdesk: What is the pricing structure for Talkdesk?

Talkdesk offers three main plans. Digital Essentials and Voice Essentials both start at $85/user/month. CX Cloud Elite, the omnichannel plan, starts at $165/user/month. Additional charges apply for reporting, workforce management, quality management, integrations, and advanced automation features.

Source
Talkdesk: Does Talkdesk integrate with Salesforce and Zendesk?

Yes. Talkdesk integrates natively with Salesforce Sales Cloud, Service Cloud, and Service Cloud Voice. It also integrates with Zendesk with automation capabilities for ticket creation, contact updating, and data entry. Talkdesk supports over 40 integrations overall.

Source
Talkdesk: What AI and automation features does Talkdesk offer?

Talkdesk includes real-time transcription, sentiment analysis, automatic call scoring, and AI-assisted agent workspace. The platform uses generative AI and automation to streamline workflows and optimize resources.

Source
Talkdesk: Does Talkdesk support multiple communication channels?

Yes. Talkdesk offers omnichannel support across voice, email, chat, and SMS in the CX Cloud Elite plan. Lower-tier plans focus on specific channels (digital-only or voice-only).

Source
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Related pages

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