Softwr

Customer Success · head to head

Strikedeck vs Webex

S

Strikedeck

Customer Success

AI-Powered Customer Success

From
On request
Rated
-
Full reviewWebsite
Webex logo

Webex

Sales Enablement

Video conferencing and collaboration platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Webex has a free tier, so it costs nothing to try first.
  • Each has a real cost: Strikedeck product is discontinued and no longer supported or developed; Webex listed on UK G-Cloud at £405 to £1,500 per unit per day for Cisco Webex Contact Centre, via reseller Node4 Ltd
  • They diverge on capability: Strikedeck covers AI churn prediction, Webex covers Video meetings.

Where they differ

Only the attributes on which Strikedeck and Webex actually diverge.

Attributes where Strikedeck and Webex differ
AttributeStrikedeckWebex
Starting priceOn requestFree
Pricing modelUnknownsubscription
Free tierNoYes
PlatformsWebWeb, Windows, Macos, Ios, Android
CategoryCustomer SuccessSales Enablement
Founded20151995

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Strikedeck

  • AI churn prediction
  • Health scores
  • Automated playbooks
  • Sentiment analysis
  • Usage analytics
  • Medallia
  • Zendesk

Only in Webex

  • Video meetings
  • Screen sharing
  • Recording
  • Virtual backgrounds
  • Chat
  • Whiteboard
  • Breakout rooms
  • Outlook

Both cover

  • Salesforce
  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Strikedeck

  • Customer Successnot Webex
  • Ai Powerednot Webex
  • Predictive Analyticsnot Webex

Webex

  • Video meetingsnot Strikedeck
  • Team collaborationnot Strikedeck
  • Customer callsnot Strikedeck
  • Trainingnot Strikedeck

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Strikedeck

  • Product is discontinued and no longer supported or developed
  • Limited integration options compared to modern customer success platforms
  • No longer receiving feature updates or security patches

Webex

  • Listed on UK G-Cloud at £405 to £1,500 per unit per day for Cisco Webex Contact Centre, via reseller Node4 Ltd

Pricing, plan by plan

Strikedeck

On request

No published plan breakdown. See the Strikedeck review.

Webex

Free
  • FreeFree
    • Unlimited 1:1 meetings
    • 100 participants
    • 40-minute limit for group
  • Standard$13.5/month
    • Unlimited meetings
    • 300 participants
    • Cloud recording

Which should you pick?

Choose Strikedeck if

  • You need ai churn prediction.
  • You also want health scores.
Strikedeck review

Choose Webex if

  • You need video meetings.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want screen sharing.
Webex review

Questions people ask

Is Strikedeck or Webex better?
Neither clearly leads. Strikedeck starts at On request and Webex at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Strikedeck or Webex?
Webex has a free tier; the other does not. Paid plans start at On request for Strikedeck and Free for Webex.
Does Strikedeck or Webex run on more platforms?
Strikedeck runs on Web. Webex runs on Web, Windows, Macos, Ios, Android.
Can I use Webex for free?
Yes. Webex has a free tier, so you can try it without paying. Strikedeck starts at On request.
What is Strikedeck best used for?
Strikedeck is most often used for customer success, ai powered, predictive analytics. Of those, customer success and ai powered are not what Webex is typically brought in for.
What can Strikedeck do that Webex cannot?
Strikedeck covers AI churn prediction, Health scores, Automated playbooks, Sentiment analysis. Webex covers Video meetings, Screen sharing, Recording, Virtual backgrounds. Both handle Salesforce, Slack, Web support.

Answered from the vendors’ own pages

Strikedeck: What is Strikedeck?

Strikedeck was a customer success platform that used machine learning and predictive analytics to identify customer health risks, sentiment, and engagement opportunities. The platform was acquired by Medallia in May 2019 and has since been discontinued.

Source
Strikedeck: What happened to Strikedeck?

Medallia acquired Strikedeck on May 16, 2019, for $11 million. The platform was subsequently discontinued as Medallia consolidated its customer experience offerings.

Source
Strikedeck: What were Strikedeck's key features?

Strikedeck offered workflow automation, machine learning for customer health scoring, predictive analytics, usage tracking, and instant surveys. It provided real-time customer health dashboards and personalization capabilities.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Strikedeck

More on Webex

Keep looking

Other head to heads