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Software · head to head

ServiceNow vs Dixa

ServiceNow logo

ServiceNow

Software

The world works with ServiceNow

From
On request
Rated
-
Full reviewWebsite
Dixa logo

Dixa

Software

Customer friendship platform

From
$39/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: ServiceNow listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow; Dixa entry pricing is 89 EUR per agent per month, which is high against comparable help desks
  • They diverge on capability: ServiceNow covers ITSM, Dixa covers Unified inbox.

Where they differ

Only the attributes on which ServiceNow and Dixa actually diverge.

Attributes where ServiceNow and Dixa differ
AttributeServiceNowDixa
Starting priceOn request$39/month
Pricing modelquotesubscription
Founded20042015

Identical on both: free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ServiceNow

  • ITSM
  • IT Operations
  • Customer workflows
  • Employee workflows
  • App development
  • AI/ML capabilities
  • Slack
  • Microsoft Teams

Only in Dixa

  • Unified inbox
  • Smart routing
  • Native phone
  • Live chat
  • Real-time analytics
  • Agent workspace
  • Shopify
  • HubSpot

Both cover

  • Salesforce
  • SOC2
  • ISO27001
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

ServiceNow

  • Enterprise IT managementnot Dixa
  • Digital transformationnot Dixa
  • Workflow automationnot Dixa

Dixa

  • Omnichannel customer service across phone, email, chat and socialnot ServiceNow
  • Routing conversations to agents by skill and customer datanot ServiceNow

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ServiceNow

  • Listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow

Dixa

  • Entry pricing is 89 EUR per agent per month, which is high against comparable help desks
  • The AI agent is billed separately at 0.35 EUR per conversation on top of the seat price
  • Skills based routing and advanced automations require the Ultimate plan at 139 EUR per agent
  • SSO, custom user roles and auto redaction are Prime only at 179 EUR per agent
  • There is no self serve trial, and the vendor states every rollout is guided
  • Quality assurance and the AI co pilot are paid add ons on every tier

Pricing, plan by plan

ServiceNow

On request
  • IT Service Management$undefined/month
    • Incident management
    • Problem management
    • Change management
  • IT Operations Management$undefined/month
    • Discovery
    • Service mapping
    • Event management
  • Customer Service Management$undefined/month
    • Omnichannel engagement
    • Self-service
    • Case management

Dixa

$39/month
  • Essential$39/month
    • 3 channels
    • Basic routing
    • Agent workspace
  • Growth$89/month
    • All channels
    • Advanced routing
    • IVR
  • Ultimate$139/month
    • Everything in Growth
    • Workforce management
    • Quality assurance

Which should you pick?

Choose ServiceNow if

  • You need itsm.
  • You work on Web, Ios, Android.
  • You also want it operations.
ServiceNow review

Choose Dixa if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want smart routing.
Dixa review

Questions people ask

Is ServiceNow or Dixa better?
Neither clearly leads. ServiceNow starts at On request and Dixa at $39/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ServiceNow or Dixa?
ServiceNow starts at On request and Dixa at $39/month.
Does ServiceNow or Dixa run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is ServiceNow best used for?
ServiceNow is most often used for enterprise it management, digital transformation, workflow automation. Of those, enterprise it management and digital transformation are not what Dixa is typically brought in for.
What can ServiceNow do that Dixa cannot?
ServiceNow covers ITSM, IT Operations, Customer workflows, Employee workflows. Dixa covers Unified inbox, Smart routing, Native phone, Live chat. Both handle Salesforce, SOC2, ISO27001, Web support.
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Related pages

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