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Technology · head to head

Monday.com vs Zendesk

Monday.com logo

Monday.com

Technology

A platform built for a new way of working

From
Free
Rated
-
Full reviewWebsite
Zendesk logo

Zendesk

All industries

Champions of customer service

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Only Monday.com has a free tier, so it costs nothing to try first.
  • Each has a real cost: Monday.com expensive at scale with 3-seat minimum and costs increasing quickly with team size; Zendesk aI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • They diverge on capability: Monday.com covers Customizable workflows, Zendesk covers Ticket management.

Where they differ

Only the attributes on which Monday.com and Zendesk actually diverge.

Attributes where Monday.com and Zendesk differ
AttributeMonday.comZendesk
Starting priceFree$19/month
Pricing modelUnknownsubscription
Free tierYesNo
PlatformsWeb, iOS, AndroidWeb
CategoryTechnologyAll industries
Founded20122007

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Monday.com

  • Customizable workflows
  • Multiple views (Kanban, Gantt, Calendar)
  • Automation engine
  • Real-time collaboration
  • Mobile apps
  • Forms
  • Dashboards
  • Workload management

Only in Zendesk

  • Ticket management
  • Omnichannel support
  • Knowledge base
  • Live chat
  • Call center
  • Analytics & reporting
  • Automation
  • Customer satisfaction

Both cover

  • Slack
  • Microsoft Teams
  • Salesforce
  • Jira
  • SOC2
  • ISO27001
  • HIPAA

What people use each for

The jobs each tool is most often brought in to do.

Monday.com

  • Project managementnot Zendesk
  • Sales CRMnot Zendesk
  • Marketing campaignsnot Zendesk
  • HR processesnot Zendesk
  • IT ticketingnot Zendesk

Zendesk

  • Help desk and ticketing system managementnot Monday.com
  • Omnichannel customer supportnot Monday.com
  • Knowledge base and self-service portalsnot Monday.com
  • AI-assisted customer servicenot Monday.com

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Monday.com

  • Expensive at scale with 3-seat minimum and costs increasing quickly with team size
  • Limited free plan with only 2 users and 3 boards
  • Mobile app provides reduced functionality compared to web version
  • Email CC/BCC limitations for looping in stakeholders without full board access
  • WorkForms can only create new items, not update existing ones

Zendesk

  • AI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • Copilot and Contact Center features available as separate add-ons at £50+/agent/month
  • Advanced routing, workforce engagement, and approval workflows limited to Enterprise tier
  • Highest tier requires sales consultation and custom pricing

Pricing, plan by plan

Monday.com

Free

No published plan breakdown. See the Monday.com review.

Zendesk

$19/month

No published plan breakdown. See the Zendesk review.

Which should you pick?

Choose Monday.com if

  • You need customizable workflows.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want multiple views (kanban, gantt, calendar).
Monday.com review

Choose Zendesk if

  • You need ticket management.
  • You also want omnichannel support.
Zendesk review

Questions people ask

Is Monday.com or Zendesk better?
Neither clearly leads. Monday.com starts at Free and Zendesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Monday.com or Zendesk?
Monday.com has a free tier; the other does not. Paid plans start at Free for Monday.com and $19/month for Zendesk.
Does Monday.com or Zendesk run on more platforms?
Monday.com runs on Web, iOS, Android. Zendesk runs on Web.
Can I use Monday.com for free?
Yes. Monday.com has a free tier, so you can try it without paying. Zendesk starts at $19/month.
What is Monday.com best used for?
Monday.com is most often used for project management, sales crm, marketing campaigns, hr processes. Of those, project management and sales crm are not what Zendesk is typically brought in for.
What can Monday.com do that Zendesk cannot?
Monday.com covers Customizable workflows, Multiple views (Kanban, Gantt, Calendar), Automation engine, Real-time collaboration. Zendesk covers Ticket management, Omnichannel support, Knowledge base, Live chat. Both handle Slack, Microsoft Teams, Salesforce, Jira.

Answered from the vendors’ own pages

Monday.com: Does Monday.com have a free plan?

Yes, Monday.com offers a free plan limited to 2 users and 3 boards. Paid plans start at around $9 per seat per month and require a minimum of 3 seats.

Source
Monday.com: Can I use Monday.com on mobile?

Monday.com is available on iOS and Android, but the mobile app lacks the full depth of the desktop version, making complex board management more difficult on the go.

Source
Monday.com: Does Monday.com support offline work?

Monday.com is primarily a cloud-based platform and does not have robust offline capabilities. You need an internet connection to access and edit boards.

Source
Monday.com: What is Monday.com's pricing based on?

Pricing is based on the number of seats and which product module you choose (Work Management, Sales CRM, Dev, or Service). Each module has different features and pricing.

Source
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Related pages

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