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Technology · head to head

Monday.com vs Salesforce Service Cloud

Monday.com logo

Monday.com

Technology

A platform built for a new way of working

From
Free
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Technology

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Only Monday.com has a free tier, so it costs nothing to try first.
  • Each has a real cost: Monday.com expensive at scale with 3-seat minimum and costs increasing quickly with team size; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: Monday.com covers Customizable workflows, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which Monday.com and Salesforce Service Cloud actually diverge.

Attributes where Monday.com and Salesforce Service Cloud differ
AttributeMonday.comSalesforce Service Cloud
Starting priceFree$25/month
Pricing modelUnknownsubscription
Free tierYesNo
CategoryTechnologyUnknown
Founded20121999

Identical on both: platforms (Web, iOS, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Monday.com

  • Customizable workflows
  • Multiple views (Kanban, Gantt, Calendar)
  • Automation engine
  • Real-time collaboration
  • Mobile apps
  • Forms
  • Dashboards
  • Workload management

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • MuleSoft

Both cover

  • Slack
  • SOC2
  • ISO27001
  • HIPAA

What people use each for

The jobs each tool is most often brought in to do.

Monday.com

  • Project managementnot Salesforce Service Cloud
  • Sales CRMnot Salesforce Service Cloud
  • Marketing campaignsnot Salesforce Service Cloud
  • HR processesnot Salesforce Service Cloud
  • IT ticketingnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot Monday.com
  • Field servicenot Monday.com
  • Self-service portalsnot Monday.com
  • AI-powered supportnot Monday.com

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Monday.com

  • Expensive at scale with 3-seat minimum and costs increasing quickly with team size
  • Limited free plan with only 2 users and 3 boards
  • Mobile app provides reduced functionality compared to web version
  • Email CC/BCC limitations for looping in stakeholders without full board access
  • WorkForms can only create new items, not update existing ones

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Monday.com

Free

No published plan breakdown. See the Monday.com review.

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose Monday.com if

  • You need customizable workflows.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want multiple views (kanban, gantt, calendar).
Monday.com review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is Monday.com or Salesforce Service Cloud better?
Neither clearly leads. Monday.com starts at Free and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Monday.com or Salesforce Service Cloud?
Monday.com has a free tier; the other does not. Paid plans start at Free for Monday.com and $25/month for Salesforce Service Cloud.
Does Monday.com or Salesforce Service Cloud run on more platforms?
Monday.com runs on Web, iOS, Android. Salesforce Service Cloud runs on Web, Ios, Android.
Can I use Monday.com for free?
Yes. Monday.com has a free tier, so you can try it without paying. Salesforce Service Cloud starts at $25/month.
What is Monday.com best used for?
Monday.com is most often used for project management, sales crm, marketing campaigns, hr processes. Of those, project management and sales crm are not what Salesforce Service Cloud is typically brought in for.
What can Monday.com do that Salesforce Service Cloud cannot?
Monday.com covers Customizable workflows, Multiple views (Kanban, Gantt, Calendar), Automation engine, Real-time collaboration. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle Slack, SOC2, ISO27001, HIPAA.

Answered from the vendors’ own pages

Monday.com: Does Monday.com have a free plan?

Yes, Monday.com offers a free plan limited to 2 users and 3 boards. Paid plans start at around $9 per seat per month and require a minimum of 3 seats.

Source
Monday.com: Can I use Monday.com on mobile?

Monday.com is available on iOS and Android, but the mobile app lacks the full depth of the desktop version, making complex board management more difficult on the go.

Source
Monday.com: Does Monday.com support offline work?

Monday.com is primarily a cloud-based platform and does not have robust offline capabilities. You need an internet connection to access and edit boards.

Source
Monday.com: What is Monday.com's pricing based on?

Pricing is based on the number of seats and which product module you choose (Work Management, Sales CRM, Dev, or Service). Each module has different features and pricing.

Source
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Related pages

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