Softwr

Software · head to head

DelightChat vs ReferralCandy

DelightChat logo

DelightChat

Software

Omnichannel customer support for D2C brands

From
$29/month
Rated
-
Full reviewWebsite
ReferralCandy logo

ReferralCandy

Software

Customer referral program for e-commerce

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only ReferralCandy has a free tier, so it costs nothing to try first.
  • Each has a real cost: DelightChat startup plan at $29/month has limited features compared to competitors; ReferralCandy limited transparency on pricing tiers without account registration
  • They diverge on capability: DelightChat covers Unified inbox, ReferralCandy covers Automated referral tracking.

Where they differ

Only the attributes on which DelightChat and ReferralCandy actually diverge.

Attributes where DelightChat and ReferralCandy differ
AttributeDelightChatReferralCandy
Starting price$29/monthFree
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, Shopify
Founded20202009

Identical on both: pricing model (Unknown), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in DelightChat

  • Unified inbox
  • WhatsApp integration
  • Instagram DM
  • Facebook Messenger
  • Email
  • Order management
  • WhatsApp Business API
  • GDPR

Only in ReferralCandy

  • Automated referral tracking
  • Customizable rewards
  • Email campaigns
  • Fraud detection
  • A/B testing
  • BigCommerce
  • ReCharge

Both cover

  • Shopify
  • WooCommerce
  • Magento
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

DelightChat

  • E-commerce supportnot ReferralCandy
  • WhatsApp marketingnot ReferralCandy
  • Order inquiriesnot ReferralCandy
  • Social commercenot ReferralCandy

ReferralCandy

  • affiliate marketing managementnot DelightChat
  • Workflow automationnot DelightChat
  • Reportingnot DelightChat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

DelightChat

  • Startup plan at $29/month has limited features compared to competitors
  • WhatsApp integration requires the official WhatsApp Business API approval process
  • Limited customization options for workflow automation compared to enterprise alternatives

ReferralCandy

  • Limited transparency on pricing tiers without account registration
  • Primary focus on Shopify integration limits effectiveness for non-Shopify platforms
  • Email CC/BCC limitations for looping in stakeholders

Pricing, plan by plan

DelightChat

$29/month
  • Startup$29/month
  • Scale$99/month
  • Growth$299/month

ReferralCandy

Free

No published plan breakdown. See the ReferralCandy review.

Which should you pick?

Choose DelightChat if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want whatsapp integration.
DelightChat review

Choose ReferralCandy if

  • You need automated referral tracking.
  • You want to start without paying.
  • You work on Web, Shopify.
  • You also want customizable rewards.
ReferralCandy review

Questions people ask

Is DelightChat or ReferralCandy better?
Neither clearly leads. DelightChat starts at $29/month and ReferralCandy at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, DelightChat or ReferralCandy?
ReferralCandy has a free tier; the other does not. Paid plans start at $29/month for DelightChat and Free for ReferralCandy.
Does DelightChat or ReferralCandy run on more platforms?
DelightChat runs on Web, Ios, Android. ReferralCandy runs on Web, Shopify.
Can I use ReferralCandy for free?
Yes. ReferralCandy has a free tier, so you can try it without paying. DelightChat starts at $29/month.
What is DelightChat best used for?
DelightChat is most often used for e-commerce support, whatsapp marketing, order inquiries, social commerce. Of those, e-commerce support and whatsapp marketing are not what ReferralCandy is typically brought in for.
What can DelightChat do that ReferralCandy cannot?
DelightChat covers Unified inbox, WhatsApp integration, Instagram DM, Facebook Messenger. ReferralCandy covers Automated referral tracking, Customizable rewards, Email campaigns, Fraud detection. Both handle Shopify, WooCommerce, Magento, Web support.

Answered from the vendors’ own pages

DelightChat: What channels does DelightChat support for customer communication?

DelightChat unifies WhatsApp, Instagram DMs, Facebook Messenger, email, and live website chat into a single inbox for managing customer conversations.

Source
ReferralCandy: Does ReferralCandy work with Shopify?

Yes, ReferralCandy integrates natively with Shopify with one-click installation, making it easy to set up referral programs on Shopify stores.

Source
DelightChat: Does DelightChat work with Shopify?

Yes, DelightChat has deep Shopify integration allowing you to view and modify order data while responding to customers, with automatic contact creation for new orders.

Source
ReferralCandy: What types of rewards can I offer?

ReferralCandy supports multiple reward types including store credit, discount coupons, PayPal cash transfers, gift cards, and free products.

Source
DelightChat: Does DelightChat include WhatsApp marketing beyond support?

Yes, DelightChat includes a WhatsApp Marketing suite for sending broadcasts, automating abandoned cart recovery, and sending order tracking notifications.

Source
ReferralCandy: Does ReferralCandy include fraud detection?

Yes, ReferralCandy includes built-in fraud detection to catch self-referrals and leaked coupon codes before payouts are processed.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on DelightChat

More on ReferralCandy

Keep looking

Other head to heads