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Software · head to head

Customer.io vs Engagedly

Customer.io logo

Customer.io

Software

Data-driven messaging for teams getting started, scaling and beyond

From
On request
Rated
-
Full reviewWebsite
Engagedly logo

Engagedly

Software

Cloud-based employee engagement and performance management

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Engagedly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Customer.io essentials plan caps at 5,000 profiles (people and objects) and 1,000,000 monthly emails, with overages billed at $0.12 per 1,000 emails beyond that; Engagedly there is a minimum spend of $7,500 per year regardless of headcount

Where they differ

Only the attributes on which Customer.io and Engagedly actually diverge.

Attributes where Customer.io and Engagedly differ
AttributeCustomer.ioEngagedly
Starting priceOn requestFree
Free tierNoYes
FoundedUnknown2013

Identical on both: pricing model (subscription), platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customer.io

Nothing recorded that Engagedly does not also cover.

Only in Engagedly

  • Performance management
  • Goal tracking
  • Feedback tools
  • Recognition
  • Analytics dashboard
  • Mobile app
  • Manager resources
  • Development plans

What people use each for

The jobs each tool is most often brought in to do.

Customer.io

No use cases recorded yet. See the Customer.io review.

Engagedly

  • Performance reviews, goals and continuous feedbacknot Customer.io
  • Employee engagement and pulse surveysnot Customer.io
  • Peer recognition with badges and a rewards storefrontnot Customer.io

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customer.io

  • Essentials plan caps at 5,000 profiles (people and objects) and 1,000,000 monthly emails, with overages billed at $0.12 per 1,000 emails beyond that
  • Standard and Premium tiers show custom pricing only, and Enterprise is negotiated rate, so three of the four published tiers require a sales conversation
  • Monthly plans accept credit card only; annual billing via invoice (ACH/wire) requires the annual commitment

Engagedly

  • There is a minimum spend of $7,500 per year regardless of headcount
  • All published per-user rates are billed annually rather than monthly
  • The platform is sold as separate modules, so performance, learning, survey and recognition capabilities are priced individually and stack up
  • Per-user rates are quoted as ranges such as $5 to $8 for performance and $3 to $5 for learning, with the actual figure varying by employee count and bundling
  • Recognition and rewards is a further $2 per user per month on top of the other modules
  • Every plan routes through Book a Demo rather than self-serve checkout

Pricing, plan by plan

Customer.io

On request

No published plan breakdown. See the Customer.io review.

Engagedly

Free
  • FreeFree
    • Basic performance management
    • Goals
    • Feedback
  • Pro$undefined/month
    • Advanced performance management
    • Recognition
    • Analytics

Which should you pick?

Choose Customer.io if

Nothing in the data separates Customer.io from Engagedly on the points above - pick on price and on how each one feels to use.

Customer.io review

Choose Engagedly if

  • You need performance management.
  • You want to start without paying.
  • You also want goal tracking.
Engagedly review

Questions people ask

Is Customer.io or Engagedly better?
Neither clearly leads. Customer.io starts at On request and Engagedly at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customer.io or Engagedly?
Engagedly has a free tier; the other does not. Paid plans start at On request for Customer.io and Free for Engagedly.
Does Customer.io or Engagedly run on more platforms?
Both run on Web, so platform support will not decide this one for you.
Can I use Engagedly for free?
Yes. Engagedly has a free tier, so you can try it without paying. Customer.io starts at On request.
What can Customer.io do that Engagedly cannot?
Engagedly covers Performance management, Goal tracking, Feedback tools, Recognition.
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Related pages

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