Softwr

Customer Success · head to head

ChurnZero vs Amity

ChurnZero logo

ChurnZero

Customer Success

Real-time Customer Success Platform

From
On request
Rated
-
Full reviewWebsite
Amity logo

Amity

Customer Success

Customer Success for Growing Teams

From
$300/month
Rated
-
Full review

The short version

  • Each has a real cost: ChurnZero pricing not published and is sold by quote only, requires sales contact; Amity amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.
  • They diverge on capability: ChurnZero covers Real-time alerts, Amity covers Health scores.

Where they differ

Only the attributes on which ChurnZero and Amity actually diverge.

Attributes where ChurnZero and Amity differ
AttributeChurnZeroAmity
Starting priceOn request$300/month
Pricing modelUnknownsubscription
Founded20152014

Identical on both: free tier (No), platforms (Web), user rating (Not yet rated), category (Customer Success).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ChurnZero

  • Real-time alerts
  • In-app messaging
  • Customer health scores
  • Journey automation
  • NPS surveys

Only in Amity

  • Health scores
  • Customer segments
  • Playbooks
  • Task management
  • Alerts

Both cover

  • Salesforce
  • HubSpot
  • Slack
  • Intercom
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

ChurnZero

  • Customer success and churn preventionnot Amity
  • Customer health scoring and proactive risk detectionnot Amity
  • Automated customer engagement through AI agentsnot Amity
  • Customer renewal forecastingnot Amity
  • NPS and satisfaction surveysnot Amity
  • Multi-platform customer communication and collaborationnot Amity

Amity

  • Customer Successnot ChurnZero
  • Smbnot ChurnZero
  • Ease Of Usenot ChurnZero

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ChurnZero

  • Pricing not published and is sold by quote only, requires sales contact

Amity

  • Amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.

Pricing, plan by plan

ChurnZero

On request

No published plan breakdown. See the ChurnZero review.

Amity

$300/month
  • Starter$300/month
    • Health scores
    • Segments
    • Basic playbooks
  • Growth$600/month
    • Advanced automation
    • Custom reports
    • API

Which should you pick?

Choose ChurnZero if

  • You need real-time alerts.
  • You also want in-app messaging.
ChurnZero review

Choose Amity if

  • You need health scores.
  • You also want customer segments.
Amity review

Questions people ask

Is ChurnZero or Amity better?
Neither clearly leads. ChurnZero starts at On request and Amity at $300/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ChurnZero or Amity?
ChurnZero starts at On request and Amity at $300/month.
Does ChurnZero or Amity run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is ChurnZero best used for?
ChurnZero is most often used for customer success and churn prevention, customer health scoring and proactive risk detection, automated customer engagement through ai agents, customer renewal forecasting. Of those, customer success and churn prevention and customer health scoring and proactive risk detection are not what Amity is typically brought in for.
What can ChurnZero do that Amity cannot?
ChurnZero covers Real-time alerts, In-app messaging, Customer health scores, Journey automation. Amity covers Health scores, Customer segments, Playbooks, Task management. Both handle Salesforce, HubSpot, Slack, Intercom.
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Related pages

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