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Software · head to head

Chatwoot vs Slack

Chatwoot logo

Chatwoot

Software

Open-source customer engagement platform

From
Free
Rated
-
Full reviewWebsite
Slack logo

Slack

Software

Where work happens

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Chatwoot free plan limited to 2 agents and 500 conversations per month; Slack 90-day message history limit on free plan results in important conversations disappearing
  • They diverge on capability: Chatwoot covers Live chat, Slack covers Channels.

Where they differ

Only the attributes on which Chatwoot and Slack actually diverge.

Attributes where Chatwoot and Slack differ
AttributeChatwootSlack
PlatformsWeb, Cloud, Self-hostedWeb, iOS, Android, macOS, Windows, Linux
Founded20172009

Identical on both: starting price (Free), pricing model (Unknown), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwoot

  • Live chat
  • Email inbox
  • Social channels
  • Knowledge base
  • Chatbots
  • Reports
  • Slack
  • WhatsApp

Only in Slack

  • Channels
  • Direct messaging
  • Voice & video calls
  • Screen sharing
  • File sharing
  • Search
  • Workflow builder
  • Slack Connect

What people use each for

The jobs each tool is most often brought in to do.

Chatwoot

  • Self-hosted supportnot Slack
  • Privacy-first chatnot Slack
  • Multi-channel supportnot Slack

Slack

  • Team communicationnot Chatwoot
  • Project coordinationnot Chatwoot
  • Customer supportnot Chatwoot
  • Remote worknot Chatwoot
  • Cross-functional collaborationnot Chatwoot

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwoot

  • Free plan limited to 2 agents and 500 conversations per month
  • Self-hosted option requires managing infrastructure, updates, and external messaging costs
  • Smaller ecosystem and community compared to Zendesk or Intercom
  • AI features require credit consumption and additional configuration

Slack

  • 90-day message history limit on free plan results in important conversations disappearing
  • Per-user pricing becomes expensive quickly for larger teams
  • Notification overload with 78% of employees feeling overwhelmed by notifications
  • Mobile app performance issues including lag and slow syncing
  • Huddles limited to 50 people and cannot be recorded
  • Requires dedicated video conferencing service for formal meetings and webinars

Pricing, plan by plan

Chatwoot

Free
  • HackerFree
    • 2 agents
    • 500 conversations per month
    • 1 live chat channel
  • Startups$19/month
    • Unlimited agents
    • Unlimited conversations

Slack

Free

No published plan breakdown. See the Slack review.

Which should you pick?

Choose Chatwoot if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Cloud, Self-hosted.
  • You also want email inbox.
Chatwoot review

Choose Slack if

  • You need channels.
  • You want to start without paying.
  • You work on Web, iOS, Android, macOS, Windows, Linux.
  • You also want direct messaging.
Slack review

Questions people ask

Is Chatwoot or Slack better?
Neither clearly leads. Chatwoot starts at Free and Slack at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwoot or Slack?
Chatwoot starts at Free and Slack at Free.
Does Chatwoot or Slack run on more platforms?
Chatwoot runs on Web, Cloud, Self-hosted. Slack runs on Web, iOS, Android, macOS, Windows, Linux.
Can I use Chatwoot for free?
Both have a free tier, so you can try either at no cost before committing.
What is Chatwoot best used for?
Chatwoot is most often used for self-hosted support, privacy-first chat, multi-channel support. Of those, self-hosted support and privacy-first chat are not what Slack is typically brought in for.
What can Chatwoot do that Slack cannot?
Chatwoot covers Live chat, Email inbox, Social channels, Knowledge base. Slack covers Channels, Direct messaging, Voice & video calls, Screen sharing.

Answered from the vendors’ own pages

Chatwoot: Does Chatwoot offer a self-hosted option?

Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.

Source
Slack: Does Slack have a free plan?

Yes, Slack offers a free plan indefinitely with no credit card required. Free users get 90-day message history, up to 10 app integrations, and 1:1 huddles.

Source
Chatwoot: What communication channels does Chatwoot support?

Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.

Source
Slack: What are Slack's pricing plans?

Slack offers Free, Pro ($7.25/user/month with annual billing), Business+ ($12.50/user/month), and Enterprise Grid (custom pricing). Monthly billing costs approximately 20% more than annual.

Source
Chatwoot: Is there a free plan for Chatwoot?

Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.

Source
Slack: Does Slack support offline use?

Slack is a cloud-based platform and does not support robust offline work. Internet connectivity is required to access messages and collaborate.

Source
Chatwoot: What AI features does Chatwoot include?

Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.

Source
Slack: What integrations does Slack support?

Slack integrates with 43+ apps on average per team, including Google Drive, ChatGPT, Vercel, Asana, GitHub, and many others through their app marketplace.

Source
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Related pages

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