Softwr

All industries · head to head

Bill.com vs Front

Bill.com logo

Bill.com

All industries

Automate your financial workflows

From
Free
Rated
-
Full reviewWebsite
Front logo

Front

Customer Support

Where teams collaborate on customer communication

From
$25/month per seat
Rated
-
Full reviewWebsite

The short version

  • Only Bill.com has a free tier, so it costs nothing to try first.
  • Each has a real cost: Bill.com limited customization of approval workflows and user permissions for complex business needs; Front starter tier limited to single-channel support; omnichannel support requires Professional tier
  • They diverge on capability: Bill.com covers AP automation, Front covers Shared inbox.

Where they differ

Only the attributes on which Bill.com and Front actually diverge.

Attributes where Bill.com and Front differ
AttributeBill.comFront
Starting priceFree$25/month per seat
Pricing modelUnknownsubscription
Free tierYesNo
PlatformsWebCloud-based SaaS
CategoryAll industriesCustomer Support
Founded20062013

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bill.com

  • AP automation
  • AR automation
  • Payment processing
  • Approval workflows
  • Document management
  • Vendor management
  • Cash flow insights
  • Mobile approvals

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • HubSpot
  • Slack

Both cover

  • Salesforce
  • SOC2
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Bill.com

  • Invoice processingnot Front
  • Bill paymentsnot Front
  • Vendor paymentsnot Front
  • Cash flow managementnot Front
  • Financial automationnot Front

Front

  • Multi-team customer support across email, chat, SMS channelsnot Bill.com
  • Enterprises using AI to resolve complex multi-step customer requestsnot Bill.com

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bill.com

  • Limited customization of approval workflows and user permissions for complex business needs
  • Limited international payment capabilities compared to specialists like Tipalti
  • Customer support response times are slow, with agents often lacking product expertise

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

Pricing, plan by plan

Bill.com

Free
  • Essentials$49/month
    • Core AP and AR functionality
    • Manual CSV import/export
  • Team$65/month
    • Automatic 2-way sync with QuickBooks Online, Xero
  • Corporate$89/month
    • Procurement features
    • Custom approval policies
    • Sync with NetSuite, Dynamics

Front

$25/month per seat

No published plan breakdown. See the Front review.

Which should you pick?

Choose Bill.com if

  • You need ap automation.
  • You want to start without paying.
  • You also want ar automation.
Bill.com review

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Questions people ask

Is Bill.com or Front better?
Neither clearly leads. Bill.com starts at Free and Front at $25/month per seat, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bill.com or Front?
Bill.com has a free tier; the other does not. Paid plans start at Free for Bill.com and $25/month per seat for Front.
Does Bill.com or Front run on more platforms?
Bill.com runs on Web. Front runs on Cloud-based SaaS.
Can I use Bill.com for free?
Yes. Bill.com has a free tier, so you can try it without paying. Front starts at $25/month per seat.
What is Bill.com best used for?
Bill.com is most often used for invoice processing, bill payments, vendor payments, cash flow management. Of those, invoice processing and bill payments are not what Front is typically brought in for.
What can Bill.com do that Front cannot?
Bill.com covers AP automation, AR automation, Payment processing, Approval workflows. Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. Both handle Salesforce, SOC2, Web support.

Answered from the vendors’ own pages

Bill.com: What payment methods does Bill.com support?

Bill.com supports ACH transfers, checks, corporate cards, and international transfers. ACH payments cost $0.59 per transaction, checks cost $1.99, and card payments incur a 2.9% fee.

Source
Bill.com: Does Bill.com offer a free tier?

Yes. Bill.com offers a free Spend & Expense plan for access to credit lines from $1,000-$5M with corporate cards, budgets, and expense tracking.

Source
Bill.com: Which accounting systems does Bill.com integrate with?

Bill.com integrates with QuickBooks Online, QuickBooks Enterprise, Oracle NetSuite, Sage Intacct, Microsoft Dynamics, and Xero, with automatic two-way syncing on most plans.

Source
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Related pages

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