Softwr

API Management · head to head

Apigee vs Customerly

Apigee logo

Apigee

API Management

API management platform for designing, securing, and scaling APIs

From
$500/monthly
Rated
-
Full reviewWebsite
Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Customerly has a free tier, so it costs nothing to try first.
  • Each has a real cost: Apigee the free evaluation is a sandbox limited to 60 days; Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • They diverge on capability: Apigee covers API Gateway, Customerly covers Live chat.

Where they differ

Only the attributes on which Apigee and Customerly actually diverge.

Attributes where Apigee and Customerly differ
AttributeApigeeCustomerly
Starting price$500/monthlyFree
Free tierNoYes
PlatformsCloud, Hybrid, On-premisesWeb, Ios, Android
CategoryAPI ManagementCustomer Support
Founded20062015

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Apigee

  • API Gateway
  • API Analytics
  • Developer Portal
  • Google Cloud services
  • Azure
  • AWS
  • Okta
  • Cloud support

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • WordPress

What people use each for

The jobs each tool is most often brought in to do.

Apigee

  • Publishing, securing and versioning APIs for an enterprise API programnot Customerly
  • Monetizing APIs and running a developer portalnot Customerly
  • Analyzing API traffic and defending APIs against bots and abusenot Customerly

Customerly

  • Customer supportnot Apigee
  • Lead generationnot Apigee
  • Email marketingnot Apigee
  • Customer feedbacknot Apigee

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Apigee

  • The free evaluation is a sandbox limited to 60 days
  • Pay-as-you-go has no SLA available at all
  • Pay-as-you-go bills environments separately from API calls, with a Base environment costing $365 per month per region
  • The Base environment is capped at 50 QPS with an SLA of up to 99%
  • Standard API Proxy calls are billed at $20 per 1M calls up to 50M, and Extensible API Proxy calls at $100 per 1M calls up to 50M
  • API Analytics is a paid add-on at $20 per 1M API calls and cannot be bought on a Base environment
  • Advanced API Security is a paid add-on at $350 per 1M API calls and cannot be bought on a Base environment
  • Monetization is unavailable on pay-as-you-go and requires a subscription tier
  • Additional API proxy deployments beyond those included cost $0.04 per hour per region on a Comprehensive environment
  • Subscription tiers Standard, Enterprise and Enterprise Plus are quote only with no published price
  • Google Cloud networking charges for IP addresses, data transfer out and forwarding rules are billed on top of Apigee usage

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Pricing, plan by plan

Apigee

$500/monthly
  • Starter$500/monthly
    • API gateway
    • Analytics
    • Developer portal
  • Professional$2500/monthly
    • Advanced security
    • Traffic management
    • Monetization
  • Enterprise$undefined/monthly
    • Custom deployment
    • SLA
    • Dedicated support

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Which should you pick?

Choose Apigee if

  • You need api gateway.
  • You work on Cloud, Hybrid, On-premises.
  • You also want api analytics.
Apigee review

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Questions people ask

Is Apigee or Customerly better?
Neither clearly leads. Apigee starts at $500/monthly and Customerly at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Apigee or Customerly?
Customerly has a free tier; the other does not. Paid plans start at $500/monthly for Apigee and Free for Customerly.
Does Apigee or Customerly run on more platforms?
Apigee runs on Cloud, Hybrid, On-premises. Customerly runs on Web, Ios, Android.
Can I use Customerly for free?
Yes. Customerly has a free tier, so you can try it without paying. Apigee starts at $500/monthly.
What is Apigee best used for?
Apigee is most often used for publishing, securing and versioning apis for an enterprise api program, monetizing apis and running a developer portal, analyzing api traffic and defending apis against bots and abuse. Of those, publishing, securing and versioning apis for an enterprise api program and monetizing apis and running a developer portal are not what Customerly is typically brought in for.
What can Apigee do that Customerly cannot?
Apigee covers API Gateway, API Analytics, Developer Portal, Google Cloud services. Customerly covers Live chat, Email marketing, Customer surveys, Help center.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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