Softwr

Software · head to head

Zoho Desk vs HubSpot Service Hub

Zoho Desk logo

Zoho Desk

Software

Context-aware help desk software

From
Free
Rated
-
Full reviewWebsite
HubSpot Service Hub logo

HubSpot Service Hub

Software

Customer service software for scaling companies

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Zoho Desk free plan caps at three user licenses; paid plans (Express, Standard, Professional, Enterprise) are billed annually to get the listed rate, with monthly billing costing more, and light user seats are priced separately from full agent seats; HubSpot Service Hub the free tier is capped at 2 users
  • They diverge on capability: Zoho Desk covers Ticket management, HubSpot Service Hub covers Ticketing.

Where they differ

Only the attributes on which Zoho Desk and HubSpot Service Hub actually diverge.

Attributes where Zoho Desk and HubSpot Service Hub differ
AttributeZoho DeskHubSpot Service Hub
Founded19962006

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Zoho Desk

  • Ticket management
  • Multi-channel support
  • AI assistant
  • Automation
  • Zoho CRM
  • G Suite
  • Microsoft 365
  • ISO27001

Only in HubSpot Service Hub

  • Ticketing
  • Customer feedback
  • Live chat
  • Conversational bots
  • HubSpot CRM
  • Zoom
  • Microsoft Teams
  • SSO

Both cover

  • Knowledge base
  • Reporting
  • Slack
  • Salesforce
  • SOC2
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Zoho Desk

  • Multi-channel supportnot HubSpot Service Hub
  • IT help desknot HubSpot Service Hub
  • Customer servicenot HubSpot Service Hub

HubSpot Service Hub

  • Shared inbox and ticketing for a support teamnot Zoho Desk
  • Knowledge base and customer self-servicenot Zoho Desk
  • Live chat and chatbots on a websitenot Zoho Desk
  • Customer feedback surveys and CSATnot Zoho Desk
  • Support reporting tied into the HubSpot CRMnot Zoho Desk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Zoho Desk

  • Free plan caps at three user licenses; paid plans (Express, Standard, Professional, Enterprise) are billed annually to get the listed rate, with monthly billing costing more, and light user seats are priced separately from full agent seats

HubSpot Service Hub

  • The free tier is capped at 2 users
  • Professional carries a one-off onboarding fee of $1,500, and Enterprise $3,500, on top of the seat price
  • Seats are $90 a month billed monthly against $100 billed annually on Professional, so the annual commitment is not the cheaper option per month
  • AI features run on monthly credits, 500 on Starter and 3,000 on Professional, which do not roll over
  • Extra credits cost $0.010 each once the monthly allocation is spent

Pricing, plan by plan

Zoho Desk

Free
  • FreeFree
    • 3 agents
    • Email ticketing
    • Help center
  • Standard$14/month
    • Social channels
    • Workflow automation
    • Customer happiness ratings
  • Professional$23/month
    • Multi-department
    • Round-robin assignment
    • Custom fields
  • Enterprise$40/month
    • AI Zia
    • Multi-brand help center
    • Advanced analytics

HubSpot Service Hub

Free
  • FreeFree
    • Ticketing
    • Live chat
    • Calling
  • Starter$45/month
    • Conversation routing
    • Simple ticket automation
    • Multiple currencies
  • Professional$450/month
    • Knowledge base
    • Customer feedback
    • Custom reporting
  • Enterprise$1200/month
    • Goals
    • Conversation intelligence
    • Custom objects

Which should you pick?

Choose Zoho Desk if

  • You need ticket management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want multi-channel support.
Zoho Desk review

Choose HubSpot Service Hub if

  • You need ticketing.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want customer feedback.
HubSpot Service Hub review

Questions people ask

Is Zoho Desk or HubSpot Service Hub better?
Neither clearly leads. Zoho Desk starts at Free and HubSpot Service Hub at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Zoho Desk or HubSpot Service Hub?
Zoho Desk starts at Free and HubSpot Service Hub at Free.
Does Zoho Desk or HubSpot Service Hub run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
Can I use Zoho Desk for free?
Both have a free tier, so you can try either at no cost before committing.
What is Zoho Desk best used for?
Zoho Desk is most often used for multi-channel support, it help desk, customer service. Of those, multi-channel support and it help desk are not what HubSpot Service Hub is typically brought in for.
What can Zoho Desk do that HubSpot Service Hub cannot?
Zoho Desk covers Ticket management, Multi-channel support, AI assistant, Automation. HubSpot Service Hub covers Ticketing, Customer feedback, Live chat, Conversational bots. Both handle Knowledge base, Reporting, Slack, Salesforce.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Zoho Desk

More on HubSpot Service Hub

Keep looking

Other head to heads