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Software · head to head

Zoho Desk vs Customerly

Zoho Desk logo

Zoho Desk

Software

Context-aware help desk software

From
Free
Rated
-
Full reviewWebsite
Customerly logo

Customerly

Software

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Zoho Desk free plan caps at three user licenses; paid plans (Express, Standard, Professional, Enterprise) are billed annually to get the listed rate, with monthly billing costing more, and light user seats are priced separately from full agent seats; Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • They diverge on capability: Zoho Desk covers Ticket management, Customerly covers Live chat.

Where they differ

Only the attributes on which Zoho Desk and Customerly actually diverge.

Attributes where Zoho Desk and Customerly differ
AttributeZoho DeskCustomerly
Founded19962015

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Zoho Desk

  • Ticket management
  • Multi-channel support
  • AI assistant
  • Knowledge base
  • Reporting
  • Zoho CRM
  • Salesforce
  • G Suite

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Video chat
  • WordPress
  • Shopify
  • Zapier

Both cover

  • Automation
  • Slack
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Zoho Desk

  • Multi-channel supportnot Customerly
  • IT help desknot Customerly
  • Customer servicenot Customerly

Customerly

  • Customer supportnot Zoho Desk
  • Lead generationnot Zoho Desk
  • Email marketingnot Zoho Desk
  • Customer feedbacknot Zoho Desk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Zoho Desk

  • Free plan caps at three user licenses; paid plans (Express, Standard, Professional, Enterprise) are billed annually to get the listed rate, with monthly billing costing more, and light user seats are priced separately from full agent seats

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Pricing, plan by plan

Zoho Desk

Free
  • FreeFree
    • 3 agents
    • Email ticketing
    • Help center
  • Standard$14/month
    • Social channels
    • Workflow automation
    • Customer happiness ratings
  • Professional$23/month
    • Multi-department
    • Round-robin assignment
    • Custom fields
  • Enterprise$40/month
    • AI Zia
    • Multi-brand help center
    • Advanced analytics

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Which should you pick?

Choose Zoho Desk if

  • You need ticket management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want multi-channel support.
Zoho Desk review

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Questions people ask

Is Zoho Desk or Customerly better?
Neither clearly leads. Zoho Desk starts at Free and Customerly at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Zoho Desk or Customerly?
Zoho Desk starts at Free and Customerly at Free.
Does Zoho Desk or Customerly run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
Can I use Zoho Desk for free?
Both have a free tier, so you can try either at no cost before committing.
What is Zoho Desk best used for?
Zoho Desk is most often used for multi-channel support, it help desk, customer service. Of those, multi-channel support and it help desk are not what Customerly is typically brought in for.
What can Zoho Desk do that Customerly cannot?
Zoho Desk covers Ticket management, Multi-channel support, AI assistant, Knowledge base. Customerly covers Live chat, Email marketing, Customer surveys, Help center. Both handle Automation, Slack, GDPR, Web support.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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Related pages

More on Zoho Desk

More on Customerly

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