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Software · head to head

Updox vs Athenahealth

U

Updox

Software

Healthcare communications platform for eFax, telehealth and patient reminders

From
On request
Rated
-
Full reviewWebsite
Athenahealth logo

Athenahealth

Software

Cloud-based medical practice management

From
$140/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Updox standard plan caps at 1,000 fax pages and 75 telehealth sessions, requiring Enterprise for 10,000 pages and 500 sessions, as of August 2026; Athenahealth high implementation costs ranging up to $50,000+ for enterprise deployments

Where they differ

Only the attributes on which Updox and Athenahealth actually diverge.

Attributes where Updox and Athenahealth differ
AttributeUpdoxAthenahealth
Starting priceOn request$140/month
Pricing modelquoteUnknown
PlatformsWebWeb, iOS, Android
FoundedUnknown1997

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Updox

Nothing recorded that Athenahealth does not also cover.

Only in Athenahealth

  • Electronic Health Records
  • Medical Billing
  • Patient Engagement
  • Telehealth
  • Analytics
  • Labs
  • Pharmacies
  • Clearinghouses

What people use each for

The jobs each tool is most often brought in to do.

Updox

No use cases recorded yet. See the Updox review.

Athenahealth

  • Patient Carenot Updox
  • Medical Recordsnot Updox
  • Practice Managementnot Updox
  • Telehealthnot Updox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Updox

  • Standard plan caps at 1,000 fax pages and 75 telehealth sessions, requiring Enterprise for 10,000 pages and 500 sessions, as of August 2026
  • Pricing page names Standard and Enterprise tiers and their usage limits but publishes no dollar figures, requiring a scheduled demo for a quote, as of August 2026

Athenahealth

  • High implementation costs ranging up to $50,000+ for enterprise deployments
  • Pricing tiers not transparently listed, requiring custom quotes

Pricing, plan by plan

Updox

On request

No published plan breakdown. See the Updox review.

Athenahealth

$140/month

No published plan breakdown. See the Athenahealth review.

Which should you pick?

Choose Updox if

Nothing in the data separates Updox from Athenahealth on the points above - pick on price and on how each one feels to use.

Updox review

Choose Athenahealth if

  • You need electronic health records.
  • You work on Web, iOS, Android.
  • You also want medical billing.
Athenahealth review

Questions people ask

Is Updox or Athenahealth better?
Neither clearly leads. Updox starts at On request and Athenahealth at $140/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Updox or Athenahealth?
Updox starts at On request and Athenahealth at $140/month.
Does Updox or Athenahealth run on more platforms?
Updox runs on Web. Athenahealth runs on Web, iOS, Android.
What can Updox do that Athenahealth cannot?
Athenahealth covers Electronic Health Records, Medical Billing, Patient Engagement, Telehealth.

Answered from the vendors’ own pages

Athenahealth: What platforms does Athenahealth serve?

Athenahealth's athenaOne serves small to medium-sized physician practices and hospitals with integrated clinical, financial, and operational workflows.

Source
Athenahealth: What is the pricing model for athenaOne?

Athenahealth uses customized pricing with percent-based or encounter-based models. Starting price reported at $140/month with implementation costs ranging from $5,000-$20,000 for small businesses.

Source
Athenahealth: Does Athenahealth include revenue cycle management?

Yes, athenaOne includes network-driven claims scrubbing with 95%+ first-pass rates, denial management, and A/R optimization.

Source
Athenahealth: What patient engagement features does Athenahealth offer?

Athenahealth provides athenaCommunicator for patient portals, automated appointment reminders, online scheduling, telehealth integration, digital intake, and broadcast messaging.

Source
Athenahealth: How many pre-built integrations does Athenahealth have?

Athenahealth's marketplace includes over 250 pre-integrated third-party apps, allowing practices to extend functionality without custom development.

Source
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Related pages

More on Updox

More on Athenahealth

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