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Software · head to head

Kayako vs Ada

Kayako logo

Kayako

Software

Effortless customer service

From
$30/month
Rated
-
Full reviewWebsite
Ada logo

Ada

Software

Conversational AI platform powered by machine learning

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Ada has a free tier, so it costs nothing to try first.
  • Each has a real cost: Kayako the AI agent is billed at $1 per resolved ticket, so support cost scales with ticket volume rather than being a fixed subscription; Ada pricing is not published anywhere and requires a sales conversation
  • They diverge on capability: Kayako covers Unified inbox, Ada covers Conversational AI.

Where they differ

Only the attributes on which Kayako and Ada actually diverge.

Attributes where Kayako and Ada differ
AttributeKayakoAda
Starting price$30/monthFree
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, Mobile, SMS, Messaging apps
Founded20012016

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kayako

  • Unified inbox
  • Live chat
  • Help center
  • Customer journey
  • Automation
  • Reporting
  • Zapier
  • Stripe

Only in Ada

  • Conversational AI
  • Automatic resolution
  • Multi-language support
  • Analytics
  • Zendesk
  • API
  • Mobile support
  • SMS support

Both cover

  • Slack
  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Kayako

  • Help desk ticketing with a unified inbox and knowledge basenot Ada
  • Resolving support tickets automatically with an AI agentnot Ada

Ada

  • AI agents resolving customer queries over chat, voice and emailnot Kayako
  • Deflecting repetitive contacts before they reach an agentnot Kayako
  • Automating multi-step actions such as order lookups and returnsnot Kayako
  • Multilingual support across a global customer basenot Kayako

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kayako

  • The AI agent is billed at $1 per resolved ticket, so support cost scales with ticket volume rather than being a fixed subscription
  • A resolution counts when the AI solves the issue without human involvement, so the definition of a billable event is set by the vendor's own system
  • No per agent monthly price is published for the full Kayako One platform
  • Full platform pricing requires talking to an expert

Ada

  • Pricing is not published anywhere and requires a sales conversation
  • Sold to enterprises rather than to small support teams

Pricing, plan by plan

Kayako

$30/month
  • Inbox$30/month
    • Email & live chat
    • Help center
    • Basic automation
  • Growth$60/month
    • Everything in Inbox
    • Customer journey
    • SLA management
  • Scale$100/month
    • Everything in Growth
    • Advanced reporting
    • Custom roles

Ada

Free
  • FreeFree
    • Basic chatbot
    • Single language
  • Growth$100/month
    • Advanced AI
    • Multi-language
  • Scale$undefined/month
    • Enterprise features
    • Dedicated support

Which should you pick?

Choose Kayako if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want live chat.
Kayako review

Choose Ada if

  • You need conversational ai.
  • You want to start without paying.
  • You work on Web, Mobile, SMS, Messaging apps.
  • You also want automatic resolution.
Ada review

Questions people ask

Is Kayako or Ada better?
Neither clearly leads. Kayako starts at $30/month and Ada at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kayako or Ada?
Ada has a free tier; the other does not. Paid plans start at $30/month for Kayako and Free for Ada.
Does Kayako or Ada run on more platforms?
Kayako runs on Web, Ios, Android. Ada runs on Web, Mobile, SMS, Messaging apps.
Can I use Ada for free?
Yes. Ada has a free tier, so you can try it without paying. Kayako starts at $30/month.
What is Kayako best used for?
Kayako is most often used for help desk ticketing with a unified inbox and knowledge base, resolving support tickets automatically with an ai agent. Of those, help desk ticketing with a unified inbox and knowledge base and resolving support tickets automatically with an ai agent are not what Ada is typically brought in for.
What can Kayako do that Ada cannot?
Kayako covers Unified inbox, Live chat, Help center, Customer journey. Ada covers Conversational AI, Automatic resolution, Multi-language support, Analytics. Both handle Slack, Salesforce, Web support.
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