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Software · head to head

Kaspersky Total Security vs Kustomer

Kaspersky Total Security logo

Kaspersky Total Security

Software

Complete protection for your digital life

From
Free
Rated
-
Kustomer logo

Kustomer

Software

The future of customer service

From
On request
Rated
-

The short version

  • Only Kaspersky Total Security has a free tier, so it costs nothing to try first.
  • Each has a real cost: Kaspersky Total Security uS sales banned since June 2024 with support ending September 29, 2024; Kustomer pricing not published; requires customised sales assessment and quote for exact costs
  • They diverge on capability: Kaspersky Total Security covers Real-time protection, Kustomer covers Unified customer view.

Where they differ

Only the attributes on which Kaspersky Total Security and Kustomer actually diverge.

Attributes where Kaspersky Total Security and Kustomer differ
AttributeKaspersky Total SecurityKustomer
Starting priceFreeOn request
Pricing modelUnknownquote
Free tierYesNo
PlatformsWindows, macOS, iOS, AndroidWeb, Cloud
Founded19972015

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kaspersky Total Security

  • Real-time protection
  • Ransomware protection
  • Safe Money
  • Privacy protection
  • Parental controls
  • Password manager
  • VPN
  • File encryption

Only in Kustomer

  • Unified customer view
  • AI automation
  • Omnichannel
  • Workflow automation
  • Knowledge base
  • Analytics
  • Shopify
  • Magento

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Kaspersky Total Security

  • Antivirusnot Kustomer
  • Internet Securitynot Kustomer
  • Parental Controlnot Kustomer

Kustomer

  • Large B2C and B2B organisations managing 600+ customer support interactions across omnichannel platformsnot Kaspersky Total Security
  • Retail, financial services, travel and hospitality sectors requiring integrated AI-powered supportnot Kaspersky Total Security
  • Enterprises seeking customer 360 views and advanced workflow automationnot Kaspersky Total Security

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kaspersky Total Security

  • US sales banned since June 2024 with support ending September 29, 2024
  • VPN limited to 200 MB per day and servers in only 24 countries
  • Password manager has privacy concerns with questionable terms and policies
  • VPN and password manager only included in Plus and Premium tiers, not in Standard
  • Occasionally flags legitimate files as false positives
  • Firewall leaves open ports on public networks

Kustomer

  • Pricing not published; requires customised sales assessment and quote for exact costs
  • Voice (call), SMS, and WhatsApp support operate on separate pay-as-you-go pricing models
  • Customisation-based pricing structure means no transparent cost comparison with competitors

Pricing, plan by plan

Kaspersky Total Security

Free
  • FreeFree
    • Basic antivirus
    • No real-time protection
  • Standard$38.99/year
    • Antivirus
    • Firewall
    • Anti-phishing
  • Plus$52.99/year
    • Standard features
    • Password manager
    • VPN with limit
  • Premium$74.99/year
    • Plus features
    • Identity protection
    • Unlimited VPN

Kustomer

On request

No published plan breakdown. See the Kustomer review.

Which should you pick?

Choose Kaspersky Total Security if

  • You need real-time protection.
  • You want to start without paying.
  • You work on Windows, macOS, iOS, Android.
  • You also want ransomware protection.

Choose Kustomer if

  • You need unified customer view.
  • You work on Web, Cloud.
  • You also want ai automation.

Questions people ask

Is Kaspersky Total Security or Kustomer better?
Neither clearly leads. Kaspersky Total Security starts at Free and Kustomer at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kaspersky Total Security or Kustomer?
Kaspersky Total Security has a free tier; the other does not. Paid plans start at Free for Kaspersky Total Security and On request for Kustomer.
Does Kaspersky Total Security or Kustomer run on more platforms?
Kaspersky Total Security runs on Windows, macOS, iOS, Android. Kustomer runs on Web, Cloud.
Can I use Kaspersky Total Security for free?
Yes. Kaspersky Total Security has a free tier, so you can try it without paying. Kustomer starts at On request.
What is Kaspersky Total Security best used for?
Kaspersky Total Security is most often used for antivirus, internet security, parental control. Of those, antivirus and internet security are not what Kustomer is typically brought in for.
What can Kaspersky Total Security do that Kustomer cannot?
Kaspersky Total Security covers Real-time protection, Ransomware protection, Safe Money, Privacy protection. Kustomer covers Unified customer view, AI automation, Omnichannel, Workflow automation. Both handle Web support.

Answered from the vendors’ own pages

Kaspersky Total Security: What does Kaspersky Total Security include?

Kaspersky Total Security (Premium tier) includes antivirus, firewall, password manager, VPN with 200 MB daily limit, parental controls (Kaspersky Safe Kids), and anti-ransomware protection.

Source
Kaspersky Total Security: How much does Kaspersky Total Security cost?

Kaspersky Standard costs $38.99/year for 3 devices. Plus tier is $52.99/year for 5 devices. Premium is $74.99/year for 10 devices. Multi-year discounts available.

Source
Kaspersky Total Security: Is Kaspersky available in the United States?

No. The U.S. government banned Kaspersky software sales in June 2024, with support and software updates ceasing September 29, 2024, citing national security concerns regarding Russian government ties.

Source
Kaspersky Total Security: Does Kaspersky have parental controls?

Yes. Premium and Plus tiers include one year free access to Kaspersky Safe Kids parental controls app, which provides activity reports, app monitoring, usage limits, and geo-fencing with location tracking.

Source
Kaspersky Total Security: How much does the VPN provide?

Kaspersky's free VPN (Kaspersky Secure Connection) offers only 200 MB per day of traffic, limiting data usage. Full VPN is included in Plus and Premium plans but with limited servers in only 24 countries.

Source

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