Software · head to head
Kaspersky Total Security vs Kustomer

Kaspersky Total Security
Software
Complete protection for your digital life
- From
- Free
- Rated
- -
The short version
- Only Kaspersky Total Security has a free tier, so it costs nothing to try first.
- Each has a real cost: Kaspersky Total Security uS sales banned since June 2024 with support ending September 29, 2024; Kustomer pricing not published; requires customised sales assessment and quote for exact costs
- They diverge on capability: Kaspersky Total Security covers Real-time protection, Kustomer covers Unified customer view.
Where they differ
Only the attributes on which Kaspersky Total Security and Kustomer actually diverge.
| Attribute | Kaspersky Total Security | Kustomer |
|---|---|---|
| Starting price | Free | On request |
| Pricing model | Unknown | quote |
| Free tier | Yes | No |
| Platforms | Windows, macOS, iOS, Android | Web, Cloud |
| Founded | 1997 | 2015 |
Identical on both: user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Kaspersky Total Security
- Real-time protection
- Ransomware protection
- Safe Money
- Privacy protection
- Parental controls
- Password manager
- VPN
- File encryption
Only in Kustomer
- Unified customer view
- AI automation
- Omnichannel
- Workflow automation
- Knowledge base
- Analytics
- Shopify
- Magento
Both cover
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Kaspersky Total Security
- Antivirusnot Kustomer
- Internet Securitynot Kustomer
- Parental Controlnot Kustomer
Kustomer
- Large B2C and B2B organisations managing 600+ customer support interactions across omnichannel platformsnot Kaspersky Total Security
- Retail, financial services, travel and hospitality sectors requiring integrated AI-powered supportnot Kaspersky Total Security
- Enterprises seeking customer 360 views and advanced workflow automationnot Kaspersky Total Security
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Kaspersky Total Security
- US sales banned since June 2024 with support ending September 29, 2024
- VPN limited to 200 MB per day and servers in only 24 countries
- Password manager has privacy concerns with questionable terms and policies
- VPN and password manager only included in Plus and Premium tiers, not in Standard
- Occasionally flags legitimate files as false positives
- Firewall leaves open ports on public networks
Kustomer
- Pricing not published; requires customised sales assessment and quote for exact costs
- Voice (call), SMS, and WhatsApp support operate on separate pay-as-you-go pricing models
- Customisation-based pricing structure means no transparent cost comparison with competitors
Pricing, plan by plan
Kaspersky Total Security
Free- FreeFree
- Basic antivirus
- No real-time protection
- Standard$38.99/year
- Antivirus
- Firewall
- Anti-phishing
- Plus$52.99/year
- Standard features
- Password manager
- VPN with limit
- Premium$74.99/year
- Plus features
- Identity protection
- Unlimited VPN
Kustomer
On requestNo published plan breakdown. See the Kustomer review.
Which should you pick?
Choose Kaspersky Total Security if
- You need real-time protection.
- You want to start without paying.
- You work on Windows, macOS, iOS, Android.
- You also want ransomware protection.
Choose Kustomer if
- You need unified customer view.
- You work on Web, Cloud.
- You also want ai automation.
Questions people ask
- Is Kaspersky Total Security or Kustomer better?
- Neither clearly leads. Kaspersky Total Security starts at Free and Kustomer at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Kaspersky Total Security or Kustomer?
- Kaspersky Total Security has a free tier; the other does not. Paid plans start at Free for Kaspersky Total Security and On request for Kustomer.
- Does Kaspersky Total Security or Kustomer run on more platforms?
- Kaspersky Total Security runs on Windows, macOS, iOS, Android. Kustomer runs on Web, Cloud.
- Can I use Kaspersky Total Security for free?
- Yes. Kaspersky Total Security has a free tier, so you can try it without paying. Kustomer starts at On request.
- What is Kaspersky Total Security best used for?
- Kaspersky Total Security is most often used for antivirus, internet security, parental control. Of those, antivirus and internet security are not what Kustomer is typically brought in for.
- What can Kaspersky Total Security do that Kustomer cannot?
- Kaspersky Total Security covers Real-time protection, Ransomware protection, Safe Money, Privacy protection. Kustomer covers Unified customer view, AI automation, Omnichannel, Workflow automation. Both handle Web support.
Answered from the vendors’ own pages
Kaspersky Total Security: What does Kaspersky Total Security include?
Kaspersky Total Security (Premium tier) includes antivirus, firewall, password manager, VPN with 200 MB daily limit, parental controls (Kaspersky Safe Kids), and anti-ransomware protection.
SourceKaspersky Total Security: How much does Kaspersky Total Security cost?
Kaspersky Standard costs $38.99/year for 3 devices. Plus tier is $52.99/year for 5 devices. Premium is $74.99/year for 10 devices. Multi-year discounts available.
SourceKaspersky Total Security: Is Kaspersky available in the United States?
No. The U.S. government banned Kaspersky software sales in June 2024, with support and software updates ceasing September 29, 2024, citing national security concerns regarding Russian government ties.
SourceKaspersky Total Security: Does Kaspersky have parental controls?
Yes. Premium and Plus tiers include one year free access to Kaspersky Safe Kids parental controls app, which provides activity reports, app monitoring, usage limits, and geo-fencing with location tracking.
SourceKaspersky Total Security: How much does the VPN provide?
Kaspersky's free VPN (Kaspersky Secure Connection) offers only 200 MB per day of traffic, limiting data usage. Full VPN is included in Plus and Premium plans but with limited servers in only 24 countries.
SourceRelated pages
More on Kaspersky Total Security
Keep looking
Other head to heads
- Kaspersky Total Security vs 1Password
- Kaspersky Total Security vs Bitdefender Total Security
- Kaspersky Total Security vs Norton 360
- Kaspersky Total Security vs LastPass
- Kaspersky Total Security vs Bitwarden
- Kaspersky Total Security vs McAfee Total Protection
- Kaspersky Total Security vs Avast One
- Kaspersky Total Security vs CrowdStrike Falcon
- Kaspersky Total Security vs CyberGhost VPN
- Kaspersky Total Security vs ESET NOD32 Antivirus
- Kaspersky Total Security vs ExpressVPN
- Kaspersky Total Security vs Malwarebytes
- Kaspersky Total Security vs Microsoft Defender for Endpoint
- Kaspersky Total Security vs NordVPN
- Kaspersky Total Security vs ProtonVPN
- Kaspersky Total Security vs Snyk
- Kaspersky Total Security vs Trend Micro Vision One
- Kaspersky Total Security vs Acunetix
- Kaspersky Total Security vs Front
- Kaspersky Total Security vs Groove
- Kaspersky Total Security vs Freshdesk
- Kaspersky Total Security vs Freshworks Customer Service Suite
- Kaspersky Total Security vs Jira Service Management
- Kaspersky Total Security vs Salesforce Service Cloud
- Kaspersky Total Security vs Zendesk
- Kaspersky Total Security vs 8x8 Contact Center
- Kaspersky Total Security vs Amazon Connect
- Kaspersky Total Security vs BMC Helix
- Kaspersky Total Security vs Chatwoot
- Kaspersky Total Security vs Customerly
- Kaspersky Total Security vs DelightChat
- Kaspersky Total Security vs Dialpad Contact Center
- Kaspersky Total Security vs Dixa
- Kaspersky Total Security vs Freshservice
- Kaspersky Total Security vs Gladly
- Kaspersky Total Security vs HappyFox
- Kustomer vs 1Password
- Kustomer vs Bitdefender Total Security
- Kustomer vs Norton 360
- Kustomer vs LastPass
- Kustomer vs Bitwarden
- Kustomer vs McAfee Total Protection
- Kustomer vs Avast One
- Kustomer vs CrowdStrike Falcon
- Kustomer vs CyberGhost VPN
- Kustomer vs ESET NOD32 Antivirus
- Kustomer vs ExpressVPN
- Kustomer vs Malwarebytes
- Kustomer vs Microsoft Defender for Endpoint
- Kustomer vs NordVPN
- Kustomer vs ProtonVPN
- Kustomer vs Snyk
- Kustomer vs Trend Micro Vision One
- Kustomer vs Acunetix
- Kustomer vs Front
- Kustomer vs Groove
- Kustomer vs Freshdesk
- Kustomer vs Freshworks Customer Service Suite
- Kustomer vs Jira Service Management
- Kustomer vs Salesforce Service Cloud
- Kustomer vs Zendesk
- Kustomer vs 8x8 Contact Center
- Kustomer vs Amazon Connect
- Kustomer vs BMC Helix
- Kustomer vs Chatwoot
- Kustomer vs Customerly
- Kustomer vs DelightChat
- Kustomer vs Dialpad Contact Center
- Kustomer vs Dixa
- Kustomer vs Freshservice
- Kustomer vs Gladly
- Kustomer vs HappyFox

