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Software · head to head

Hotjar vs Crazy Egg

H

Hotjar

Software

Understand how users behave on your site

From
Free
Rated
-
Full reviewWebsite
Crazy Egg logo

Crazy Egg

Software

Website optimization with heatmaps

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Only Hotjar has a free tier, so it costs nothing to try first.
  • Each has a real cost: Hotjar website performance impact - Hotjar tracking code can cause noticeable slowdowns affecting site speed and Google rankings; Crazy Egg the Starter plan at $29 a month covers 5,000 pageviews and 50 snapshots, which a modest site exhausts quickly
  • They diverge on capability: Hotjar covers Session recordings, Crazy Egg covers Scrollmaps.

Where they differ

Only the attributes on which Hotjar and Crazy Egg actually diverge.

Attributes where Hotjar and Crazy Egg differ
AttributeHotjarCrazy Egg
Starting priceFree$29/month
Free tierYesNo
PlatformsWebWeb, API
Founded20142006

Identical on both: pricing model (Unknown), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Hotjar

  • Session recordings
  • Feedback widgets
  • Surveys
  • User interviews
  • Conversion funnels
  • Form analytics
  • Rage click detection
  • Segment

Only in Crazy Egg

  • Scrollmaps
  • Confetti Reports
  • A/B Testing
  • Session Recordings
  • Shopify
  • WordPress
  • Squarespace
  • Wix

Both cover

  • Heatmaps
  • Google Analytics
  • HubSpot

What people use each for

The jobs each tool is most often brought in to do.

Hotjar

  • User behavior analysisnot Crazy Egg
  • Conversion optimizationnot Crazy Egg
  • UX researchnot Crazy Egg
  • Customer feedbacknot Crazy Egg
  • Usability testingnot Crazy Egg

Crazy Egg

  • Click, scroll and move heatmaps on a pagenot Hotjar
  • Session recordings to see where visitors strugglenot Hotjar
  • A/B testing page variantsnot Hotjar
  • Snapshot reports comparing behaviour over timenot Hotjar

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Hotjar

  • Website performance impact - Hotjar tracking code can cause noticeable slowdowns affecting site speed and Google rankings
  • Session recording limits - free and lower-tier plans have monthly session recording caps that must be sampled above the limit
  • Inaccurate heatmaps on dynamic pages - heatmaps fail to display correctly on pages with modals, sticky navigation bars, and pop-up overlays
  • No mobile app - only web-based access available
  • Not real-time analytics - includes slight data processing delay

Crazy Egg

  • The Starter plan at $29 a month covers 5,000 pageviews and 50 snapshots, which a modest site exhausts quickly
  • All plans are billed annually rather than monthly
  • There is no free tier, only a trial
  • Reaching 500,000 pageviews means the Pro plan at $249 a month

Pricing, plan by plan

Hotjar

Free

No published plan breakdown. See the Hotjar review.

Crazy Egg

$29/month

No published plan breakdown. See the Crazy Egg review.

Which should you pick?

Choose Hotjar if

  • You need session recordings.
  • You want to start without paying.
  • You also want feedback widgets.
Hotjar review

Choose Crazy Egg if

  • You need scrollmaps.
  • You work on Web, API.
  • You also want confetti reports.
Crazy Egg review

Questions people ask

Is Hotjar or Crazy Egg better?
Neither clearly leads. Hotjar starts at Free and Crazy Egg at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Hotjar or Crazy Egg?
Hotjar has a free tier; the other does not. Paid plans start at Free for Hotjar and $29/month for Crazy Egg.
Does Hotjar or Crazy Egg run on more platforms?
Hotjar runs on Web. Crazy Egg runs on Web, API.
Can I use Hotjar for free?
Yes. Hotjar has a free tier, so you can try it without paying. Crazy Egg starts at $29/month.
What is Hotjar best used for?
Hotjar is most often used for user behavior analysis, conversion optimization, ux research, customer feedback. Of those, user behavior analysis and conversion optimization are not what Crazy Egg is typically brought in for.
What can Hotjar do that Crazy Egg cannot?
Hotjar covers Session recordings, Feedback widgets, Surveys, User interviews. Crazy Egg covers Scrollmaps, Confetti Reports, A/B Testing, Session Recordings. Both handle Heatmaps, Google Analytics, HubSpot.

Answered from the vendors’ own pages

Hotjar: Does Hotjar have a free tier?

Yes. Hotjar's free plan (now under Contentsquare) includes 200,000 monthly sessions, 10,000 session replays, and unlimited heatmaps, with no time limit on the free tier.

Source
Crazy Egg: How is Crazy Egg priced?

Crazy Egg starts at $29/month for 5,000 tracked pageviews and 50 recordings. Pricing scales to $599/month for Enterprise tier. A/B testing available from $99 plan up. Annual billing required with no monthly option. 30-day free trial available.

Source
Hotjar: Can I export my data from Hotjar?

Yes. Hotjar allows exporting heatmaps as JPG images, survey responses as CSV files, and session recording metadata. Advanced export options are available through the Hotjar API.

Source
Crazy Egg: What features does Crazy Egg include?

Crazy Egg provides heatmaps showing user clicks and scrolls, session recordings, A/B testing from the Plus tier up, and unlimited domains and team members across all plans.

Source
Hotjar: Does Hotjar provide real-time analytics?

No. Hotjar has a slight delay in data processing and does not offer true real-time analytics compared to some competitors.

Source
Crazy Egg: Does Crazy Egg offer a free trial?

Yes, Crazy Egg offers a 30-day free trial for all new users to test heatmaps and session recordings before committing to a paid plan.

Source
Hotjar: What integrations does Hotjar support?

Hotjar integrates with Google Analytics, Google Tag Manager, Slack, HubSpot, Jira, Linear, Microsoft Teams, Zapier, and hundreds of other tools through its API and partner integrations.

Source
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