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Software · head to head

HappyFox vs Freshservice

HappyFox logo

HappyFox

Software

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite
Freshservice logo

Freshservice

Software

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: HappyFox the Basic plan caps agents at 5, with unlimited agents only above it; Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • They diverge on capability: HappyFox covers Ticketing, Freshservice covers Incident management.

Where they differ

Only the attributes on which HappyFox and Freshservice actually diverge.

Attributes where HappyFox and Freshservice differ
AttributeHappyFoxFreshservice
Starting price$29/month$19/month
Founded20122010

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HappyFox

  • Ticketing
  • SLA management
  • Self-service portal
  • Salesforce
  • Jira
  • Zapier

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • AWS
  • Azure
  • G Suite
  • HIPAA

Both cover

  • Knowledge base
  • Automation
  • Reporting
  • Slack
  • Microsoft Teams
  • SOC2
  • GDPR
  • ISO27001
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

HappyFox

  • Help desk ticketing across email, chat and phonenot Freshservice
  • Managing internal and customer support requests in one queuenot Freshservice

Freshservice

  • IT service management and internal help desk ticketingnot HappyFox
  • Asset management and change control for IT teamsnot HappyFox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Pricing, plan by plan

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Which should you pick?

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want sla management.
HappyFox review

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Questions people ask

Is HappyFox or Freshservice better?
Neither clearly leads. HappyFox starts at $29/month and Freshservice at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HappyFox or Freshservice?
HappyFox starts at $29/month and Freshservice at $19/month.
Does HappyFox or Freshservice run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is HappyFox best used for?
HappyFox is most often used for help desk ticketing across email, chat and phone, managing internal and customer support requests in one queue. Of those, help desk ticketing across email, chat and phone and managing internal and customer support requests in one queue are not what Freshservice is typically brought in for.
What can HappyFox do that Freshservice cannot?
HappyFox covers Ticketing, SLA management, Self-service portal, Salesforce. Freshservice covers Incident management, Asset management, Change management, AWS. Both handle Knowledge base, Automation, Reporting, Slack.
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Related pages

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