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Live Chat & Chatbots · head to head

Conversica vs Amazon Lex

Conversica logo

Conversica

Live Chat & Chatbots

AI-powered conversational platform for sales and customer service

From
On request
Rated
-
Full reviewWebsite
Amazon Lex logo

Amazon Lex

Live Chat & Chatbots

AWS conversational AI service

From
$0.00075/per text request
Rated
-
Full reviewWebsite

The short version

  • They diverge on capability: Conversica covers Conversational AI, Amazon Lex covers Speech recognition.

Where they differ

Only the attributes on which Conversica and Amazon Lex actually diverge.

Attributes where Conversica and Amazon Lex differ
AttributeConversicaAmazon Lex
Starting priceOn request$0.00075/per text request
Pricing modelsubscriptionusage-based
PlatformsWeb, Email, SMS, Messaging appsWeb, AWS Cloud
Founded20092006

Identical on both: free tier (No), user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Conversica

  • Conversational AI
  • Lead nurturing
  • Customer engagement
  • Intent analysis
  • Salesforce
  • HubSpot
  • Microsoft Dynamics
  • Zapier

Only in Amazon Lex

  • Speech recognition
  • Natural language understanding
  • Voice and text
  • Lambda integration
  • AWS services
  • Lambda
  • DynamoDB
  • SNS

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Conversica

  • Customer engagementnot Amazon Lex
  • Lead generationnot Amazon Lex
  • Customer supportnot Amazon Lex
  • Sales automationnot Amazon Lex

Amazon Lex

  • Building conversational chatbots leveraging Alexa deep learning enginenot Conversica
  • Voice and text-based NLU applications requiring automatic speech recognitionnot Conversica
  • Custom conversational interfaces integrated into existing applicationsnot Conversica

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Conversica

Nothing recorded yet. See the Conversica review.

Amazon Lex

  • Pay-as-you-go model with no standard free tier, only AWS free credits for new customers (6 months, $200 limit)
  • Speech requests cost $0.004 each, text requests $0.00075 each, training costs $0.50 per minute
  • Variable costs can accumulate quickly for high-volume applications

Pricing, plan by plan

Conversica

On request
  • Starter$200/month
    • AI conversations
    • Lead nurturing
  • Professional$500/month
    • Advanced automation
    • Custom flows
  • Enterprise$undefined/month
    • Full customization
    • Dedicated support

Amazon Lex

$0.00075/per text request

No published plan breakdown. See the Amazon Lex review.

Which should you pick?

Choose Conversica if

  • You need conversational ai.
  • You work on Web, Email, SMS, Messaging apps.
  • You also want lead nurturing.
Conversica review

Choose Amazon Lex if

  • You need speech recognition.
  • You work on Web, AWS Cloud.
  • You also want natural language understanding.
Amazon Lex review

Questions people ask

Is Conversica or Amazon Lex better?
Neither clearly leads. Conversica starts at On request and Amazon Lex at $0.00075/per text request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Conversica or Amazon Lex?
Conversica starts at On request and Amazon Lex at $0.00075/per text request.
Does Conversica or Amazon Lex run on more platforms?
Conversica runs on Web, Email, SMS, Messaging apps. Amazon Lex runs on Web, AWS Cloud.
What is Conversica best used for?
Conversica is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Amazon Lex is typically brought in for.
What can Conversica do that Amazon Lex cannot?
Conversica covers Conversational AI, Lead nurturing, Customer engagement, Intent analysis. Amazon Lex covers Speech recognition, Natural language understanding, Voice and text, Lambda integration. Both handle Web support.
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Related pages

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