Softwr

Food & Restaurant · head to head

BentoBox vs Upserve

B

BentoBox

Food & Restaurant

Restaurant websites and marketing platform

From
$99/month
Rated
-
Full reviewWebsite
Upserve logo

Upserve

Food & Restaurant

Restaurant management platform with insights

From
$59/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: BentoBox bentoBox is now Clover, and its own site states that BentoBox products and services are only available to Clover POS customers; Upserve offline terminals can only store credit card payment data for 48 hours before requiring internet connection
  • They diverge on capability: BentoBox covers Website builder, Upserve covers Cloud POS.

Where they differ

Only the attributes on which BentoBox and Upserve actually diverge.

Attributes where BentoBox and Upserve differ
AttributeBentoBoxUpserve
Starting price$99/month$59/month
Pricing modelsubscriptionUnknown
PlatformsWebWeb, iPad, Android, Custom POS terminals

Identical on both: free tier (No), user rating (Not yet rated), category (Food & Restaurant), founded (2013).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in BentoBox

  • Website builder
  • Online ordering
  • Email marketing
  • Gift cards
  • Catering
  • Event management
  • OpenTable
  • Resy

Only in Upserve

  • Cloud POS
  • Guest insights
  • Menu intelligence
  • Server performance
  • Reputation management
  • Inventory tracking
  • QuickBooks
  • Xero

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

BentoBox

  • Restaurant websites with integrated online orderingnot Upserve
  • Gift cards, events and catering enquiries from a restaurant's own sitenot Upserve
  • Marketing and customer data capture for restaurants on Clover POSnot Upserve

Upserve

  • Point of Salenot BentoBox
  • Order Managementnot BentoBox
  • Inventory Controlnot BentoBox
  • Staff Schedulingnot BentoBox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

BentoBox

  • BentoBox is now Clover, and its own site states that BentoBox products and services are only available to Clover POS customers
  • The pricing page publishes no plan price, setup fee, online ordering commission or contract length
  • Existing customers wanting to add services are directed to a customer success manager or an email address rather than a self serve price

Upserve

  • Offline terminals can only store credit card payment data for 48 hours before requiring internet connection
  • Customers cannot add tips when the system operates in offline mode
  • $400 monthly penalty for using alternative payment processors instead of Lightspeed
  • No global ability to change menu items across all locations at once, requiring per-location updates
  • Mandatory 2.6% + $0.10 per transaction payment processing fee with Lightspeed

Pricing, plan by plan

BentoBox

$99/month
  • Starter$99/month
    • Website
    • Basic features
  • Essential$199/month
    • Online ordering
    • Marketing
  • Pro$399/month
    • Full features
    • Catering

Upserve

$59/month
  • Core$59/month
    • Cloud-based point of sale
    • Basic reporting
    • Guest insights
  • Pro$199/month
    • All Core features
    • Inventory management
    • Online ordering

Which should you pick?

Choose BentoBox if

  • You need website builder.
  • You also want online ordering.
BentoBox review

Choose Upserve if

  • You need cloud pos.
  • You work on Web, iPad, Android, Custom POS terminals.
  • You also want guest insights.
Upserve review

Questions people ask

Is BentoBox or Upserve better?
Neither clearly leads. BentoBox starts at $99/month and Upserve at $59/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, BentoBox or Upserve?
BentoBox starts at $99/month and Upserve at $59/month.
Does BentoBox or Upserve run on more platforms?
BentoBox runs on Web. Upserve runs on Web, iPad, Android, Custom POS terminals.
What is BentoBox best used for?
BentoBox is most often used for restaurant websites with integrated online ordering, gift cards, events and catering enquiries from a restaurant's own site, marketing and customer data capture for restaurants on clover pos. Of those, restaurant websites with integrated online ordering and gift cards, events and catering enquiries from a restaurant's own site are not what Upserve is typically brought in for.
What can BentoBox do that Upserve cannot?
BentoBox covers Website builder, Online ordering, Email marketing, Gift cards. Upserve covers Cloud POS, Guest insights, Menu intelligence, Server performance. Both handle Web support.

Answered from the vendors’ own pages

Upserve: Does Upserve support offline mode?

Yes. Upserve is a hybrid cloud-based system where reporting data is stored in the cloud but offline mode allows the software to store important data locally on your device in case the internet goes down, allowing transactions to continue.

Source
Upserve: What is Upserve's pricing structure?

Upserve offers three plans: Core at $59/month, Pro at $199/month with advanced features like inventory management and loyalty programs, and Pro+ with custom pricing for enterprise customers. Hardware is sold separately.

Source
Upserve: Does Upserve offer a free trial?

Yes, Upserve offers a 14-day free trial for new users to test the platform before committing to a paid plan.

Source
Upserve: What delivery platforms does Upserve integrate with?

Upserve integrates with DoorDash, Uber Eats, and Grubhub through partner middleware services like Chowly and Deliverect, which provide real-time menu syncing and order management.

Source
Upserve: What are the payment processing requirements?

Upserve requires using Lightspeed payment processing at 2.6% + $0.10 per transaction. Using alternative payment processors incurs a $400 monthly fee, making Lightspeed the mandatory choice for most restaurants.

Source
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