Softwr

Telecommunications · head to head

Vonage vs Five9

Vonage logo

Vonage

Telecommunications

Communications API platform for messaging and voice

From
On request
Rated
-
Full reviewWebsite
Five9 logo

Five9

Telecommunications

Intelligent cloud contact center

From
$149/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Vonage mMS pricing not published publicly, requires sales team quote; Five9 a 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • They diverge on capability: Vonage covers SMS messaging, Five9 covers Intelligent routing.

Where they differ

Only the attributes on which Vonage and Five9 actually diverge.

Attributes where Vonage and Five9 differ
AttributeVonageFive9
Starting priceOn request$149/month
Pricing modelusage-basedsubscription
PlatformsAPIWeb, Desktop
Founded20022001

Identical on both: free tier (No), user rating (Not yet rated), category (Telecommunications).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Vonage

  • SMS messaging
  • Voice API
  • Video API
  • Number management
  • Slack
  • AWS
  • Azure
  • Mobile support

Only in Five9

  • Intelligent routing
  • IVR
  • ACD
  • Dialer
  • WFM
  • Quality management
  • Analytics
  • ServiceNow

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Vonage

  • Customer engagementnot Five9
  • Lead generationnot Five9
  • Customer supportnot Five9
  • Sales automationnot Five9

Five9

  • Cloud contact centre across voice, chat, email and social messagingnot Vonage
  • Routing and managing high volume customer interactionsnot Vonage

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Vonage

  • MMS pricing not published publicly, requires sales team quote
  • International SMS rates can exceed $1.00 per message in some markets
  • Smaller developer ecosystem compared to Twilio

Five9

  • A 50 seat minimum applies to the published rates, so the entry cost on the $119 Digital plan is $5,950 a month
  • Prices are per concurrent user rather than per named agent, which changes what a seat means when shifts overlap
  • Voice is excluded from the Digital plan and requires a quote
  • Usage based charges apply on top of the per seat rate
  • Three of the five tiers publish no price at all

Pricing, plan by plan

Vonage

On request
  • Pay-as-you-go$0.05/month
    • SMS and voice
    • No monthly commitment
  • Starter$100/month
    • Volume discounts
    • Premium support
  • Enterprise$undefined/month
    • Custom pricing
    • Dedicated team

Five9

$149/month
  • Core$149/month
    • Inbound/outbound
    • IVR
    • Basic CTI
  • Premium$169/month
    • Core + Chat/email
    • Quality management
  • Optimum$199/month
    • Premium + WFM
    • Proactive chat
  • Ultimate$229/month
    • Full suite
    • Advanced analytics

Which should you pick?

Choose Vonage if

  • You need sms messaging.
  • You work on API.
  • You also want voice api.
Vonage review

Choose Five9 if

  • You need intelligent routing.
  • You work on Web, Desktop.
  • You also want ivr.
Five9 review

Questions people ask

Is Vonage or Five9 better?
Neither clearly leads. Vonage starts at On request and Five9 at $149/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Vonage or Five9?
Vonage starts at On request and Five9 at $149/month.
Does Vonage or Five9 run on more platforms?
Vonage runs on API. Five9 runs on Web, Desktop.
What is Vonage best used for?
Vonage is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Five9 is typically brought in for.
What can Vonage do that Five9 cannot?
Vonage covers SMS messaging, Voice API, Video API, Number management. Five9 covers Intelligent routing, IVR, ACD, Dialer. Both handle Salesforce, Web support.

Answered from the vendors’ own pages

Vonage: How much does Vonage SMS cost?

Vonage SMS API costs $0.00809 per outbound message and $0.00649 per inbound message in the US. There is no monthly minimum. Virtual phone numbers cost around $4.18 per month.

Source
Vonage: What is Vonage Voice API pricing?

Voice API charges $0.00798/minute for US domestic calls. You pay per minute for calls made and received via the API.

Source
Vonage: How does Vonage compare to Twilio for SMS?

Vonage charges $0.00809 per SMS versus Twilio at $0.0083. Vonage is marginally cheaper for SMS-heavy workloads, while Twilio offers better developer experience and broader channel support.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Vonage

More on Five9

Keep looking

Other head to heads