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Software · head to head

Grubhub vs DoorDash

G

Grubhub

Software

Restaurant food delivery marketplace

From
$15/order
Rated
-
Full reviewWebsite
DoorDash logo

DoorDash

Software

Food delivery marketplace for restaurants

From
$15/order
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Grubhub commission fees of 15-30% significantly reduce restaurant profit margins; DoorDash commission rates reach 30% on Premier plan, limiting restaurant profitability
  • They diverge on capability: Grubhub covers Delivery network, DoorDash covers Delivery logistics.

Where they differ

Only the attributes on which Grubhub and DoorDash actually diverge.

Attributes where Grubhub and DoorDash differ
AttributeGrubhubDoorDash
Founded20042013

Identical on both: starting price ($15/order), pricing model (transaction), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Grubhub

  • Delivery network
  • Loyalty programs
  • Omnivore

Only in DoorDash

  • Delivery logistics
  • Menu management
  • Clover

Both cover

  • Order management
  • Customer reach
  • Marketing tools
  • Analytics
  • Toast
  • Square
  • Olo
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Grubhub

  • Point of Sale
  • Order Management
  • Inventory Control
  • Staff Scheduling

DoorDash

  • Point of Sale
  • Order Management
  • Inventory Control
  • Staff Scheduling

Both are used for point of sale, order management, inventory control, staff scheduling, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Grubhub

  • Commission fees of 15-30% significantly reduce restaurant profit margins
  • Limited geographic coverage compared to competitors like DoorDash
  • Driver availability issues in some areas leading to canceled orders
  • Limited independent restaurant partnerships compared to competitors
  • Average delivery time of 40 minutes is slower than Uber Eats (33 minutes) and DoorDash (38 minutes)

DoorDash

  • Commission rates reach 30% on Premier plan, limiting restaurant profitability
  • Algorithm-driven order routing can disadvantage restaurants without premium plans
  • Limited control over delivery logistics and delivery time estimates

Pricing, plan by plan

Grubhub

$15/order
  • Basic$15/percent
    • Marketplace listing
    • Order management
  • Standard$20/percent
    • Delivery
    • Marketing
  • Premium$25/percent
    • Priority placement
    • Promotions

DoorDash

$15/order
  • Basic$15/percent
    • Delivery
    • Pickup
    • Lower visibility
  • Plus$25/percent
    • DashPass visibility
    • Marketing
  • Premier$30/percent
    • Highest visibility
    • Premium support

Which should you pick?

Choose Grubhub if

  • You need delivery network.
  • You work on Web, Ios, Android.
  • You also want loyalty programs.
Grubhub review

Choose DoorDash if

  • You need delivery logistics.
  • You work on Web, iOS, Android.
  • You also want menu management.
DoorDash review

Questions people ask

Is Grubhub or DoorDash better?
Neither clearly leads. Grubhub starts at $15/order and DoorDash at $15/order, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Grubhub or DoorDash?
Grubhub starts at $15/order and DoorDash at $15/order.
Does Grubhub or DoorDash run on more platforms?
Grubhub runs on Web, Ios, Android. DoorDash runs on Web, iOS, Android.
What is Grubhub best used for?
Grubhub is most often used for point of sale, order management, inventory control, staff scheduling.
What can Grubhub do that DoorDash cannot?
Grubhub covers Delivery network, Loyalty programs, Omnivore. DoorDash covers Delivery logistics, Menu management, Clover. Both handle Order management, Customer reach, Marketing tools, Analytics.

Answered from the vendors’ own pages

Grubhub: How much does Grubhub charge restaurants?

Grubhub charges restaurants a marketing commission of 5%, 15%, or 20% depending on the Marketplace plan, plus a processing fee of $0.30 plus 3.05% per order.

Source
DoorDash: What commission rates does DoorDash charge restaurants?

DoorDash offers three plans with commission rates: Basic at 15%, Plus for DashPass customers, and Premier at 30%. Pickup orders carry 6% commission across all plans.

Source
Grubhub: What does Grubhub cost customers?

Grubhub charges customers a $2.25 order processing fee plus $0.99 for delivery. A subscription offers $6.95 or $19.95/month for unlimited free delivery on eligible orders.

Source
DoorDash: Does DoorDash charge activation fees?

No, DoorDash offers $0 activation fees for all restaurants joining their delivery platform.

Source
Grubhub: Does Grubhub offer promotional tools for restaurants?

Yes, Grubhub offers Sponsored Listings (3-10% premium on commissions) and Boost Programs (10-20% additional cost per order) to increase restaurant visibility.

Source
DoorDash: What is DashPass?

DashPass is DoorDash's customer subscription service that provides discounted delivery fees, reduced service fees, and exclusive deals for subscribers.

Source
Grubhub: Is Grubhub available in all cities?

No, Grubhub delivery service is not available in all cities, and the platform is less convenient in small cities with limited driver availability.

Source
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Related pages

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