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Amazon Connect vs DynamoDB

Amazon Connect logo

Amazon Connect

Software

Cloud contact center from AWS

From
Free
Rated
-
Full reviewWebsite
DynamoDB logo

DynamoDB

Software

Fast, flexible NoSQL database service for any scale

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Amazon Connect has a free tier, so it costs nothing to try first.
  • Each has a real cost: Amazon Connect telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call; DynamoDB noSQL-only; does not support complex relational queries or SQL joins
  • They diverge on capability: Amazon Connect covers Voice, DynamoDB covers Single-digit Millisecond Latency.

Where they differ

Only the attributes on which Amazon Connect and DynamoDB actually diverge.

Attributes where Amazon Connect and DynamoDB differ
AttributeAmazon ConnectDynamoDB
Starting priceFreeOn request
Free tierYesNo
PlatformsWebAWS

Identical on both: pricing model (usage-based), user rating (Not yet rated), category (Unknown), founded (2006).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Connect

  • Voice
  • Chat
  • Tasks
  • ML-powered analytics
  • Contact Lens
  • Outbound campaigns
  • Forecasting
  • Salesforce

Only in DynamoDB

  • Single-digit Millisecond Latency
  • Serverless
  • Auto-scaling
  • Global Tables
  • Point-in-time Recovery
  • Encryption
  • Streams
  • Lambda

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amazon Connect

  • Cloud contact centre with no per-seat licencenot DynamoDB
  • Voice, chat, email and SMS in one queuenot DynamoDB
  • Conversational analytics and agent assistnot DynamoDB
  • Outbound campaigns and automated contactnot DynamoDB
  • Workforce scheduling for contact centre agentsnot DynamoDB

DynamoDB

  • High-scale, variable-workload applicationsnot Amazon Connect
  • Mobile and IoT device backendsnot Amazon Connect
  • Real-time analytics and dashboardsnot Amazon Connect
  • Multi-region, globally distributed applicationsnot Amazon Connect

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Connect

  • Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
  • Rates vary by region and by third-party provider, so a published figure is indicative rather than final
  • Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks

DynamoDB

  • NoSQL-only; does not support complex relational queries or SQL joins
  • Limited query flexibility; requires thinking in terms of keys and indexes rather than ad-hoc queries

Pricing, plan by plan

Amazon Connect

Free
  • Pay-as-you-go$0.018/minute
    • Voice minutes
    • Free tier available
    • No upfront costs

DynamoDB

On request

No published plan breakdown. See the DynamoDB review.

Which should you pick?

Choose Amazon Connect if

  • You need voice.
  • You want to start without paying.
  • You also want chat.
Amazon Connect review

Choose DynamoDB if

  • You need single-digit millisecond latency.
  • You work on AWS.
  • You also want serverless.
DynamoDB review

Questions people ask

Is Amazon Connect or DynamoDB better?
Neither clearly leads. Amazon Connect starts at Free and DynamoDB at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Connect or DynamoDB?
Amazon Connect has a free tier; the other does not. Paid plans start at Free for Amazon Connect and On request for DynamoDB.
Does Amazon Connect or DynamoDB run on more platforms?
Amazon Connect runs on Web. DynamoDB runs on AWS.
Can I use Amazon Connect for free?
Yes. Amazon Connect has a free tier, so you can try it without paying. DynamoDB starts at On request.
What is Amazon Connect best used for?
Amazon Connect is most often used for cloud contact centre with no per-seat licence, voice, chat, email and sms in one queue, conversational analytics and agent assist, outbound campaigns and automated contact. Of those, cloud contact centre with no per-seat licence and voice, chat, email and sms in one queue are not what DynamoDB is typically brought in for.
What can Amazon Connect do that DynamoDB cannot?
Amazon Connect covers Voice, Chat, Tasks, ML-powered analytics. DynamoDB covers Single-digit Millisecond Latency, Serverless, Auto-scaling, Global Tables. Both handle Web support.
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