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Software · head to head

Backendless vs Dixa

Backendless logo

Backendless

Software

Visual app development platform with REST APIs and cloud backend

From
Free
Rated
-
Full reviewWebsite
Dixa logo

Dixa

Software

Customer friendship platform

From
$39/month
Rated
-
Full reviewWebsite

The short version

  • Only Backendless has a free tier, so it costs nothing to try first.
  • Each has a real cost: Backendless free tier limited to 50 API requests per minute and 20 database tables; Dixa entry pricing is 89 EUR per agent per month, which is high against comparable help desks
  • They diverge on capability: Backendless covers REST API, Dixa covers Unified inbox.

Where they differ

Only the attributes on which Backendless and Dixa actually diverge.

Attributes where Backendless and Dixa differ
AttributeBackendlessDixa
Starting priceFree$39/month
Pricing modelUnknownsubscription
Free tierYesNo
PlatformsCloud, Visual builderWeb, Ios, Android
Founded20122015

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Backendless

  • REST API
  • Real-time database
  • Cloud code
  • Custom integrations
  • Webhooks
  • Cloud functions
  • Cloud support
  • Visual builder support

Only in Dixa

  • Unified inbox
  • Smart routing
  • Native phone
  • Live chat
  • Real-time analytics
  • Agent workspace
  • Shopify
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Backendless

  • API Developmentnot Dixa
  • API Gatewaynot Dixa
  • API Testingnot Dixa
  • API Documentationnot Dixa
  • Microservicesnot Dixa

Dixa

  • Omnichannel customer service across phone, email, chat and socialnot Backendless
  • Routing conversations to agents by skill and customer datanot Backendless

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Backendless

  • Free tier limited to 50 API requests per minute and 20 database tables
  • Smaller community and integration ecosystem compared to Firebase or AWS
  • Customization beyond codeless tools requires developer expertise
  • Limited documentation for advanced use cases and edge cases

Dixa

  • Entry pricing is 89 EUR per agent per month, which is high against comparable help desks
  • The AI agent is billed separately at 0.35 EUR per conversation on top of the seat price
  • Skills based routing and advanced automations require the Ultimate plan at 139 EUR per agent
  • SSO, custom user roles and auto redaction are Prime only at 179 EUR per agent
  • There is no self serve trial, and the vendor states every rollout is guided
  • Quality assurance and the AI co pilot are paid add ons on every tier

Pricing, plan by plan

Backendless

Free
  • FreeFree
    • 50 API requests/minute
    • 20 database tables
    • 1 GB file storage
  • Scale Variable$15/month
    • Unlimited API requests/month
    • 100 database tables
    • 10 GB file storage
  • Scale Fixed$15/month
    • Same as Scale Variable
    • Fixed monthly pricing

Dixa

$39/month
  • Essential$39/month
    • 3 channels
    • Basic routing
    • Agent workspace
  • Growth$89/month
    • All channels
    • Advanced routing
    • IVR
  • Ultimate$139/month
    • Everything in Growth
    • Workforce management
    • Quality assurance

Which should you pick?

Choose Backendless if

  • You need rest api.
  • You want to start without paying.
  • You work on Cloud, Visual builder.
  • You also want real-time database.
Backendless review

Choose Dixa if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want smart routing.
Dixa review

Questions people ask

Is Backendless or Dixa better?
Neither clearly leads. Backendless starts at Free and Dixa at $39/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Backendless or Dixa?
Backendless has a free tier; the other does not. Paid plans start at Free for Backendless and $39/month for Dixa.
Does Backendless or Dixa run on more platforms?
Backendless runs on Cloud, Visual builder. Dixa runs on Web, Ios, Android.
Can I use Backendless for free?
Yes. Backendless has a free tier, so you can try it without paying. Dixa starts at $39/month.
What is Backendless best used for?
Backendless is most often used for api development, api gateway, api testing, api documentation. Of those, api development and api gateway are not what Dixa is typically brought in for.
What can Backendless do that Dixa cannot?
Backendless covers REST API, Real-time database, Cloud code, Custom integrations. Dixa covers Unified inbox, Smart routing, Native phone, Live chat.

Answered from the vendors’ own pages

Backendless: Does Backendless have a free tier?

Backendless Free plan ($0/month) includes 50 API requests per minute, 20 database tables, 1 GB file storage, 1 visualization, 2 security roles, and basic cloud code capabilities.

Source
Backendless: What features does the Scale plan include?

Scale plan ($15+/month) provides unlimited API requests per month, 100 database tables, 10 GB file storage, 5 visualizations, 10 custom API keys, daily backups, free SSL certificates, and 1,000 real-time connections.

Source
Backendless: Can I add more storage or increase API limits?

Yes, Backendless offers Function Packs ranging from $5-$399/month to increase specific limits such as storage, API requests, or security features.

Source
Backendless: Does Backendless support offline functionality?

Backendless supports real-time sync and offline capabilities for mobile apps, allowing data to sync when connectivity is restored.

Source
Backendless: Is Backendless Pro available for self-hosting?

Yes, Backendless Pro Community Edition is available under free licensing for core functionality. Managed Backendless is a paid option for self-hosted deployments with request-based pricing.

Source
Backendless: What are Backendless's integration limitations?

While Backendless supports many integrations, it has a smaller integration library compared to competitors. Finding solutions to edge cases or complex setups may require more development effort.

Source
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Related pages

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