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Uber Eats vs ChowNow

Uber Eats logo

Uber Eats

Software

Global food delivery marketplace

From
$15/order
Rated
-
Full reviewWebsite
ChowNow logo

ChowNow

Software

Commission-free online ordering

From
$249/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Uber Eats high commission rates ranging from 15% to 30% per delivery eat into restaurant profit margins; ChowNow limited website customization with only pre-built Squarespace templates available
  • They diverge on capability: Uber Eats covers Global reach, ChowNow covers Branded ordering.

Where they differ

Only the attributes on which Uber Eats and ChowNow actually diverge.

Attributes where Uber Eats and ChowNow differ
AttributeUber EatsChowNow
Starting price$15/order$249/month
Pricing modeltransactionUnknown
Founded20142010

Identical on both: free tier (No), platforms (Web, iOS, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Uber Eats

  • Global reach
  • Delivery network
  • Order management
  • Promotional tools
  • Analytics
  • Customer reviews
  • Toast
  • Square

Only in ChowNow

  • Branded ordering
  • Website integration
  • Mobile app
  • Customer database
  • Marketing tools
  • Delivery integration
  • DoorDash Drive
  • Google

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Uber Eats

  • Point of Sale
  • Order Management
  • Inventory Control
  • Staff Scheduling

ChowNow

  • Point of Sale
  • Order Management
  • Inventory Control
  • Staff Scheduling

Both are used for point of sale, order management, inventory control, staff scheduling, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Uber Eats

  • High commission rates ranging from 15% to 30% per delivery eat into restaurant profit margins
  • Restaurants have limited control over customer data and cannot build direct relationships
  • Service unavailable in many rural and remote areas
  • Restaurant commissions are non-negotiable within tier structure

ChowNow

  • Limited website customization with only pre-built Squarespace templates available
  • No multi-language support, limiting service to non-English speaking customer bases
  • Multi-location management requires separate dashboard for each location
  • Delivery reliability issues with reported order delays and non-arrivals
  • Limited customer support responsiveness with long phone wait times

Pricing, plan by plan

Uber Eats

$15/order
  • Lite$15/percent
    • Self-delivery
    • Pickup
  • Plus$25/percent
    • Uber delivery
    • Marketing
  • Premium$30/percent
    • Priority placement
    • Premium support

ChowNow

$249/month
  • Launch$249/month
    • Commission-free ordering
    • Website and mobile app
    • Basic POS integrations
  • Grow$349/month
    • All Launch features
    • Advanced marketing tools
    • Email and SMS campaigns
  • Elevate$449/month
    • All Grow features
    • Advanced reporting
    • Priority support

Which should you pick?

Choose Uber Eats if

  • You need global reach.
  • You work on Web, iOS, Android.
  • You also want delivery network.
Uber Eats review

Choose ChowNow if

  • You need branded ordering.
  • You work on Web, iOS, Android.
  • You also want website integration.
ChowNow review

Questions people ask

Is Uber Eats or ChowNow better?
Neither clearly leads. Uber Eats starts at $15/order and ChowNow at $249/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Uber Eats or ChowNow?
Uber Eats starts at $15/order and ChowNow at $249/month.
Does Uber Eats or ChowNow run on more platforms?
Both run on Web, iOS, Android, so platform support will not decide this one for you.
What is Uber Eats best used for?
Uber Eats is most often used for point of sale, order management, inventory control, staff scheduling.
What can Uber Eats do that ChowNow cannot?
Uber Eats covers Global reach, Delivery network, Order management, Promotional tools. ChowNow covers Branded ordering, Website integration, Mobile app, Customer database. Both handle Web support, Ios support, Android support.

Answered from the vendors’ own pages

Uber Eats: How does Uber Eats pricing work for restaurants?

Uber Eats uses tiered pricing: Lite tier at 15% per delivery with limited marketing; Plus tier at 25% per delivery with home screen visibility and Uber Pass inclusion; Premium tier at 30% per delivery.

Source
ChowNow: Is ChowNow truly commission-free?

Yes, ChowNow charges no commission on orders placed through your website, app, or marketplace channels. However, you pay a monthly subscription ($249-$449), payment processing fees (2.95% plus $0.29 per transaction), and optional delivery fees ($7.98 per order with Flex Delivery).

Source
Uber Eats: What fees do customers pay on Uber Eats?

Customers pay a Delivery Fee, Service Fee, taxes, and other locally applicable charges at checkout. Many restaurants set their own delivery minimums. Some restaurants charge Uber Eats-specific fees.

Source
ChowNow: Does ChowNow integrate with my POS system?

Yes. ChowNow integrates with over 45 POS systems including Toast, Square, Clover, and Revel. Orders are automatically synced to your POS and kitchen printers without manual entry.

Source
Uber Eats: How does Uber Eats help restaurants increase sales?

Uber Eats provides visibility to its customer base, can drive additional order volume during slower hours, reaches new neighborhoods and customers who prefer delivery, and provides business insights through performance analytics.

Source
ChowNow: Can I use ChowNow with delivery platforms like DoorDash and Uber Eats?

ChowNow handles direct orders but also supports order aggregation from third-party delivery platforms including DoorDash, UberEats, and Grubhub through integrations.

Source
ChowNow: How much does ChowNow cost?

ChowNow plans start at $249/month (Launch), $349/month (Grow), and $449/month (Elevate) when billed monthly. Annual billing saves 8-9%. Additional fees include payment processing (2.95% plus $0.29 per transaction), setup fees ($119-$499), and optional delivery charges.

Source
ChowNow: What platforms are supported by ChowNow?

ChowNow is available on web, iOS, and Android. Restaurants get a website ordering interface and can offer a branded mobile app. Customers discover restaurants through Google Maps, Apple Maps, Yelp, and the ChowNow Marketplace.

Source
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