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Software · head to head

Kustomer vs DelightChat

Kustomer logo

Kustomer

Software

The future of customer service

From
On request
Rated
-
Full reviewWebsite
DelightChat logo

DelightChat

Software

Omnichannel customer support for D2C brands

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Kustomer pricing not published; requires customised sales assessment and quote for exact costs; DelightChat startup plan at $29/month has limited features compared to competitors
  • They diverge on capability: Kustomer covers Unified customer view, DelightChat covers Unified inbox.

Where they differ

Only the attributes on which Kustomer and DelightChat actually diverge.

Attributes where Kustomer and DelightChat differ
AttributeKustomerDelightChat
Starting priceOn request$29/month
Pricing modelquoteUnknown
PlatformsWeb, CloudWeb, Ios, Android
Founded20152020

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Kustomer

  • Unified customer view
  • AI automation
  • Omnichannel
  • Workflow automation
  • Knowledge base
  • Analytics
  • Facebook
  • Instagram

Only in DelightChat

  • Unified inbox
  • WhatsApp integration
  • Instagram DM
  • Facebook Messenger
  • Email
  • Order management
  • WooCommerce
  • WhatsApp Business API

Both cover

  • Shopify
  • Magento
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Kustomer

  • Large B2C and B2B organisations managing 600+ customer support interactions across omnichannel platformsnot DelightChat
  • Retail, financial services, travel and hospitality sectors requiring integrated AI-powered supportnot DelightChat
  • Enterprises seeking customer 360 views and advanced workflow automationnot DelightChat

DelightChat

  • E-commerce supportnot Kustomer
  • WhatsApp marketingnot Kustomer
  • Order inquiriesnot Kustomer
  • Social commercenot Kustomer

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Kustomer

  • Pricing not published; requires customised sales assessment and quote for exact costs
  • Voice (call), SMS, and WhatsApp support operate on separate pay-as-you-go pricing models
  • Customisation-based pricing structure means no transparent cost comparison with competitors

DelightChat

  • Startup plan at $29/month has limited features compared to competitors
  • WhatsApp integration requires the official WhatsApp Business API approval process
  • Limited customization options for workflow automation compared to enterprise alternatives

Pricing, plan by plan

Kustomer

On request

No published plan breakdown. See the Kustomer review.

DelightChat

$29/month
  • Startup$29/month
  • Scale$99/month
  • Growth$299/month

Which should you pick?

Choose Kustomer if

  • You need unified customer view.
  • You work on Web, Cloud.
  • You also want ai automation.
Kustomer review

Choose DelightChat if

  • You need unified inbox.
  • You work on Web, Ios, Android.
  • You also want whatsapp integration.
DelightChat review

Questions people ask

Is Kustomer or DelightChat better?
Neither clearly leads. Kustomer starts at On request and DelightChat at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Kustomer or DelightChat?
Kustomer starts at On request and DelightChat at $29/month.
Does Kustomer or DelightChat run on more platforms?
Kustomer runs on Web, Cloud. DelightChat runs on Web, Ios, Android.
What is Kustomer best used for?
Kustomer is most often used for large b2c and b2b organisations managing 600+ customer support interactions across omnichannel platforms, retail, financial services, travel and hospitality sectors requiring integrated ai-powered support, enterprises seeking customer 360 views and advanced workflow automation. Of those, large b2c and b2b organisations managing 600+ customer support interactions across omnichannel platforms and retail, financial services, travel and hospitality sectors requiring integrated ai-powered support are not what DelightChat is typically brought in for.
What can Kustomer do that DelightChat cannot?
Kustomer covers Unified customer view, AI automation, Omnichannel, Workflow automation. DelightChat covers Unified inbox, WhatsApp integration, Instagram DM, Facebook Messenger. Both handle Shopify, Magento, GDPR, Web support.

Answered from the vendors’ own pages

DelightChat: What channels does DelightChat support for customer communication?

DelightChat unifies WhatsApp, Instagram DMs, Facebook Messenger, email, and live website chat into a single inbox for managing customer conversations.

Source
DelightChat: Does DelightChat work with Shopify?

Yes, DelightChat has deep Shopify integration allowing you to view and modify order data while responding to customers, with automatic contact creation for new orders.

Source
DelightChat: Does DelightChat include WhatsApp marketing beyond support?

Yes, DelightChat includes a WhatsApp Marketing suite for sending broadcasts, automating abandoned cart recovery, and sending order tracking notifications.

Source
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Related pages

More on Kustomer

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