Softwr

Customer Support · head to head

Help Scout vs HappyFox

Help Scout logo

Help Scout

Customer Support

Customer service software that people love

From
Free
Rated
-
Full reviewWebsite
HappyFox logo

HappyFox

Customer Support

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Only Help Scout has a free tier, so it costs nothing to try first.
  • Each has a real cost: Help Scout the free plan caps contacts at 100 a month, so it is a volume trial rather than a standing free tier; HappyFox the Basic plan caps agents at 5, with unlimited agents only above it
  • They diverge on capability: Help Scout covers Shared inbox, HappyFox covers Ticketing.

Where they differ

Only the attributes on which Help Scout and HappyFox actually diverge.

Attributes where Help Scout and HappyFox differ
AttributeHelp ScoutHappyFox
Starting priceFree$29/month
Free tierYesNo
Founded20112012

Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), category (Customer Support).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Help Scout

  • Shared inbox
  • Live chat
  • Customer profiles
  • Workflows
  • HubSpot
  • Shopify
  • HIPAA

Only in HappyFox

  • Ticketing
  • Automation
  • SLA management
  • Self-service portal
  • Microsoft Teams
  • Zapier
  • ISO27001

Both cover

  • Knowledge base
  • Reporting
  • Slack
  • Salesforce
  • Jira
  • SOC2
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Help Scout

  • Shared inbox and help desk for customer support teamsnot HappyFox
  • Publishing a knowledge base alongside email and chat supportnot HappyFox

HappyFox

  • Help desk ticketing across email, chat and phonenot Help Scout
  • Managing internal and customer support requests in one queuenot Help Scout

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Help Scout

  • The free plan caps contacts at 100 a month, so it is a volume trial rather than a standing free tier
  • Inboxes are rationed by plan, at 1 on free, 5 on Plus and 10 on Pro
  • Each plan also caps users, at 25 on Standard and 50 on Plus
  • The Pro plan at $75 per user per month carries a 10 user minimum, so the entry cost is $750 a month
  • SSO, SAML and HIPAA compliance are Pro only
  • AI Answers is billed separately at $0.75 per resolution on top of the seat price

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

Pricing, plan by plan

Help Scout

Free
  • Standard$20/month
    • 2 mailboxes
    • 1 Docs site
    • Email & live chat
  • Plus$40/month
    • 5 mailboxes
    • Custom fields
    • Advanced permissions
  • Pro$65/month
    • 25 mailboxes
    • Enterprise security
    • HIPAA compliance

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

Which should you pick?

Choose Help Scout if

  • You need shared inbox.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want live chat.
Help Scout review

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want automation.
HappyFox review

Questions people ask

Is Help Scout or HappyFox better?
Neither clearly leads. Help Scout starts at Free and HappyFox at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Help Scout or HappyFox?
Help Scout has a free tier; the other does not. Paid plans start at Free for Help Scout and $29/month for HappyFox.
Does Help Scout or HappyFox run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
Can I use Help Scout for free?
Yes. Help Scout has a free tier, so you can try it without paying. HappyFox starts at $29/month.
What is Help Scout best used for?
Help Scout is most often used for shared inbox and help desk for customer support teams, publishing a knowledge base alongside email and chat support. Of those, shared inbox and help desk for customer support teams and publishing a knowledge base alongside email and chat support are not what HappyFox is typically brought in for.
What can Help Scout do that HappyFox cannot?
Help Scout covers Shared inbox, Live chat, Customer profiles, Workflows. HappyFox covers Ticketing, Automation, SLA management, Self-service portal. Both handle Knowledge base, Reporting, Slack, Salesforce.
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