Softwr

Software · head to head

Groove vs Intercom

Groove logo

Groove

Software

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite
Intercom logo

Intercom

Software

The only AI customer service solution you need

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Intercom has a free tier, so it costs nothing to try first.
  • Each has a real cost: Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch; Intercom pricing is high and unpredictable with confusing per-seat, per-feature, and usage-based structure that makes cost estimation difficult
  • They diverge on capability: Groove covers Shared inbox, Intercom covers AI-powered inbox.

Where they differ

Only the attributes on which Groove and Intercom actually diverge.

Attributes where Groove and Intercom differ
AttributeGrooveIntercom
Starting price$12/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes

Identical on both: platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown), founded (2011).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Groove

  • Shared inbox
  • Knowledge base
  • Automation rules
  • Reporting
  • Collision detection
  • Zapier
  • Trello
  • SSL

Only in Intercom

  • AI-powered inbox
  • Chatbots
  • Help center
  • Product tours
  • Customer data platform
  • Automation
  • Mobile SDKs
  • HubSpot

Both cover

  • Live chat
  • Slack
  • Salesforce
  • Jira
  • GDPR
  • 2FA

What people use each for

The jobs each tool is most often brought in to do.

Groove

  • Shared inbox and help desk ticketing for small support teamsnot Intercom
  • Handling email, chat and messaging support in one queuenot Intercom

Intercom

  • Customer supportnot Groove
  • Lead generationnot Groove
  • User onboardingnot Groove
  • Product adoptionnot Groove
  • Customer engagementnot Groove

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Intercom

  • Pricing is high and unpredictable with confusing per-seat, per-feature, and usage-based structure that makes cost estimation difficult
  • API rate limited to 1,000 calls per minute, which may constrain integrations for high-volume data users
  • Does not support multiple language versions of knowledge base articles, requiring creation of duplicate articles for each language

Pricing, plan by plan

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Intercom

Free
  • Essential$29/month
    • Fin AI Agent
    • Messenger
    • Shared inbox
  • Advanced$85/month
    • Multiple team inboxes
    • Workflow automation
    • Round robin assignment
  • Expert$132/month
    • SSO
    • HIPAA support
    • SLAs

Which should you pick?

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Choose Intercom if

  • You need ai-powered inbox.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want chatbots.
Intercom review

Questions people ask

Is Groove or Intercom better?
Neither clearly leads. Groove starts at $12/month and Intercom at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Groove or Intercom?
Intercom has a free tier; the other does not. Paid plans start at $12/month for Groove and Free for Intercom.
Does Groove or Intercom run on more platforms?
Groove runs on Web, Ios, Android. Intercom runs on Web, iOS, Android.
Can I use Intercom for free?
Yes. Intercom has a free tier, so you can try it without paying. Groove starts at $12/month.
What is Groove best used for?
Groove is most often used for shared inbox and help desk ticketing for small support teams, handling email, chat and messaging support in one queue. Of those, shared inbox and help desk ticketing for small support teams and handling email, chat and messaging support in one queue are not what Intercom is typically brought in for.
What can Groove do that Intercom cannot?
Groove covers Shared inbox, Knowledge base, Automation rules, Reporting. Intercom covers AI-powered inbox, Chatbots, Help center, Product tours. Both handle Live chat, Slack, Salesforce, Jira.

Answered from the vendors’ own pages

Intercom: Is there a free tier and what are the limitations?

Intercom offers a 14-day free trial with no credit card required and access to all features and add-ons. After trial, Essential plan starts at $29/seat/month. Free Lite seats are available on paid plans: 20 with Advanced, 50 with Expert.

Source
Intercom: Does Intercom support single sign-on (SSO)?

Yes, Intercom supports SAML SSO with identity provider integration, but it is only available on the Expert plan ($132+/seat/month). SSO also works with Intercom's mobile apps on iOS and Android.

Source
Intercom: Can I export my data from Intercom?

Yes. You can export conversations in CSV format via the Data Export feature in Reports, apply filters to refine exports, and use the REST API to programmatically access conversation and customer data.

Source
Intercom: What would a team of 10 cost on Intercom?

Minimum cost would be $290/month for 10 Essential seats at $29/seat/month. Advanced plan costs $850/month for 10 seats. Prices increase with additional add-ons like Fin AI ($0.99 per resolution), SMS, WhatsApp, or email campaigns.

Source
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Related pages

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