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Software · head to head

Genbook vs Pike13

Genbook logo

Genbook

Software

Online booking and business growth for salons

From
$29/month
Rated
-
Full reviewWebsite
Pike13 logo

Pike13

Software

Client management for service businesses

From
$129/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Genbook limited documentation and onboarding tutorials for new users; Pike13 the entry Essential plan is $159 per month billed monthly, or $139 with annual prepayment
  • They diverge on capability: Genbook covers Online booking, Pike13 covers Online scheduling.

Where they differ

Only the attributes on which Genbook and Pike13 actually diverge.

Attributes where Genbook and Pike13 differ
AttributeGenbookPike13
Starting price$29/month$129/month
Pricing modelUnknownsubscription
PlatformsWeb, MobileIos, Android, Web
Founded20062011

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Genbook

  • Online booking
  • Review collection
  • Client management
  • Payment processing
  • Marketing campaigns
  • Reputation management
  • Calendar sync
  • Mobile apps

Only in Pike13

  • Online scheduling
  • Automated billing
  • Client portal
  • Staff management
  • Reporting dashboard
  • Mailchimp
  • Zapier

Both cover

  • Stripe
  • QuickBooks
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Genbook

  • Getting more clientsnot Pike13
  • Managing reviewsnot Pike13
  • Online bookingnot Pike13
  • Building reputationnot Pike13

Pike13

  • Class, course and appointment scheduling for fitness studiosnot Genbook
  • Membership billing, passes and automated collectionsnot Genbook
  • Multi-location reporting for growing studio and franchise businessesnot Genbook

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Genbook

  • Limited documentation and onboarding tutorials for new users
  • Customer support responsiveness can be slow or unreliable
  • Limited flexibility in rebooking timeframes and appointment management
  • Competitors offer additional features like HIPAA-compliant SOAP notes at lower prices

Pike13

  • The entry Essential plan is $159 per month billed monthly, or $139 with annual prepayment
  • SMS reminders and messaging, email marketing, digital waivers, payroll and staff time tracking and multi-location oversight all require the Advanced plan at $225 per month billed monthly
  • Custom reporting and website widgets are excluded from the Essential plan
  • API access and custom integrations require the Premium plan at $286 per month billed monthly
  • On the Premium plan you must choose either a branded app or custom reports, not both
  • Member progress tracking and skill assessments are Premium only
  • The advertised lower prices require a single yearly payment up front

Pricing, plan by plan

Genbook

$29/month

No published plan breakdown. See the Genbook review.

Pike13

$129/month
  • Studio$129/month
    • Scheduling
    • Billing
    • Client portal
  • Enterprise$249/month
    • Multi-location
    • Advanced reports
    • API access

Which should you pick?

Choose Genbook if

  • You need online booking.
  • You work on Web, Mobile.
  • You also want review collection.
Genbook review

Choose Pike13 if

  • You need online scheduling.
  • You work on Ios, Android, Web.
  • You also want automated billing.
Pike13 review

Questions people ask

Is Genbook or Pike13 better?
Neither clearly leads. Genbook starts at $29/month and Pike13 at $129/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Genbook or Pike13?
Genbook starts at $29/month and Pike13 at $129/month.
Does Genbook or Pike13 run on more platforms?
Genbook runs on Web, Mobile. Pike13 runs on Ios, Android, Web.
What is Genbook best used for?
Genbook is most often used for getting more clients, managing reviews, online booking, building reputation. Of those, getting more clients and managing reviews are not what Pike13 is typically brought in for.
What can Genbook do that Pike13 cannot?
Genbook covers Online booking, Review collection, Client management, Payment processing. Pike13 covers Online scheduling, Automated billing, Client portal, Staff management. Both handle Stripe, QuickBooks, Web support, Ios support.

Answered from the vendors’ own pages

Genbook: What does Genbook cost?

Genbook starts at $29 per month with different tiers available for businesses with varying needs.

Source
Genbook: What support options are available?

Genbook offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative, and chat support.

Source
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Related pages

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