Softwr

All industries · head to head

Freshdesk vs Jasper

Freshdesk logo

Freshdesk

All industries

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite
Jasper logo

Jasper

AI Tools

AI marketing and content platform

From
$39/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards; Jasper the Pro plan at $59 a month billed annually is a single user, and adding seats requires contacting sales
  • They diverge on capability: Freshdesk covers Ticketing, Jasper covers AI copywriting.

Where they differ

Only the attributes on which Freshdesk and Jasper actually diverge.

Attributes where Freshdesk and Jasper differ
AttributeFreshdeskJasper
Starting price$19/month$39/month
PlatformsWebWeb, Browser-extension, Api
CategoryAll industriesAI Tools
Founded20102021

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshdesk

  • Ticketing
  • Automation
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Mobile apps

Only in Jasper

  • AI copywriting
  • Brand voice
  • 50+ templates
  • SEO optimization
  • Surfer SEO
  • Grammarly
  • Copyscape
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Freshdesk

  • Help desk and ticketing systemnot Jasper
  • Customer support portal and knowledge basenot Jasper
  • Multi-channel support coordinationnot Jasper
  • AI-assisted support agent interactionnot Jasper

Jasper

  • Generating marketing copy and campaign content with brand consistencynot Freshdesk
  • Producing images and creative assets alongside written contentnot Freshdesk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

Jasper

  • The Pro plan at $59 a month billed annually is a single user, and adding seats requires contacting sales
  • Pro is capped at 2 brand voices, 5 knowledge assets and 3 audiences
  • API access, custom agents and advanced admin controls are all Business only
  • The Business plan is custom priced and carries a minimum 12 month commitment
  • Several image tools including upscaling and background replacement are excluded from Pro
  • No word or credit allowance is published for either plan

Pricing, plan by plan

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

Jasper

$39/month
  • Creator$39/month
    • 1 brand voice
    • SEO mode
    • Browser extension
  • Pro$59/month
    • 3 brand voices
    • AI image generation
    • Collaboration

Which should you pick?

Choose Freshdesk if

  • You need ticketing.
  • You also want automation.
Freshdesk review

Choose Jasper if

  • You need ai copywriting.
  • You work on Web, Browser-extension, Api.
  • You also want brand voice.
Jasper review

Questions people ask

Is Freshdesk or Jasper better?
Neither clearly leads. Freshdesk starts at $19/month and Jasper at $39/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshdesk or Jasper?
Freshdesk starts at $19/month and Jasper at $39/month.
Does Freshdesk or Jasper run on more platforms?
Freshdesk runs on Web. Jasper runs on Web, Browser-extension, Api.
What is Freshdesk best used for?
Freshdesk is most often used for help desk and ticketing system, customer support portal and knowledge base, multi-channel support coordination, ai-assisted support agent interaction. Of those, help desk and ticketing system and customer support portal and knowledge base are not what Jasper is typically brought in for.
What can Freshdesk do that Jasper cannot?
Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. Jasper covers AI copywriting, Brand voice, 50+ templates, SEO optimization.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Freshdesk

More on Jasper

Keep looking

Other head to heads