Softwr

SaaS · head to head

Canny vs Custify

Canny logo

Canny

SaaS

Capture, organize, and analyze product feedback

From
Free
Rated
-
Full reviewWebsite
Custify logo

Custify

Customer Success

Customer Success Software for SaaS

From
$399/month
Rated
-
Full reviewWebsite

The short version

  • Only Canny has a free tier, so it costs nothing to try first.
  • Each has a real cost: Canny tracked user pricing model causes costs to balloon as product grows and engagement increases, creating perverse incentive where more successful feedback gathering means higher costs; Custify no mobile app for on-the-go customer success management
  • They diverge on capability: Canny covers Feedback boards, Custify covers Health scores.

Where they differ

Only the attributes on which Canny and Custify actually diverge.

Attributes where Canny and Custify differ
AttributeCannyCustify
Starting priceFree$399/month
Pricing modelsubscriptionUnknown
Free tierYesNo
PlatformsWeb, Claude AI (MCP)Web
CategorySaaSCustomer Success
Founded20152017

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Canny

  • Feedback boards
  • Voting system
  • Roadmap planning
  • Changelog
  • User segmentation
  • Status updates
  • Admin moderation
  • Analytics

Only in Custify

  • Health scores
  • Playbooks
  • Task automation
  • Customer 360
  • Churn alerts
  • HubSpot
  • Stripe
  • Web support

Both cover

  • Intercom
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Canny

  • Feature request managementnot Custify
  • Product roadmappingnot Custify
  • Customer feedback collectionnot Custify
  • Changelog communicationnot Custify
  • User engagementnot Custify

Custify

  • Customer Successnot Canny
  • Saasnot Canny
  • Automationnot Canny

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Canny

  • Tracked user pricing model causes costs to balloon as product grows and engagement increases, creating perverse incentive where more successful feedback gathering means higher costs
  • Limited integrations on Core plan; must upgrade to Pro to connect with Jira and Linear
  • Lacks built-in analytics for identifying themes and patterns across hundreds of feedback requests without manual tagging
  • Customizations limited for public-facing interfaces regarding branding and information presentation
  • Autopilot AI cannot be linked to product knowledge bases to better understand products and improve function
  • Slow response times reported by users, affecting feedback management efficiency
  • Limited custom user fields and manual data updates require API access

Custify

  • No mobile app for on-the-go customer success management
  • Limited reporting customization options

Pricing, plan by plan

Canny

Free
  • FreeFree
    • Up to 100 tracked users
    • Unlimited feedback
    • 1 board
  • Starter$400/month
    • 1,000 tracked users
    • Unlimited boards
    • Private boards
  • Growth$900/month
    • 5,000 tracked users
    • API access
    • SSO
  • Business$undefined/month
    • Unlimited tracked users
    • White label
    • SLA

Custify

$399/month
  • Starter$399/month
    • Customer 360 view
    • Basic health scoring
    • Task management
  • Growth$undefined/mo
    • Expansion opportunity identification
    • Advanced automation
    • Custom dashboards

Which should you pick?

Choose Canny if

  • You need feedback boards.
  • You want to start without paying.
  • You work on Web, Claude AI (MCP).
  • You also want voting system.
Canny review

Choose Custify if

  • You need health scores.
  • You also want playbooks.
Custify review

Questions people ask

Is Canny or Custify better?
Neither clearly leads. Canny starts at Free and Custify at $399/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Canny or Custify?
Canny has a free tier; the other does not. Paid plans start at Free for Canny and $399/month for Custify.
Does Canny or Custify run on more platforms?
Canny runs on Web, Claude AI (MCP). Custify runs on Web.
Can I use Canny for free?
Yes. Canny has a free tier, so you can try it without paying. Custify starts at $399/month.
What is Canny best used for?
Canny is most often used for feature request management, product roadmapping, customer feedback collection, changelog communication. Of those, feature request management and product roadmapping are not what Custify is typically brought in for.
What can Canny do that Custify cannot?
Canny covers Feedback boards, Voting system, Roadmap planning, Changelog. Custify covers Health scores, Playbooks, Task automation, Customer 360. Both handle Intercom, Salesforce.

Answered from the vendors’ own pages

Canny: Does Canny offer a free plan?

Yes. Canny offers a free plan that allows collecting up to 100 feedback ideas. Free users get basic features without roadmap, changelog, or integrations.

Source
Custify: How much does Custify cost?

Custify pricing starts at $399-$899 per month depending on team size and seats. Pricing is quote-based for larger teams, with no per-seat fees on higher tiers.

Source
Canny: How is Canny priced?

Canny pricing scales based on tracked users. Core starts at $19/month (100 users, annual), Pro starts at $79/month (100 users, annual). Prices increase as tracked users grow.

Source
Custify: What CRM systems does Custify integrate with?

Custify integrates with HubSpot, Salesforce, Zoho CRM, Zendesk Sell, Intercom, Pipedrive, Close CRM, Freshworks CRM, and 200+ other applications through Zapier.

Source
Canny: What is a tracked user in Canny?

A tracked user is anyone who posts, votes, or comments on your Canny board or embedded widget. Each unique end user counts once and the count accumulates.

Source
Custify: Does Custify have a mobile app?

No, Custify does not offer a dedicated mobile app. It is a cloud-based web platform accessible via browser on mobile devices.

Source
Canny: What is Canny Autopilot?

Canny Autopilot is an AI feature that automatically captures feature requests from communication tools like Gong, Intercom, Slack, and Zendesk. It prioritizes requests by revenue impact.

Source
Canny: Does Canny have a public roadmap feature?

Yes. Canny provides a public roadmap where customers can see what is planned, building, and shipped. Customers can vote on features and watch their feedback progress.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Canny

More on Custify

Keep looking

Other head to heads