Softwr

Software · head to head

Buildertrend vs Customer.io

Buildertrend logo

Buildertrend

Software

Construction project management for home builders and remodelers

From
$99/month
Rated
-
Full reviewWebsite
Customer.io logo

Customer.io

Software

Data-driven messaging for teams getting started, scaling and beyond

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Buildertrend pricing is by quote only, with no rate, plan name or minimum published on the pricing page; Customer.io essentials plan caps at 5,000 profiles (people and objects) and 1,000,000 monthly emails, with overages billed at $0.12 per 1,000 emails beyond that

Where they differ

Only the attributes on which Buildertrend and Customer.io actually diverge.

Attributes where Buildertrend and Customer.io differ
AttributeBuildertrendCustomer.io
Starting price$99/monthOn request
PlatformsWeb, Ios, AndroidWeb
Founded2006Unknown

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Buildertrend

  • Project scheduling
  • Customer management
  • Financial tracking
  • Selections management
  • Change orders
  • QuickBooks
  • Xero
  • Zillow

Only in Customer.io

Nothing recorded that Buildertrend does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Buildertrend

  • Running scheduling, budgets, change orders and client communication for a residential construction businessnot Customer.io
  • Giving homeowners a client portal to approve selections and view progressnot Customer.io
  • Consolidating estimating, purchase orders and job costing for custom home builders and remodelersnot Customer.io

Customer.io

No use cases recorded yet. See the Customer.io review.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Buildertrend

  • Pricing is by quote only, with no rate, plan name or minimum published on the pricing page
  • Getting a price requires completing a multi-step form declaring builder type and annual construction volume, then booking a call with a sales representative
  • The only published discount is 10% off for paying annually upfront

Customer.io

  • Essentials plan caps at 5,000 profiles (people and objects) and 1,000,000 monthly emails, with overages billed at $0.12 per 1,000 emails beyond that
  • Standard and Premium tiers show custom pricing only, and Enterprise is negotiated rate, so three of the four published tiers require a sales conversation
  • Monthly plans accept credit card only; annual billing via invoice (ACH/wire) requires the annual commitment

Pricing, plan by plan

Buildertrend

$99/month
  • Core$99/month
    • Project scheduling
    • Daily logs
    • Photo management
  • Pro$299/month
    • Everything in Core
    • Proposals & estimates
    • Customer portal
  • Premium$499/month
    • Everything in Pro
    • Financials
    • Time clock

Customer.io

On request

No published plan breakdown. See the Customer.io review.

Which should you pick?

Choose Buildertrend if

  • You need project scheduling.
  • You work on Web, Ios, Android.
  • You also want customer management.
Buildertrend review

Choose Customer.io if

Nothing in the data separates Customer.io from Buildertrend on the points above - pick on price and on how each one feels to use.

Customer.io review

Questions people ask

Is Buildertrend or Customer.io better?
Neither clearly leads. Buildertrend starts at $99/month and Customer.io at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Buildertrend or Customer.io?
Buildertrend starts at $99/month and Customer.io at On request.
Does Buildertrend or Customer.io run on more platforms?
Buildertrend runs on Web, Ios, Android. Customer.io runs on Web.
What is Buildertrend best used for?
Buildertrend is most often used for running scheduling, budgets, change orders and client communication for a residential construction business, giving homeowners a client portal to approve selections and view progress, consolidating estimating, purchase orders and job costing for custom home builders and remodelers. Of those, running scheduling, budgets, change orders and client communication for a residential construction business and giving homeowners a client portal to approve selections and view progress are not what Customer.io is typically brought in for.
What can Buildertrend do that Customer.io cannot?
Buildertrend covers Project scheduling, Customer management, Financial tracking, Selections management.
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