Softwr

Software · head to head

Customer.io vs Fieldwire

Customer.io logo

Customer.io

Software

Data-driven messaging for teams getting started, scaling and beyond

From
On request
Rated
-
Full reviewWebsite
Fieldwire logo

Fieldwire

Software

Field management software for construction teams

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Fieldwire has a free tier, so it costs nothing to try first.
  • Each has a real cost: Customer.io essentials plan caps at 5,000 profiles (people and objects) and 1,000,000 monthly emails, with overages billed at $0.12 per 1,000 emails beyond that; Fieldwire free tier limited to 5 team members and 3 projects maximum

Where they differ

Only the attributes on which Customer.io and Fieldwire actually diverge.

Attributes where Customer.io and Fieldwire differ
AttributeCustomer.ioFieldwire
Starting priceOn requestFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWebiOS, Android
FoundedUnknown2013

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Customer.io

Nothing recorded that Fieldwire does not also cover.

Only in Fieldwire

  • Task management
  • Digital blueprints
  • Punch lists
  • Inspections
  • Photo documentation
  • Procore
  • Autodesk BIM 360
  • Box

What people use each for

The jobs each tool is most often brought in to do.

Customer.io

No use cases recorded yet. See the Customer.io review.

Fieldwire

  • Construction task tracking and field coordinationnot Customer.io
  • Punch list management on mobile devicesnot Customer.io
  • Project documentation organisationnot Customer.io
  • Field team communicationnot Customer.io

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Customer.io

  • Essentials plan caps at 5,000 profiles (people and objects) and 1,000,000 monthly emails, with overages billed at $0.12 per 1,000 emails beyond that
  • Standard and Premium tiers show custom pricing only, and Enterprise is negotiated rate, so three of the four published tiers require a sales conversation
  • Monthly plans accept credit card only; annual billing via invoice (ACH/wire) requires the annual commitment

Fieldwire

  • Free tier limited to 5 team members and 3 projects maximum
  • Basic plan limited to 100 sheets
  • Advanced features (RFIs, submittals, change orders, budget management) restricted to higher tiers
  • BIM viewer availability gated to Business tier and above

Pricing, plan by plan

Customer.io

On request

No published plan breakdown. See the Customer.io review.

Fieldwire

Free

No published plan breakdown. See the Fieldwire review.

Which should you pick?

Choose Customer.io if

Nothing in the data separates Customer.io from Fieldwire on the points above - pick on price and on how each one feels to use.

Customer.io review

Choose Fieldwire if

  • You need task management.
  • You want to start without paying.
  • You work on iOS, Android.
  • You also want digital blueprints.
Fieldwire review

Questions people ask

Is Customer.io or Fieldwire better?
Neither clearly leads. Customer.io starts at On request and Fieldwire at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Customer.io or Fieldwire?
Fieldwire has a free tier; the other does not. Paid plans start at On request for Customer.io and Free for Fieldwire.
Does Customer.io or Fieldwire run on more platforms?
Customer.io runs on Web. Fieldwire runs on iOS, Android.
Can I use Fieldwire for free?
Yes. Fieldwire has a free tier, so you can try it without paying. Customer.io starts at On request.
What can Customer.io do that Fieldwire cannot?
Fieldwire covers Task management, Digital blueprints, Punch lists, Inspections.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Customer.io

More on Fieldwire

Keep looking

Other head to heads