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Software · head to head

Zocdoc vs Athenahealth

Zocdoc logo

Zocdoc

Software

Find and book doctors instantly online

From
Free
Rated
-
Full reviewWebsite
Athenahealth logo

Athenahealth

Software

Cloud-based medical practice management

From
$140/month
Rated
-
Full reviewWebsite

The short version

  • Only Zocdoc has a free tier, so it costs nothing to try first.
  • Each has a real cost: Zocdoc doctors can cancel appointments with little notice; Athenahealth high implementation costs ranging up to $50,000+ for enterprise deployments
  • They diverge on capability: Zocdoc covers Doctor Search, Athenahealth covers Electronic Health Records.

Where they differ

Only the attributes on which Zocdoc and Athenahealth actually diverge.

Attributes where Zocdoc and Athenahealth differ
AttributeZocdocAthenahealth
Starting priceFree$140/month
Pricing modelfreemiumUnknown
Free tierYesNo
Founded20071997

Identical on both: platforms (Web, iOS, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Zocdoc

  • Doctor Search
  • Online Booking
  • Reviews
  • Insurance Verification
  • Reminders
  • Practice Management Systems
  • EHRs

Only in Athenahealth

  • Electronic Health Records
  • Medical Billing
  • Patient Engagement
  • Analytics
  • Labs
  • Pharmacies
  • Clearinghouses
  • Health Information Exchanges

Both cover

  • Telehealth
  • HIPAA
  • Cloud deployment
  • Web support
  • Mobile support

What people use each for

The jobs each tool is most often brought in to do.

Zocdoc

  • Patient Care
  • Medical Records
  • Practice Management
  • Telehealth

Athenahealth

  • Patient Care
  • Medical Records
  • Practice Management
  • Telehealth

Both are used for patient care, medical records, practice management, telehealth, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Zocdoc

  • Doctors can cancel appointments with little notice
  • No direct messaging between patients and providers outside of appointment booking
  • Providers incur booking fees even if patients no-show or cancel after 24 hours

Athenahealth

  • High implementation costs ranging up to $50,000+ for enterprise deployments
  • Pricing tiers not transparently listed, requiring custom quotes

Pricing, plan by plan

Zocdoc

Free
  • PatientFree
    • Find doctors
    • Book appointments
    • Read reviews

Athenahealth

$140/month

No published plan breakdown. See the Athenahealth review.

Which should you pick?

Choose Zocdoc if

  • You need doctor search.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want online booking.
Zocdoc review

Choose Athenahealth if

  • You need electronic health records.
  • You work on Web, iOS, Android.
  • You also want medical billing.
Athenahealth review

Questions people ask

Is Zocdoc or Athenahealth better?
Neither clearly leads. Zocdoc starts at Free and Athenahealth at $140/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Zocdoc or Athenahealth?
Zocdoc has a free tier; the other does not. Paid plans start at Free for Zocdoc and $140/month for Athenahealth.
Does Zocdoc or Athenahealth run on more platforms?
Both run on Web, iOS, Android, so platform support will not decide this one for you.
Can I use Zocdoc for free?
Yes. Zocdoc has a free tier, so you can try it without paying. Athenahealth starts at $140/month.
What is Zocdoc best used for?
Zocdoc is most often used for patient care, medical records, practice management, telehealth.
What can Zocdoc do that Athenahealth cannot?
Zocdoc covers Doctor Search, Online Booking, Reviews, Insurance Verification. Athenahealth covers Electronic Health Records, Medical Billing, Patient Engagement, Analytics. Both handle Telehealth, HIPAA, Cloud deployment, Web support.

Answered from the vendors’ own pages

Zocdoc: Is Zocdoc free for patients?

Yes, searching for and booking appointments on Zocdoc is completely free for patients. There are no search fees, booking fees, or cancellation fees. Patients only pay their insurance copay or self-pay rate for the actual care.

Source
Athenahealth: What platforms does Athenahealth serve?

Athenahealth's athenaOne serves small to medium-sized physician practices and hospitals with integrated clinical, financial, and operational workflows.

Source
Zocdoc: Does Zocdoc verify that doctors accept my insurance?

Zocdoc supports over 1,000 insurance plans and filters results to show only providers who accept your specific plan. However, Zocdoc cannot guarantee in-network status, as plans with similar names can differ by employer group or region. Final verification is always confirmed by your insurer and the provider's office.

Source
Athenahealth: What is the pricing model for athenaOne?

Athenahealth uses customized pricing with percent-based or encounter-based models. Starting price reported at $140/month with implementation costs ranging from $5,000-$20,000 for small businesses.

Source
Zocdoc: What specialties and types of providers does Zocdoc cover?

Zocdoc features a network of over 250,000 providers across 200+ specialties, including primary care physicians, dentists, OB-GYNs, dermatologists, psychiatrists, eye doctors, orthopedic surgeons, and therapists.

Source
Athenahealth: Does Athenahealth include revenue cycle management?

Yes, athenaOne includes network-driven claims scrubbing with 95%+ first-pass rates, denial management, and A/R optimization.

Source
Zocdoc: How much do providers pay to use Zocdoc?

Zocdoc charges healthcare providers a one-time booking fee per new patient, with pricing varying by specialty and local market. The exact fee is quoted individually to practices.

Source
Athenahealth: What patient engagement features does Athenahealth offer?

Athenahealth provides athenaCommunicator for patient portals, automated appointment reminders, online scheduling, telehealth integration, digital intake, and broadcast messaging.

Source
Athenahealth: How many pre-built integrations does Athenahealth have?

Athenahealth's marketplace includes over 250 pre-integrated third-party apps, allowing practices to extend functionality without custom development.

Source
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