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Government & Public Sector · head to head

SeeClickFix vs CitizenLab

SeeClickFix logo

SeeClickFix

Government & Public Sector

311 Citizen Request Management

From
$300/month
Rated
-
Full reviewWebsite
CitizenLab logo

CitizenLab

Government & Public Sector

Digital Democracy Platform

From
$500/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: SeeClickFix now marketed as SeeClickFix 311 CRM under CivicPlus; pricing is gated behind a Request pricing button with no figures published; CitizenLab citizenLab has rebranded to Go Vocal and the product now sells under govocal.com
  • They diverge on capability: SeeClickFix covers Issue Reporting, CitizenLab covers Participatory Budgeting.

Where they differ

Only the attributes on which SeeClickFix and CitizenLab actually diverge.

Attributes where SeeClickFix and CitizenLab differ
AttributeSeeClickFixCitizenLab
Starting price$300/month$500/month
Founded20082015

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Government & Public Sector).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in SeeClickFix

  • Issue Reporting
  • Work Order Management
  • GIS Integration
  • Performance Analytics
  • Mobile Field App
  • Esri ArcGIS
  • CityWorks
  • Salesforce

Only in CitizenLab

  • Participatory Budgeting
  • Idea Management
  • Online Consultations
  • Surveys & Polls
  • AI-powered Analysis
  • Single Sign-On
  • Open Data Portals
  • GIS Systems

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

SeeClickFix

  • Citizen Servicesnot CitizenLab
  • Records Managementnot CitizenLab
  • Public Safetynot CitizenLab
  • Civic Engagementnot CitizenLab

CitizenLab

  • Running community consultation and participatory budgeting for a citynot SeeClickFix
  • Collecting resident input through surveys, ideation, mapping and votingnot SeeClickFix
  • Centralising engagement data across multiple municipal departmentsnot SeeClickFix

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

SeeClickFix

  • Now marketed as SeeClickFix 311 CRM under CivicPlus; pricing is gated behind a Request pricing button with no figures published

CitizenLab

  • CitizenLab has rebranded to Go Vocal and the product now sells under govocal.com
  • No prices are published on the plans page; every tier requires scheduling a demo
  • The Essential plan allows only 1 active project and 1 admin seat, with no project manager seats
  • Standard is limited to 4 admin seats and 5 project manager seats, and Premium to 8 admin seats and 25 project manager seats
  • Standard restricts Sensemaking to Light, capped at 30 inputs; auto-insights require Premium
  • The integrated Konveio document annotation and Echo blended engagement methods are excluded from Standard and require Premium
  • Auto-translation on Premium is limited to 3 languages
  • Custom fonts and other premium styling options are Premium only
  • Priority support is Premium only
  • Plans are split by population band, with separate ladders for cities under and over 100K population

Pricing, plan by plan

SeeClickFix

$300/month
  • Pro$300/month
    • 311 Management
    • Work Order Tracking
    • Analytics

CitizenLab

$500/month
  • Government$500/month
    • Participatory Budgeting
    • Idea Collection
    • Surveys

Which should you pick?

Choose SeeClickFix if

  • You need issue reporting.
  • You work on Web, Ios, Android.
  • You also want work order management.
SeeClickFix review

Choose CitizenLab if

  • You need participatory budgeting.
  • You work on Web, Ios, Android.
  • You also want idea management.
CitizenLab review

Questions people ask

Is SeeClickFix or CitizenLab better?
Neither clearly leads. SeeClickFix starts at $300/month and CitizenLab at $500/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, SeeClickFix or CitizenLab?
SeeClickFix starts at $300/month and CitizenLab at $500/month.
Does SeeClickFix or CitizenLab run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is SeeClickFix best used for?
SeeClickFix is most often used for citizen services, records management, public safety, civic engagement. Of those, citizen services and records management are not what CitizenLab is typically brought in for.
What can SeeClickFix do that CitizenLab cannot?
SeeClickFix covers Issue Reporting, Work Order Management, GIS Integration, Performance Analytics. CitizenLab covers Participatory Budgeting, Idea Management, Online Consultations, Surveys & Polls. Both handle Web support, Ios support, Android support.
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