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Software · head to head

Deputy vs Upserve

Deputy logo

Deputy

Software

Workforce management for restaurants

From
$3.5/user/month
Rated
-
Full reviewWebsite
Upserve logo

Upserve

Software

Restaurant management platform with insights

From
$59/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Deputy a $30 monthly minimum applies to every plan, so a team of four on the $5 Lite plan pays for six; Upserve offline terminals can only store credit card payment data for 48 hours before requiring internet connection
  • They diverge on capability: Deputy covers AI scheduling, Upserve covers Cloud POS.

Where they differ

Only the attributes on which Deputy and Upserve actually diverge.

Attributes where Deputy and Upserve differ
AttributeDeputyUpserve
Starting price$3.5/user/month$59/month
Pricing modelsubscriptionUnknown
PlatformsWeb, Ios, AndroidWeb, iPad, Android, Custom POS terminals
Founded20082013

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Deputy

  • AI scheduling
  • Time tracking
  • Demand forecasting
  • Compliance
  • Team communication
  • Performance tracking
  • Toast
  • Square

Only in Upserve

  • Cloud POS
  • Guest insights
  • Menu intelligence
  • Server performance
  • Reputation management
  • Inventory tracking
  • Xero
  • 7shifts

Both cover

  • QuickBooks
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Deputy

  • Staff scheduling and shift management for hourly teamsnot Upserve
  • Time clocking, timesheets and labour cost trackingnot Upserve

Upserve

  • Point of Salenot Deputy
  • Order Managementnot Deputy
  • Inventory Controlnot Deputy
  • Staff Schedulingnot Deputy

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Deputy

  • A $30 monthly minimum applies to every plan, so a team of four on the $5 Lite plan pays for six
  • Auto scheduling, demand forecasting and labour optimisation all require a plan above Lite
  • SSO and custom access levels are Pro only at $9 per user per month
  • Payroll is an add on at $8 per user per month plus a $49 monthly base fee
  • Messaging and analytics are separately priced add ons at $1.95 and $1.50 per user per month

Upserve

  • Offline terminals can only store credit card payment data for 48 hours before requiring internet connection
  • Customers cannot add tips when the system operates in offline mode
  • $400 monthly penalty for using alternative payment processors instead of Lightspeed
  • No global ability to change menu items across all locations at once, requiring per-location updates
  • Mandatory 2.6% + $0.10 per transaction payment processing fee with Lightspeed

Pricing, plan by plan

Deputy

$3.5/user/month
  • Scheduling$3.5/user/month
    • Scheduling
    • Communication
  • Time & Attendance$3.5/user/month
    • Time clock
    • Timesheets
  • Premium$4.9/user/month
    • Full features
    • Reporting

Upserve

$59/month
  • Core$59/month
    • Cloud-based point of sale
    • Basic reporting
    • Guest insights
  • Pro$199/month
    • All Core features
    • Inventory management
    • Online ordering

Which should you pick?

Choose Deputy if

  • You need ai scheduling.
  • You work on Web, Ios, Android.
  • You also want time tracking.
Deputy review

Choose Upserve if

  • You need cloud pos.
  • You work on Web, iPad, Android, Custom POS terminals.
  • You also want guest insights.
Upserve review

Questions people ask

Is Deputy or Upserve better?
Neither clearly leads. Deputy starts at $3.5/user/month and Upserve at $59/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Deputy or Upserve?
Deputy starts at $3.5/user/month and Upserve at $59/month.
Does Deputy or Upserve run on more platforms?
Deputy runs on Web, Ios, Android. Upserve runs on Web, iPad, Android, Custom POS terminals.
What is Deputy best used for?
Deputy is most often used for staff scheduling and shift management for hourly teams, time clocking, timesheets and labour cost tracking. Of those, staff scheduling and shift management for hourly teams and time clocking, timesheets and labour cost tracking are not what Upserve is typically brought in for.
What can Deputy do that Upserve cannot?
Deputy covers AI scheduling, Time tracking, Demand forecasting, Compliance. Upserve covers Cloud POS, Guest insights, Menu intelligence, Server performance. Both handle QuickBooks, Web support, Ios support, Android support.

Answered from the vendors’ own pages

Upserve: Does Upserve support offline mode?

Yes. Upserve is a hybrid cloud-based system where reporting data is stored in the cloud but offline mode allows the software to store important data locally on your device in case the internet goes down, allowing transactions to continue.

Source
Upserve: What is Upserve's pricing structure?

Upserve offers three plans: Core at $59/month, Pro at $199/month with advanced features like inventory management and loyalty programs, and Pro+ with custom pricing for enterprise customers. Hardware is sold separately.

Source
Upserve: Does Upserve offer a free trial?

Yes, Upserve offers a 14-day free trial for new users to test the platform before committing to a paid plan.

Source
Upserve: What delivery platforms does Upserve integrate with?

Upserve integrates with DoorDash, Uber Eats, and Grubhub through partner middleware services like Chowly and Deliverect, which provide real-time menu syncing and order management.

Source
Upserve: What are the payment processing requirements?

Upserve requires using Lightspeed payment processing at 2.6% + $0.10 per transaction. Using alternative payment processors incurs a $400 monthly fee, making Lightspeed the mandatory choice for most restaurants.

Source
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