Softwr

Software · head to head

Jira Service Management vs Slack

Jira Service Management logo

Jira Service Management

Software

High-velocity service management

From
Free
Rated
-
Full reviewWebsite
Slack logo

Slack

Software

Where work happens

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Jira Service Management the vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure; Slack 90-day message history limit on free plan results in important conversations disappearing
  • They diverge on capability: Jira Service Management covers Incident management, Slack covers Channels.

Where they differ

Only the attributes on which Jira Service Management and Slack actually diverge.

Attributes where Jira Service Management and Slack differ
AttributeJira Service ManagementSlack
Pricing modelsubscriptionUnknown
PlatformsWeb, Ios, AndroidWeb, iOS, Android, macOS, Windows, Linux
Founded20022009

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Only in Slack

  • Channels
  • Direct messaging
  • Voice & video calls
  • Screen sharing
  • File sharing
  • Search
  • Workflow builder
  • Slack Connect

Both cover

  • SOC2
  • ISO27001
  • FedRAMP

What people use each for

The jobs each tool is most often brought in to do.

Jira Service Management

  • IT service managementnot Slack
  • Incident responsenot Slack
  • Change managementnot Slack
  • Asset trackingnot Slack

Slack

  • Team communicationnot Jira Service Management
  • Project coordinationnot Jira Service Management
  • Customer supportnot Jira Service Management
  • Remote worknot Jira Service Management
  • Cross-functional collaborationnot Jira Service Management

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jira Service Management

  • The vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure

Slack

  • 90-day message history limit on free plan results in important conversations disappearing
  • Per-user pricing becomes expensive quickly for larger teams
  • Notification overload with 78% of employees feeling overwhelmed by notifications
  • Mobile app performance issues including lag and slow syncing
  • Huddles limited to 50 people and cannot be recorded
  • Requires dedicated video conferencing service for formal meetings and webinars

Pricing, plan by plan

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Slack

Free

No published plan breakdown. See the Slack review.

Which should you pick?

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Choose Slack if

  • You need channels.
  • You want to start without paying.
  • You work on Web, iOS, Android, macOS, Windows, Linux.
  • You also want direct messaging.
Slack review

Questions people ask

Is Jira Service Management or Slack better?
Neither clearly leads. Jira Service Management starts at Free and Slack at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jira Service Management or Slack?
Jira Service Management starts at Free and Slack at Free.
Does Jira Service Management or Slack run on more platforms?
Jira Service Management runs on Web, Ios, Android. Slack runs on Web, iOS, Android, macOS, Windows, Linux.
Can I use Jira Service Management for free?
Both have a free tier, so you can try either at no cost before committing.
What is Jira Service Management best used for?
Jira Service Management is most often used for it service management, incident response, change management, asset tracking. Of those, it service management and incident response are not what Slack is typically brought in for.
What can Jira Service Management do that Slack cannot?
Jira Service Management covers Incident management, Change management, Problem management, Asset management. Slack covers Channels, Direct messaging, Voice & video calls, Screen sharing. Both handle SOC2, ISO27001, FedRAMP.

Answered from the vendors’ own pages

Slack: Does Slack have a free plan?

Yes, Slack offers a free plan indefinitely with no credit card required. Free users get 90-day message history, up to 10 app integrations, and 1:1 huddles.

Source
Slack: What are Slack's pricing plans?

Slack offers Free, Pro ($7.25/user/month with annual billing), Business+ ($12.50/user/month), and Enterprise Grid (custom pricing). Monthly billing costs approximately 20% more than annual.

Source
Slack: Does Slack support offline use?

Slack is a cloud-based platform and does not support robust offline work. Internet connectivity is required to access messages and collaborate.

Source
Slack: What integrations does Slack support?

Slack integrates with 43+ apps on average per team, including Google Drive, ChatGPT, Vercel, Asana, GitHub, and many others through their app marketplace.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Jira Service Management

More on Slack

Keep looking

Other head to heads