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Software · head to head

Treatwell vs Genbook

Treatwell logo

Treatwell

Software

Beauty and wellness booking platform

From
Free
Rated
-
Full reviewWebsite
Genbook logo

Genbook

Software

Online booking and business growth for salons

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Only Treatwell has a free tier, so it costs nothing to try first.
  • Each has a real cost: Treatwell treatwell charges 35 percent commission on the first booking from a client introduced through its marketplace, and the rate is subject to location; Genbook limited documentation and onboarding tutorials for new users
  • They diverge on capability: Treatwell covers Online booking platform, Genbook covers Online booking.

Where they differ

Only the attributes on which Treatwell and Genbook actually diverge.

Attributes where Treatwell and Genbook differ
AttributeTreatwellGenbook
Starting priceFree$29/month
Pricing modeltransactionUnknown
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb, Mobile
Founded20082006

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Treatwell

  • Online booking platform
  • Business profile
  • Customer reviews
  • Appointment management
  • Mobile app
  • Analytics
  • Instagram
  • GDPR compliant

Only in Genbook

  • Online booking
  • Review collection
  • Client management
  • Marketing campaigns
  • Reputation management
  • Calendar sync
  • Mobile apps
  • Yelp

Both cover

  • Payment processing
  • Google
  • Facebook
  • SSL encryption
  • Cloud deployment
  • Web support
  • Ios support
  • Android support
  • English language support

What people use each for

The jobs each tool is most often brought in to do.

Treatwell

  • Listing a salon on the Treatwell consumer booking marketplacenot Genbook
  • Free salon calendar, POS and client records for freelancers and small teamsnot Genbook
  • Taking online prepaid bookings with daily payoutsnot Genbook

Genbook

  • Getting more clientsnot Treatwell
  • Managing reviewsnot Treatwell
  • Online bookingnot Treatwell
  • Building reputationnot Treatwell

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Treatwell

  • Treatwell charges 35 percent commission on the first booking from a client introduced through its marketplace, and the rate is subject to location
  • Online prepayments carry an additional 2.5 percent processing fee plus VAT
  • All commissions and fees are subject to VAT on top of the quoted percentages
  • The commercial model depends on marketplace introductions: there is no commission on direct or social media bookings, so the software is free only where the salon brings its own clients

Genbook

  • Limited documentation and onboarding tutorials for new users
  • Customer support responsiveness can be slow or unreliable
  • Limited flexibility in rebooking timeframes and appointment management
  • Competitors offer additional features like HIPAA-compliant SOAP notes at lower prices

Pricing, plan by plan

Treatwell

Free
  • FreeFree
    • Online booking
    • Business profile
    • 25% commission
  • Premium$49/month
    • Everything in Free
    • 15% commission
    • Advanced analytics

Genbook

$29/month

No published plan breakdown. See the Genbook review.

Which should you pick?

Choose Treatwell if

  • You need online booking platform.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want business profile.
Treatwell review

Choose Genbook if

  • You need online booking.
  • You work on Web, Mobile.
  • You also want review collection.
Genbook review

Questions people ask

Is Treatwell or Genbook better?
Neither clearly leads. Treatwell starts at Free and Genbook at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Treatwell or Genbook?
Treatwell has a free tier; the other does not. Paid plans start at Free for Treatwell and $29/month for Genbook.
Does Treatwell or Genbook run on more platforms?
Treatwell runs on Web, Ios, Android. Genbook runs on Web, Mobile.
Can I use Treatwell for free?
Yes. Treatwell has a free tier, so you can try it without paying. Genbook starts at $29/month.
What is Treatwell best used for?
Treatwell is most often used for listing a salon on the treatwell consumer booking marketplace, free salon calendar, pos and client records for freelancers and small teams, taking online prepaid bookings with daily payouts. Of those, listing a salon on the treatwell consumer booking marketplace and free salon calendar, pos and client records for freelancers and small teams are not what Genbook is typically brought in for.
What can Treatwell do that Genbook cannot?
Treatwell covers Online booking platform, Business profile, Customer reviews, Appointment management. Genbook covers Online booking, Review collection, Client management, Marketing campaigns. Both handle Payment processing, Google, Facebook, SSL encryption.

Answered from the vendors’ own pages

Genbook: What does Genbook cost?

Genbook starts at $29 per month with different tiers available for businesses with varying needs.

Source
Genbook: What support options are available?

Genbook offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative, and chat support.

Source
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