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Software · head to head

SeeClickFix vs CityView

SeeClickFix logo

SeeClickFix

Software

311 Citizen Request Management

From
$300/month
Rated
-
Full reviewWebsite
CityView logo

CityView

Software

Community Development Software

From
$10000/year
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: SeeClickFix now marketed as SeeClickFix 311 CRM under CivicPlus; pricing is gated behind a Request pricing button with no figures published; CityView high implementation and licensing costs for smaller municipalities
  • They diverge on capability: SeeClickFix covers Issue Reporting, CityView covers Building Permits.

Where they differ

Only the attributes on which SeeClickFix and CityView actually diverge.

Attributes where SeeClickFix and CityView differ
AttributeSeeClickFixCityView
Starting price$300/month$10000/year
Pricing modelsubscriptionUnknown
PlatformsWeb, Ios, AndroidWeb
Founded20081976

Identical on both: free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in SeeClickFix

  • Issue Reporting
  • Work Order Management
  • GIS Integration
  • Performance Analytics
  • Mobile Field App
  • CityWorks
  • Salesforce
  • Ios support

Only in CityView

  • Building Permits
  • Business Licensing
  • Code Enforcement
  • Inspections Management
  • Online Citizen Portal
  • Microsoft Office
  • Payment Gateways
  • Desktop support

Both cover

  • Esri ArcGIS
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

SeeClickFix

  • Citizen Services
  • Records Management
  • Public Safety
  • Civic Engagement

CityView

  • Citizen Services
  • Records Management
  • Public Safety
  • Civic Engagement

Both are used for citizen services, records management, public safety, civic engagement, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

SeeClickFix

  • Now marketed as SeeClickFix 311 CRM under CivicPlus; pricing is gated behind a Request pricing button with no figures published

CityView

  • High implementation and licensing costs for smaller municipalities
  • Complex setup and customization requiring expert assistance

Pricing, plan by plan

SeeClickFix

$300/month
  • Pro$300/month
    • 311 Management
    • Work Order Tracking
    • Analytics

CityView

$10000/year

No published plan breakdown. See the CityView review.

Which should you pick?

Choose SeeClickFix if

  • You need issue reporting.
  • You work on Web, Ios, Android.
  • You also want work order management.
SeeClickFix review

Choose CityView if

  • You need building permits.
  • You also want business licensing.
CityView review

Questions people ask

Is SeeClickFix or CityView better?
Neither clearly leads. SeeClickFix starts at $300/month and CityView at $10000/year, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, SeeClickFix or CityView?
SeeClickFix starts at $300/month and CityView at $10000/year.
Does SeeClickFix or CityView run on more platforms?
SeeClickFix runs on Web, Ios, Android. CityView runs on Web.
What is SeeClickFix best used for?
SeeClickFix is most often used for citizen services, records management, public safety, civic engagement.
What can SeeClickFix do that CityView cannot?
SeeClickFix covers Issue Reporting, Work Order Management, GIS Integration, Performance Analytics. CityView covers Building Permits, Business Licensing, Code Enforcement, Inspections Management. Both handle Esri ArcGIS, Web support.

Answered from the vendors’ own pages

CityView: Is CityView cloud-based or on-premise?

CityView offers both cloud-based SaaS deployments and on-premise options depending on municipality preference and requirements.

Source
CityView: What modules are included?

CityView Suite includes Property Information, Permits and Inspections, Planning, Code Enforcement, Licensing, Animal Licensing, Service Requests, Rental Housing, Cemetery Management, Parking Management, and Cashiering modules.

Source
CityView: How long has CityView been in the market?

CityView has over 40 years of experience serving local governments with community development and municipal land management solutions.

Source
CityView: What is the pricing structure?

CityView pricing ranges from $10,000 to $75,000+ per year for mid-sized municipalities, or approximately $100 to $250 per user per month for SaaS deployments, depending on modules selected.

Source
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Related pages

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