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Software · head to head

Payoneer vs Salesforce Service Cloud

Payoneer logo

Payoneer

Software

One account. Infinite opportunities.

From
$29/month
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Software

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Payoneer an annual account fee of $29.95 USD applies if the account receives less than $6,000 USD in any 12 consecutive months; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: Payoneer covers Receive payments, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which Payoneer and Salesforce Service Cloud actually diverge.

Attributes where Payoneer and Salesforce Service Cloud differ
AttributePayoneerSalesforce Service Cloud
Starting price$29/month$25/month
Pricing modelusage-basedsubscription
Founded20051999

Identical on both: free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Payoneer

  • Receive payments
  • Multi-currency accounts
  • Working capital
  • Mass payouts
  • Marketplace integrations
  • Amazon
  • Fiverr
  • Upwork

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • Slack

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Payoneer

  • Receiving marketplace and platform payouts as a freelancer or sellernot Salesforce Service Cloud
  • Holding receiving accounts in several currenciesnot Salesforce Service Cloud
  • Paying suppliers and withdrawing to a local bank accountnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot Payoneer
  • Field servicenot Payoneer
  • Self-service portalsnot Payoneer
  • AI-powered supportnot Payoneer

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Payoneer

  • An annual account fee of $29.95 USD applies if the account receives less than $6,000 USD in any 12 consecutive months
  • The Payoneer card carries a $29.95 USD annual fee and $12.95 USD for a replacement
  • Converting between Payoneer balances in different currencies costs 0.50%
  • Receiving into a non local currency receiving account costs 1%, minimum $1.00 USD
  • Receiving by credit card costs up to 3.99% plus $0.49 USD
  • Withdrawing to a bank in the recipient's local currency costs 1.2% to 4%
  • ATM withdrawals cost $3.15 USD plus up to 1.8%, rising to 3.5% when currency is converted
  • Card purchases requiring conversion cost up to 3.5%

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Payoneer

$29/month
  • StandardFree
    • Receive payments
    • Multi-currency
    • Marketplace connections

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose Payoneer if

  • You need receive payments.
  • You work on Web, Ios, Android.
  • You also want multi-currency accounts.
Payoneer review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is Payoneer or Salesforce Service Cloud better?
Neither clearly leads. Payoneer starts at $29/month and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Payoneer or Salesforce Service Cloud?
Payoneer starts at $29/month and Salesforce Service Cloud at $25/month.
Does Payoneer or Salesforce Service Cloud run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is Payoneer best used for?
Payoneer is most often used for receiving marketplace and platform payouts as a freelancer or seller, holding receiving accounts in several currencies, paying suppliers and withdrawing to a local bank account. Of those, receiving marketplace and platform payouts as a freelancer or seller and holding receiving accounts in several currencies are not what Salesforce Service Cloud is typically brought in for.
What can Payoneer do that Salesforce Service Cloud cannot?
Payoneer covers Receive payments, Multi-currency accounts, Working capital, Mass payouts. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle Web support, Ios support, Android support.
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