Software · head to head
MyTime vs Genbook
The short version
- Only MyTime has a free tier, so it costs nothing to try first.
- Each has a real cost: MyTime aimed at chains and franchises from 5 to 500 locations rather than single-site independents; Genbook limited documentation and onboarding tutorials for new users
- They diverge on capability: MyTime covers Appointment scheduling, Genbook covers Review collection.
Where they differ
Only the attributes on which MyTime and Genbook actually diverge.
Identical on both: user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in MyTime
- Appointment scheduling
- Client database
- Email & SMS reminders
- Custom branding
- Marketing tools
- Reporting
- Google Calendar
Only in Genbook
- Review collection
- Client management
- Marketing campaigns
- Reputation management
- Calendar sync
- Mobile apps
- Yelp
Both cover
- Online booking
- Payment processing
- Stripe
- SSL encryption
- PCI DSS
- Cloud deployment
- Web support
- English language support
What people use each for
The jobs each tool is most often brought in to do.
MyTime
- Appointment scheduling across multiple salon or spa locationsnot Genbook
- Point of sale and integrated payments at the counternot Genbook
- Staff scheduling and labour forecastingnot Genbook
- Email, SMS and push marketing to clientsnot Genbook
- Loyalty, referral and membership programmesnot Genbook
- Multi-location reporting for a franchise groupnot Genbook
Genbook
- Getting more clientsnot MyTime
- Managing reviewsnot MyTime
- Online bookingnot MyTime
- Building reputationnot MyTime
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
MyTime
- Aimed at chains and franchises from 5 to 500 locations rather than single-site independents
- Pricing is not published
Genbook
- Limited documentation and onboarding tutorials for new users
- Customer support responsiveness can be slow or unreliable
- Limited flexibility in rebooking timeframes and appointment management
- Competitors offer additional features like HIPAA-compliant SOAP notes at lower prices
Pricing, plan by plan
MyTime
Free- FreeFree
- Online booking
- Client management
- Email reminders
- Professional$39/month
- Everything in Free
- Custom branding
- Marketing tools
Genbook
$29/monthNo published plan breakdown. See the Genbook review.
Which should you pick?
Choose MyTime if
- You need appointment scheduling.
- You want to start without paying.
- You work on Web, Mobile-responsive.
- You also want client database.
Choose Genbook if
- You need review collection.
- You work on Web, Mobile.
- You also want client management.
Questions people ask
- Is MyTime or Genbook better?
- Neither clearly leads. MyTime starts at Free and Genbook at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, MyTime or Genbook?
- MyTime has a free tier; the other does not. Paid plans start at Free for MyTime and $29/month for Genbook.
- Does MyTime or Genbook run on more platforms?
- MyTime runs on Web, Mobile-responsive. Genbook runs on Web, Mobile.
- Can I use MyTime for free?
- Yes. MyTime has a free tier, so you can try it without paying. Genbook starts at $29/month.
- What is MyTime best used for?
- MyTime is most often used for appointment scheduling across multiple salon or spa locations, point of sale and integrated payments at the counter, staff scheduling and labour forecasting, email, sms and push marketing to clients. Of those, appointment scheduling across multiple salon or spa locations and point of sale and integrated payments at the counter are not what Genbook is typically brought in for.
- What can MyTime do that Genbook cannot?
- MyTime covers Appointment scheduling, Client database, Email & SMS reminders, Custom branding. Genbook covers Review collection, Client management, Marketing campaigns, Reputation management. Both handle Online booking, Payment processing, Facebook, Stripe.
Answered from the vendors’ own pages
Genbook: What does Genbook cost?
Genbook starts at $29 per month with different tiers available for businesses with varying needs.
SourceGenbook: What support options are available?
Genbook offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative, and chat support.
SourceRelated pages
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