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Software · head to head

MyTime vs Genbook

MyTime logo

MyTime

Software

Online booking and appointment scheduling platform

From
Free
Rated
-
Genbook logo

Genbook

Software

Online booking and business growth for salons

From
$29/month
Rated
-

The short version

  • Only MyTime has a free tier, so it costs nothing to try first.
  • Each has a real cost: MyTime aimed at chains and franchises from 5 to 500 locations rather than single-site independents; Genbook limited documentation and onboarding tutorials for new users
  • They diverge on capability: MyTime covers Appointment scheduling, Genbook covers Review collection.

Where they differ

Only the attributes on which MyTime and Genbook actually diverge.

Attributes where MyTime and Genbook differ
AttributeMyTimeGenbook
Starting priceFree$29/month
Pricing modelsubscriptionUnknown
Free tierYesNo
PlatformsWeb, Mobile-responsiveWeb, Mobile
Founded20102006

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in MyTime

  • Appointment scheduling
  • Client database
  • Email & SMS reminders
  • Custom branding
  • Marketing tools
  • Reporting
  • Google Calendar
  • Instagram

Only in Genbook

  • Review collection
  • Client management
  • Marketing campaigns
  • Reputation management
  • Calendar sync
  • Mobile apps
  • Google
  • Yelp

Both cover

  • Online booking
  • Payment processing
  • Facebook
  • Stripe
  • SSL encryption
  • PCI DSS
  • Cloud deployment
  • Web support
  • English language support

What people use each for

The jobs each tool is most often brought in to do.

MyTime

  • Appointment scheduling across multiple salon or spa locationsnot Genbook
  • Point of sale and integrated payments at the counternot Genbook
  • Staff scheduling and labour forecastingnot Genbook
  • Email, SMS and push marketing to clientsnot Genbook
  • Loyalty, referral and membership programmesnot Genbook
  • Multi-location reporting for a franchise groupnot Genbook

Genbook

  • Getting more clientsnot MyTime
  • Managing reviewsnot MyTime
  • Online bookingnot MyTime
  • Building reputationnot MyTime

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

MyTime

  • Aimed at chains and franchises from 5 to 500 locations rather than single-site independents
  • Pricing is not published

Genbook

  • Limited documentation and onboarding tutorials for new users
  • Customer support responsiveness can be slow or unreliable
  • Limited flexibility in rebooking timeframes and appointment management
  • Competitors offer additional features like HIPAA-compliant SOAP notes at lower prices

Pricing, plan by plan

MyTime

Free
  • FreeFree
    • Online booking
    • Client management
    • Email reminders
  • Professional$39/month
    • Everything in Free
    • Custom branding
    • Marketing tools

Genbook

$29/month

No published plan breakdown. See the Genbook review.

Which should you pick?

Choose MyTime if

  • You need appointment scheduling.
  • You want to start without paying.
  • You work on Web, Mobile-responsive.
  • You also want client database.

Choose Genbook if

  • You need review collection.
  • You work on Web, Mobile.
  • You also want client management.

Questions people ask

Is MyTime or Genbook better?
Neither clearly leads. MyTime starts at Free and Genbook at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, MyTime or Genbook?
MyTime has a free tier; the other does not. Paid plans start at Free for MyTime and $29/month for Genbook.
Does MyTime or Genbook run on more platforms?
MyTime runs on Web, Mobile-responsive. Genbook runs on Web, Mobile.
Can I use MyTime for free?
Yes. MyTime has a free tier, so you can try it without paying. Genbook starts at $29/month.
What is MyTime best used for?
MyTime is most often used for appointment scheduling across multiple salon or spa locations, point of sale and integrated payments at the counter, staff scheduling and labour forecasting, email, sms and push marketing to clients. Of those, appointment scheduling across multiple salon or spa locations and point of sale and integrated payments at the counter are not what Genbook is typically brought in for.
What can MyTime do that Genbook cannot?
MyTime covers Appointment scheduling, Client database, Email & SMS reminders, Custom branding. Genbook covers Review collection, Client management, Marketing campaigns, Reputation management. Both handle Online booking, Payment processing, Facebook, Stripe.

Answered from the vendors’ own pages

Genbook: What does Genbook cost?

Genbook starts at $29 per month with different tiers available for businesses with varying needs.

Source
Genbook: What support options are available?

Genbook offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative, and chat support.

Source

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