Softwr

Software · head to head

Intercom vs June

Intercom logo

Intercom

Software

The only AI customer service solution you need

From
Free
Rated
-
Full reviewWebsite
June logo

June

Software

B2B product analytics

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Intercom pricing is high and unpredictable with confusing per-seat, per-feature, and usage-based structure that makes cost estimation difficult; June the pricing page lists a single all-in-one plan with no price, no minimum and no named cost driver
  • They diverge on capability: Intercom covers AI-powered inbox, June covers B2B analytics.

Where they differ

Only the attributes on which Intercom and June actually diverge.

Attributes where Intercom and June differ
AttributeIntercomJune
Pricing modelUnknownfreemium
PlatformsWeb, iOS, AndroidWeb
Founded20112021

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Intercom

  • AI-powered inbox
  • Live chat
  • Chatbots
  • Help center
  • Product tours
  • Customer data platform
  • Automation
  • Mobile SDKs

Only in June

  • B2B analytics
  • Account tracking
  • Cohort analysis
  • Dashboards
  • Cloud deployment
  • Web support
  • English language support

Both cover

  • Slack
  • Segment
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Intercom

  • Customer supportnot June
  • Lead generationnot June
  • User onboardingnot June
  • Product adoptionnot June
  • Customer engagementnot June

June

  • Company-level product analytics for B2B SaaSnot Intercom
  • Spotting churn risk from account usage patternsnot Intercom
  • Pushing product usage data into Salesforce, HubSpot or Attionot Intercom

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Intercom

  • Pricing is high and unpredictable with confusing per-seat, per-feature, and usage-based structure that makes cost estimation difficult
  • API rate limited to 1,000 calls per minute, which may constrain integrations for high-volume data users
  • Does not support multiple language versions of knowledge base articles, requiring creation of duplicate articles for each language

June

  • The pricing page lists a single all-in-one plan with no price, no minimum and no named cost driver
  • There is no startup plan; the vendor states June is a fit for companies with at least $1M of ARR
  • Setup fees are charged separately and the vendor states they vary based on implementation complexity
  • The vendor states June is a poor fit for products with a large user base but low revenue per user

Pricing, plan by plan

Intercom

Free
  • Essential$29/month
    • Fin AI Agent
    • Messenger
    • Shared inbox
  • Advanced$85/month
    • Multiple team inboxes
    • Workflow automation
    • Round robin assignment
  • Expert$132/month
    • SSO
    • HIPAA support
    • SLAs

June

Free
  • FreeFree
    • Basic analytics
    • 1 user
    • 30 days retention

Which should you pick?

Choose Intercom if

  • You need ai-powered inbox.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want live chat.
Intercom review

Choose June if

  • You need b2b analytics.
  • You want to start without paying.
  • You also want account tracking.
June review

Questions people ask

Is Intercom or June better?
Neither clearly leads. Intercom starts at Free and June at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Intercom or June?
Intercom starts at Free and June at Free.
Does Intercom or June run on more platforms?
Intercom runs on Web, iOS, Android. June runs on Web.
Can I use Intercom for free?
Both have a free tier, so you can try either at no cost before committing.
What is Intercom best used for?
Intercom is most often used for customer support, lead generation, user onboarding, product adoption. Of those, customer support and lead generation are not what June is typically brought in for.
What can Intercom do that June cannot?
Intercom covers AI-powered inbox, Live chat, Chatbots, Help center. June covers B2B analytics, Account tracking, Cohort analysis, Dashboards. Both handle Slack, Segment, GDPR.

Answered from the vendors’ own pages

Intercom: Is there a free tier and what are the limitations?

Intercom offers a 14-day free trial with no credit card required and access to all features and add-ons. After trial, Essential plan starts at $29/seat/month. Free Lite seats are available on paid plans: 20 with Advanced, 50 with Expert.

Source
Intercom: Does Intercom support single sign-on (SSO)?

Yes, Intercom supports SAML SSO with identity provider integration, but it is only available on the Expert plan ($132+/seat/month). SSO also works with Intercom's mobile apps on iOS and Android.

Source
Intercom: Can I export my data from Intercom?

Yes. You can export conversations in CSV format via the Data Export feature in Reports, apply filters to refine exports, and use the REST API to programmatically access conversation and customer data.

Source
Intercom: What would a team of 10 cost on Intercom?

Minimum cost would be $290/month for 10 Essential seats at $29/seat/month. Advanced plan costs $850/month for 10 seats. Prices increase with additional add-ons like Fin AI ($0.99 per resolution), SMS, WhatsApp, or email campaigns.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Intercom

More on June

Keep looking

Other head to heads