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Government & Public Sector · head to head

eCode360 vs CitizenLab

eCode360 logo

eCode360

Government & Public Sector

Digital Municipal Codes

From
$175/month
Rated
-
Full reviewWebsite
CitizenLab logo

CitizenLab

Government & Public Sector

Digital Democracy Platform

From
$500/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: eCode360 eCode360's own vendor site now redirects to ICC Code Solutions, stating eCode360 is now part of ICC Innovation, indicating General Code has been absorbed into ICC rather than operating as an independent vendor; CitizenLab citizenLab has rebranded to Go Vocal and the product now sells under govocal.com
  • They diverge on capability: eCode360 covers Online Code Publishing, CitizenLab covers Participatory Budgeting.

Where they differ

Only the attributes on which eCode360 and CitizenLab actually diverge.

Attributes where eCode360 and CitizenLab differ
AttributeeCode360CitizenLab
Starting price$175/month$500/month
Founded19602015

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Government & Public Sector).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in eCode360

  • Online Code Publishing
  • Zoning Map Integration
  • Advanced Search
  • Code Comparison
  • Mobile Responsive
  • ArcGIS
  • Zoning Software
  • Document Systems

Only in CitizenLab

  • Participatory Budgeting
  • Idea Management
  • Online Consultations
  • Surveys & Polls
  • AI-powered Analysis
  • Single Sign-On
  • Open Data Portals
  • GIS Systems

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

eCode360

  • Citizen Servicesnot CitizenLab
  • Records Managementnot CitizenLab
  • Public Safetynot CitizenLab
  • Civic Engagementnot CitizenLab

CitizenLab

  • Running community consultation and participatory budgeting for a citynot eCode360
  • Collecting resident input through surveys, ideation, mapping and votingnot eCode360
  • Centralising engagement data across multiple municipal departmentsnot eCode360

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

eCode360

  • eCode360's own vendor site now redirects to ICC Code Solutions, stating eCode360 is now part of ICC Innovation, indicating General Code has been absorbed into ICC rather than operating as an independent vendor
  • ICC Code Solutions' own eCode360 page lists a Professional Subscription at $195 per year in USD for read access to the eCode library, separate from the municipal codification subscriptions sold to local governments

CitizenLab

  • CitizenLab has rebranded to Go Vocal and the product now sells under govocal.com
  • No prices are published on the plans page; every tier requires scheduling a demo
  • The Essential plan allows only 1 active project and 1 admin seat, with no project manager seats
  • Standard is limited to 4 admin seats and 5 project manager seats, and Premium to 8 admin seats and 25 project manager seats
  • Standard restricts Sensemaking to Light, capped at 30 inputs; auto-insights require Premium
  • The integrated Konveio document annotation and Echo blended engagement methods are excluded from Standard and require Premium
  • Auto-translation on Premium is limited to 3 languages
  • Custom fonts and other premium styling options are Premium only
  • Priority support is Premium only
  • Plans are split by population band, with separate ladders for cities under and over 100K population

Pricing, plan by plan

eCode360

$175/month
  • eCode360$175/month
    • Online Codes
    • Zoning Integration
    • Mobile Access

CitizenLab

$500/month
  • Government$500/month
    • Participatory Budgeting
    • Idea Collection
    • Surveys

Which should you pick?

Choose eCode360 if

  • You need online code publishing.
  • You work on Web, Ios, Android.
  • You also want zoning map integration.
eCode360 review

Choose CitizenLab if

  • You need participatory budgeting.
  • You work on Web, Ios, Android.
  • You also want idea management.
CitizenLab review

Questions people ask

Is eCode360 or CitizenLab better?
Neither clearly leads. eCode360 starts at $175/month and CitizenLab at $500/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, eCode360 or CitizenLab?
eCode360 starts at $175/month and CitizenLab at $500/month.
Does eCode360 or CitizenLab run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is eCode360 best used for?
eCode360 is most often used for citizen services, records management, public safety, civic engagement. Of those, citizen services and records management are not what CitizenLab is typically brought in for.
What can eCode360 do that CitizenLab cannot?
eCode360 covers Online Code Publishing, Zoning Map Integration, Advanced Search, Code Comparison. CitizenLab covers Participatory Budgeting, Idea Management, Online Consultations, Surveys & Polls. Both handle Web support, Ios support, Android support.
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