Is Crazy Egg or Dovetail better?

Neither clearly leads. Crazy Egg starts at $29/month and Dovetail at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Crazy Egg or Dovetail?

Dovetail has a free tier; the other does not. Paid plans start at $29/month for Crazy Egg and Free for Dovetail.

Does Crazy Egg or Dovetail run on more platforms?

Crazy Egg runs on Web, API. Dovetail runs on Web, Mobile, API.

Can I use Dovetail for free?

Yes. Dovetail has a free tier, so you can try it without paying. Crazy Egg starts at $29/month.

What is Crazy Egg best used for?

Crazy Egg is most often used for click, scroll and move heatmaps on a page, session recordings to see where visitors struggle, a/b testing page variants, snapshot reports comparing behaviour over time. Of those, click, scroll and move heatmaps on a page and session recordings to see where visitors struggle are not what Dovetail is typically brought in for.

What can Crazy Egg do that Dovetail cannot?

Crazy Egg covers Heatmaps, Scrollmaps, Confetti Reports, A/B Testing.

Software · head to head

Crazy Egg vs Dovetail

Crazy Egg

Software

Website optimization with heatmaps

From: $29/month
Rated: -

Full review Website

Dovetail

Software

AI-powered customer intelligence and research repository.

From: Free
Rated: -

Full review Website

The short version

Only Dovetail has a free tier, so it costs nothing to try first.
Each has a real cost: Crazy Egg the Starter plan at $29 a month covers 5,000 pageviews and 50 snapshots, which a modest site exhausts quickly; Dovetail no published mid-market pricing; enterprises must contact sales for custom quotes

Where they differ

Only the attributes on which Crazy Egg and Dovetail actually diverge.

Attributes where Crazy Egg and Dovetail differ
Attribute	Crazy Egg	Dovetail
Starting price	$29/month	Free
Pricing model	Unknown	freemium
Free tier	No	Yes
Platforms	Web, API	Web, Mobile, API
Founded	2006	Unknown

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Crazy Egg

Heatmaps
Scrollmaps
Confetti Reports
A/B Testing
Session Recordings
Google Analytics
Shopify
WordPress

Only in Dovetail

Nothing recorded that Crazy Egg does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Crazy Egg

Click, scroll and move heatmaps on a pagenot Dovetail
Session recordings to see where visitors strugglenot Dovetail
A/B testing page variantsnot Dovetail
Snapshot reports comparing behaviour over timenot Dovetail

Dovetail

Product teams conducting qualitative research and extracting actionable insightsnot Crazy Egg
Customer success teams identifying churn drivers through session recordings and feedbacknot Crazy Egg
Design and UX teams analysing user feedback to inform product decisionsnot Crazy Egg
Marketing teams monitoring sentiment and customer perception trendsnot Crazy Egg
Enterprise organisations requiring secure, compliant customer intelligence infrastructurenot Crazy Egg

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Crazy Egg

The Starter plan at $29 a month covers 5,000 pageviews and 50 snapshots, which a modest site exhausts quickly
All plans are billed annually rather than monthly
There is no free tier, only a trial
Reaching 500,000 pageviews means the Pro plan at $249 a month

Dovetail

No published mid-market pricing; enterprises must contact sales for custom quotes
Free tier strictly limited to one channel and one project; scaling requires Enterprise plan
Enterprise pricing model opaque; no transparent tier for growing teams
Free tier includes AI Chat but with basic summaries only; advanced AI features reserved for Enterprise
No per-seat pricing published; cost model for multi-person teams unclear

Pricing, plan by plan

Crazy Egg

$29/month

No published plan breakdown. See the Crazy Egg review.

Dovetail

Free

FreeFree
- One channel for feedback tracking
- One project for research
- AI Chat with basic summaries
Enterprise$null/variable
- Unlimited agents, channels, projects and docs
- Advanced dashboards and AI features
- Data redaction and access controls

Which should you pick?

Choose Crazy Egg if

You need heatmaps.
You work on Web, API.
You also want scrollmaps.

Crazy Egg review

Choose Dovetail if

You want to start without paying.
You work on Web, Mobile, API.

Dovetail review

Questions people ask

Is Crazy Egg or Dovetail better?: Neither clearly leads. Crazy Egg starts at $29/month and Dovetail at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Crazy Egg or Dovetail?: Dovetail has a free tier; the other does not. Paid plans start at $29/month for Crazy Egg and Free for Dovetail.
Does Crazy Egg or Dovetail run on more platforms?: Crazy Egg runs on Web, API. Dovetail runs on Web, Mobile, API.
Can I use Dovetail for free?: Yes. Dovetail has a free tier, so you can try it without paying. Crazy Egg starts at $29/month.
What is Crazy Egg best used for?: Crazy Egg is most often used for click, scroll and move heatmaps on a page, session recordings to see where visitors struggle, a/b testing page variants, snapshot reports comparing behaviour over time. Of those, click, scroll and move heatmaps on a page and session recordings to see where visitors struggle are not what Dovetail is typically brought in for.
What can Crazy Egg do that Dovetail cannot?: Crazy Egg covers Heatmaps, Scrollmaps, Confetti Reports, A/B Testing.

Answered from the vendors’ own pages

Crazy Egg: How is Crazy Egg priced?

Crazy Egg starts at $29/month for 5,000 tracked pageviews and 50 recordings. Pricing scales to $599/month for Enterprise tier. A/B testing available from $99 plan up. Annual billing required with no monthly option. 30-day free trial available.

Source

Dovetail: What is included in the free plan?

The free plan includes one channel for feedback tracking, one project for organising research, and AI Chat with basic summaries.

Source

Crazy Egg: What features does Crazy Egg include?

Crazy Egg provides heatmaps showing user clicks and scrolls, session recordings, A/B testing from the Plus tier up, and unlimited domains and team members across all plans.

Source

Dovetail: Does Dovetail have compliance certifications?

Yes. Dovetail is SOC 2 Type II compliant and includes automatic PII redaction and private AI processing for enterprise-grade security.

Source

Crazy Egg: Does Crazy Egg offer a free trial?

Yes, Crazy Egg offers a 30-day free trial for all new users to test heatmaps and session recordings before committing to a paid plan.

Source

Dovetail: How many integrations does Dovetail support?

Dovetail connects to 38+ external tools through API, CLI and integrations including Slack and Microsoft Teams.

Source

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Crazy Egg vs Dovetail

Crazy Egg

Dovetail

The short version

Where they differ

What each one covers

Only in Crazy Egg

Only in Dovetail

What people use each for

Crazy Egg

Dovetail

Where each one falls short

Crazy Egg

Dovetail

Pricing, plan by plan

Crazy Egg

Dovetail

Which should you pick?

Choose Crazy Egg if

Choose Dovetail if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Crazy Egg

More on Dovetail

Keep looking

Other head to heads